Office Coordinator Job at Mass General Brigham in Somerville

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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Overview

The Occupational Health Office Coordinator (OC) reports to the Office Manager for the Occupational Health Clinic. The OC provides daily administrative support for clinic operations, including patient scheduling and front-desk activities. This role supports Occupational Health and related Workers’ Comp workflows, data entry and storage of clinical data in appropriate applications, and coordination of front-desk functions. The OC may also support Enterprise-level department workflows as required.

Responsibilities

• Answers telephone calls and manages correspondence (email and fax).
• Maintains health records with electronic filing, scanning, archiving, and retrieval of information for clinic staff.
• Enters and retrieves data in multiple databases, including electronic health records and PeopleSoft.
• Follows HIPAA guidelines for patient privacy and confidentiality; ensures consent forms are completed before releasing or obtaining records.
• Provides courteous, professional service to internal and external customers.
• Greets, checks-in, and assists patients and staff with equal professionalism.
• Responds to inquiries within scope and refers complex questions to clinicians as needed.
• Schedules appointments as requested by customers, HR, and staff.
• Contacts customers for follow-up appointments after vaccinations or lab results.
• Communicates and relays messages to clinical staff in a timely and accurate manner.
• Supports new hire activities enterprise-wide using the new hire portal as required.
• Meets deadlines and follows through on assigned projects.
• Supports administrative activities related to Workers’ Comp as directed.
• Ability to reprioritize in a fast-paced environment and manage multiple priorities.
• Uses the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
• Other duties as assigned.

Qualifications

• Strong computer skills and knowledge of Word, Excel, and Outlook. Ability to work independently. Effective communication skills. Excellent customer service skills. Ability to function in a stressful environment and work effectively under pressure.
• Detail oriented
• Knowledge of Epic and other electronic-based clinical systems a plus
• Strong customer service skills
• Solid oral and written communication skills
• At least one year of experience in administrative services strongly preferred.
• High school diploma required. Associates degree preferred.
• English language proficiency

Skills / Abilities / Other Details

• Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization
• Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds, and levels within and external to the organization
• Strong problem solving and negotiation skills
• Requires minimal direction from leadership and possesses the ability to learn quickly
• Work in office
• Possibility of traveling to other occ health clinics for coverage
• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision and depth perception.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

Additional Job Details

• Remote Type: Onsite
• Work Location: 399 Revolution Drive
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States)
• Pay Range: $19.42 - $27.74 per hour
• Grade: 3

EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other status protected by law. Reasonable accommodations are available for applicants with disabilities. For accommodations, contact Human Resources at (857) 282-7642.

Mass General Brigham is committed to a diverse and inclusive workplace.

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