Retail Associate Job at Ross Stores, Inc. in Austin

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people, join a team that values you! Ross is a leading off-price retail chain with over 2,200 stores and a history of success and growth. We focus on offering customers high-quality brands and on-trend merchandise at substantial savings while delivering a fun, treasure-hunt shopping experience.

As Part Of Our Team, You Will Experience

• Success: Our winning team pursues excellence while learning and evolving
• Career growth: We develop industry-leading talent because Ross grows when our people grow
• Teamwork: We work together to solve hard problems and find the right solution
• Commitment to Diversity, Equality & Inclusion, and community: We celebrate the backgrounds, identities, and ideas of those who work and shop with us; our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment and ongoing growth opportunities for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate engages customers with eye contact, smiles, and a courteous greeting, treats fellow Associates with respect, follows all company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate will perform a range of tasks in all store areas as needed and may be asked to take on additional tasks to help achieve customer service and operational goals.

Essential Functions

• Safety is the number one priority; practice safe behaviors in all activities.
• Maintain high awareness on the sales floor to create a safe environment; keep egress clear and report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; recognize fellow Associates through company programs.
• Assist Customers: register-trained, help with merchandise, answer questions politely and knowledgeably; greet customers throughout the store and thank them at checkout.
• Provide prompt responses to Customers; respond to inquiries immediately; escalate issues to Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping, restocking) to maintain clean areas and presentation.
• Maintain professional appearance and adhere to dress code.
• Conduct daily sizing and recovery to keep the store neat, clean, and well-merchandised.
• Expedite newly received merchandise to the sales floor and merchandise items per guidelines; maintain brand familiarity to assist Customers.
• Understand Loss Prevention awareness, Shortage Highway, SPS position (where applicable), and merchandise protection standards.
• Demonstrate integrity and honesty; safeguard confidential information, cash, and merchandise.
• Follow MOS policies and proper disposal processes; handle cash, checks, cards, and refunds accurately.
• Demonstrate urgency to perform duties efficiently and align with store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful, cooperative manner
• Ability to perform basic mathematical calculations commonly used in retail environments

Physical Requirements / ADA

• Ability to use all Store equipment, including PDTs, registers, and PCs as required
• Ability to stand, walk, and move around the Store up to 100% of working time
• Ability to bend, squat, kneel, climb, carry, reach, and stoop
• Ability to push, pull, and lift more than 25 pounds occasionally
• Ability to use janitorial equipment, rolling racks, ladders, and other supplies
• Some assignments may require additional qualifications and skills
• Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds

Supervisory Responsibilities

None

Disclaimer

This job description summarizes primary duties and responsibilities and is not a comprehensive listing of duties. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer and prohibits discrimination as required by law.