Retail Associate Job at Ross Stores, Inc. in Katy

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a track record of success and growth. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure-hunt experience.

As Part Of Our Team, You Will Experience

• Success: Our winning team pursues excellence while learning and evolving
• Career growth: We develop industry-leading talent because Ross grows when our people grow
• Teamwork: We work together to solve hard problems and find the right solution
• Commitment to Diversity, Equality & Inclusion, and our community: We celebrate the backgrounds, identities, and ideas of those who work and shop with us and strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. Ross is a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows all company best practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be asked to perform a range of functions in all areas of the Store as business needs require and may be assigned additional tasks to help achieve customer service and operational goals.

Essential Functions

• Safety is the number one priority; practice safe behaviors in all duties.
• Maintain a high level of awareness on the sales floor to create a safe shopping environment; keep egress clear and report unsafe conditions to Store Leadership.
• Treat Customers and Associates with respect and courtesy; greet Customers and acknowledge associates using company recognition programs.
• Assist Customers as needed; demonstrate register training, assist with merchandise, and answer questions politely and knowledgeably. Greet Customers with eye contact and a friendly greeting.
• Provide prompt and courteous responses to Customer Service calls and issues; involve Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks and replenish supplies to maintain store and restrooms; disinfect high-touch areas.
• Maintain professional appearance and adhere to dress code.
• Perform daily sizing and recovery to ensure a neat, clean, and well-merchandised store.
• Expedite newly received merchandise to the sales floor and merchandise items per monthly presentation guidelines.
• Understand Loss Prevention Awareness, Shortage Highway, SPS (where applicable), and merchandise protection standards.
• Safeguard confidential information, cash, and merchandise; demonstrate integrity and honesty in all interactions.
• Follow MOS policies and proper processing of disposals; maintain awareness and accuracy in cash handling.
• Demonstrate urgency to maximize productivity and follow Store best practices.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effective communication with Customers, Associates, and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/Ada

• Ability to use all Store equipment, including PDTs, registers, and PCs as required.
• Ability to stand, walk, and move around the Store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to push, pull, and lift more than 25 pounds (associates working Stockroom shifts may lift more than 20 pounds).
• Ability to use janitorial equipment, rolling racks, ladders, and other supplies.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities. It is not exhaustive and contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex, veteran status, marital status, medical condition, genetic information, gender, gender identity, and other protected categories.