Ross Stores, Inc.

Ross Stores, Inc. is hiring: Retail Associate in Miami Gardens

Ross Stores, Inc., Miami Gardens, FL, United States

Our values start with our people, join a team that values you. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. We focus on bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, follows company standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of functions in all areas of the Store as business needs require and may be asked to perform additional tasks to help achieve customer service and operational goals.

Essential Functions

Safety is the number one priority; practice safe behaviors and maintain a safe shopping environment.
Maintain clutter-free sales floor and clear egress to emergency exits; report unsafe conditions to Store Leadership.
Treat Customers and Associates with respect and courtesy; greet Customers and acknowledge them throughout the Store.
Assist Customers; be register-trained, respond to questions knowledgeably, and support merchandise needs.
Respond promptly to Customer Service calls and escalate to Store Leadership when needed.
Represent and support the Company brand at all times.
Perform cleaning tasks and replenishment to maintain cleanliness and presentation of merchandise and facilities.
Maintain professional appearance and adhere to the dress code.
Perform daily sizing and recovery to ensure neat, organized stores and standards.
Expedite newly received merchandise to the sales floor and present items per monthly guidelines.
Understand Loss Prevention programs and merchandise protection standards.
Safeguard confidential information, cash, and merchandise; uphold integrity in all interactions.
Follow MOS policies and proper processing and notifications for disposals.
Follow cash, check, card, refunds, voids, and offline procedures with accuracy.
Demonstrate urgency to maximize productivity and minimize steps in the workflow.

Competencies

Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution

Qualifications And Special Skills Required

Effective communication with Customers, Associates and Store Leadership in a friendly, respectful manner.
Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

Ability to use all Store equipment, including PDTs, registers and PCs as required.
Ability to stand, walk, and move around the Store up to 100% of working time.
Ability to bend, squat, kneel, climb, carry, reach, and stoop as needed.
Ability to push, pull and lift more than 25 pounds occasionally.
Ability to use janitorial equipment, rolling racks, ladders and other supplies.
Stockroom shifts: ability to push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer and Equal Opportunity

This job description is a summary of the primary duties and responsibilities and is not intended to be comprehensive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience. Ross complies with laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex, veteran status, marital status, and other protected categories.

Referrals increase your chances of interviewing at Ross Stores, Inc. by 2x

#J-18808-Ljbffr