ServiceSource is hiring: Human Resources Generalist in Lakewood

Overview

Join to apply for the Human Resources Generalist role at ServiceSource.

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Pay: $60,000

Primary Duties

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Recruitment
  • Recruit for all positions including internal and external postings/advertisements and obtain budget approval for new positions with the corporate office.
  • Negotiate contracts with local employment agencies for temporary staffing needs.
  • Obtain eligible compensation level/range for positions from Corporate Compensation.
  • Interview candidates and validate screening steps; ensure results meet standards for the position.
  • Assist hiring managers in making selections, including transfers and promotions, and extend job offers for positions.
  • Serve as backup for HR Manager or HR Generalist.
• HRIS Transactions
  • Coordinate onboarding and integration materials for new hires, rehires, transfers, and promotions.
  • Review and approve letters of offer, transfer, or promotion.
  • Invite and track attendance at new hire orientations to achieve prompt attendance.
  • Collect, review, submit, and file all related HR paperwork.
  • Ensure new worksites and managers are prepared for new hires, including first day plans.
  • Process HRIS requests in Workday.
• Compliance
  • Create personnel folders with required compliance documentation.
  • Provide necessary documentation with quality control to ensure completeness and accurate data entry.
  • Ensure compliance with corporate policies, SOPs, and HR laws.
  • Lead routine HR audits and compliance audits.
• Employee Relations
  • Provide focused employee relations support, including handling complex issues such as layoffs, terminations, harassment or other discrimination complaints, and PIPs.
  • Brief and discuss complaints and investigations with the HR Manager and communicate results to affected employees and managers.

Additional Responsibilities

• Conduct site visits to Colorado and Nebraska locations as needed.
• Monitor leave usage to ensure compliance with FMLA and related policies.
• Review pre-check reports to ensure timely approval of timesheets; verify terminations/changes are accurately entered into employee profiles.
• Facilitate processing of benefit program requests (e.g., tuition reimbursement, leave donations) and coordinate with Benefits/Payroll for final approval.
• Coach managers on transfers/promotions/demotions, including impacts on wages, benefits, performance expectations, timelines, HRIS actions, and costs.
• Conduct exit interviews and proactively engage managers on corporate needs and employee development.
• Maintain confidential personnel files and benefits records in line with policies and HR laws; emphasize confidentiality, efficiency, and completeness.
• Adhere to all local, state, and federal safety and environmental codes and laws.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification

• Required: Bachelor’s degree in human resources or related discipline.
• Required: Two (2) years of HR experience or five (5) years of management/leadership experience.
• PHR or SHRM-CP certification or ability to obtain within the first 18 months in the position.

Knowledge, Skills, and Abilities

• Knowledge of human resources laws and compliance requirements.
• Strong computer skills, including Microsoft Office (Word, Excel).
• Ability to learn and become an expert user of HRIS systems.
• Clear and professional written and verbal communication; strong interpersonal skills for interactions across all levels of staff.
• Solid knowledge of human resource administration principles and practices.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The role may require sitting, talking, and listening; occasional walking; and occasional lifting up to 50 pounds. Vision requirements include close, distance, depth perception, and ability to adjust focus.

Work Environment

Occasional exposure to outside weather; typical noise level is usually quiet.

What We Offer – for Benefit Eligible Employees may include a comprehensive benefits program, including medical/dental/vision, company-paid disability and life insurance, 403(b) retirement plan with company matching, pre-tax savings accounts, employee assistance program, wellness program, tuition assistance, and a competitive paid time-off program based on tenure.

We are an Equal Employment Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, veteran status, disability, or other protected status. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all positions.

PAY TRANSPARENCY POLICY STATEMENT: The contractor will not discharge or otherwise discriminate against employees or applicants who inquire about or discuss pay. Restrictions apply for those with access to compensation information in the course of their duties.