Call Center Agent Job at Think Tell Junction in New Orleans

Join Our Team as a Call Center Agent at Think Tell Junction

Think Tell Junction is seeking a motivated and enthusiastic Call Center Agent to join our dynamic team. The ideal candidate will be the first point of contact for our valued customers, offering them a gateway to our products and services. In this role, you will be responsible for handling inbound and outbound calls in a professional and courteous manner, addressing customer inquiries, resolving issues, and ensuring complete satisfaction.

Responsibilities:

• Handle high volume inbound and outbound calls promptly and professionally.
• Provide accurate information about products and services to customers.
• Resolve customer complaints efficiently while maintaining a positive attitude.
• Utilize active listening skills to understand customer needs and provide tailored solutions.
• Document all customer interactions in the database accurately and thoroughly.
• Collaborate with team members and other departments to improve service delivery.

Qualifications:

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience in a call center or customer service role.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and critical thinking skills.
• Ability to manage time effectively and handle stressful situations.
• Proficient in using computer systems and CRM software.

Benefits:

• Competitive hourly wage: $19 - $23 per hour.
• Opportunities for career development and growth.
• Comprehensive benefits package, including health insurance and retirement plans.
• A flexible work environment that supports a healthy work-life balance.

By joining Think Tell Junction, you will immerse yourself in a collaborative environment where your ideas are valued and your creativity is cultivated. In addition to exciting projects and career development opportunities, we offer competitive benefits and a flexible work environment that promotes a healthy work-life balance.

Schedule: Monday to Friday
Work Location: In person at our office in New Orleans, LA.

Ready to be the friendly face that welcomes everyone to our office? Apply today to join the Think Tell Junction team!