IT Support Specialist Job at Atlas Copco Holding GmbH in Town of Texas

As an IT Support Specialist, your mission is to provide crucial hands-on technical support directly to our end-users within the organization. This role is responsible for troubleshooting and resolving hardware and software issues, installing and maintaining desktop systems and peripherals, and ensuring the smooth operation of local IT infrastructure to maintain user productivity and system stability.

Responsibilities include:

• Provide timely and effective hands-on technical support for desktop hardware, software, operating systems, and peripherals.
• Respond to, diagnose, and resolve technical support incidents and requests logged via the IT Service Management system, escalating complex issues as needed.
• Perform onsite analysis, diagnosis, and resolution of complex desktop problems directly with end-users.
• Provide emergency hands-on support for critical IT issues impacting end-users.
• Install, configure, deploy, and maintain desktop computers, laptops, printers, and other end-user devices according to standards.
• Manage the lifecycle of end-user hardware, including deployment, upgrades, inventory tracking, and decommissioning.
• Monitor local end-user system performance and proactively address identified issues or potential bottlenecks.
• Assist with the maintenance of local IT infrastructure components (e.g., servers, network equipment) under the guidance of senior teams.
• Create and maintain clear documentation for troubleshooting steps, configurations, and standard processes.
• Adhere to established IT policies, procedures, and standards.

To succeed, you will need:

• Extended experience of successfully delivering IT services.
• Proven track record of cultural awareness while collaborating with your peers in other regions.
• A broad knowledge of the different technologies used within Atlas Copco and available in the industry to give a good overall understanding of IT.
• Working knowledge of value and use of Standard IT processes and methodologies (i.e., ITIL, PMI, and SDLC).
• Comfortable with working in a highly matrix global environment.
• University degree or equivalent experience.
• Fluency in English, spoken and written is a must; second language preferred.

We offer:

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Atlas Copco North America Inc (ACNA) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.