IT Support Specialist Job at Atlas Copco North America LLC in Pasadena

Overview

Your role as an IT Support Specialist is to provide hands-on technical support directly to end-users within the organization. This role troubleshoots and resolves hardware and software issues, installs and maintains desktop systems and peripherals, and ensures the smooth operation of local IT infrastructure to maintain user productivity and system stability. You will report to Eric Jerkins.

Responsibilities

• End-User Support & Troubleshooting: Provide timely and effective hands-on technical support for desktop hardware, software, operating systems, and peripherals.
• Respond to, diagnose, and resolve technical support incidents and requests logged via the IT Service Management system, escalating complex issues as needed.
• Perform onsite analysis, diagnosis, and resolution of complex desktop problems directly with end-users.
• Provide emergency hands-on support for critical IT issues impacting end-users.
• System Installation & Lifecycle Management: Install, configure, deploy, and maintain desktop computers, laptops, printers, and other end-user devices according to standards.
• Manage the lifecycle of end-user hardware, including deployment, upgrades, inventory tracking, and decommissioning.
• System Monitoring & Maintenance: Monitor local end-user system performance and proactively address identified issues or potential bottlenecks.
• Assist with the maintenance of local IT infrastructure components (e.g., servers, network equipment) under the guidance of senior teams.
• Documentation & Process Adherence: Create and maintain clear documentation for troubleshooting steps, configurations, and standard processes.
• Adhere to established IT policies, procedures, and standards.

To Succeed, You Will Need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Experience Requirements

• Extended experience of successfully delivering IT services.
• Proven track record of cultural awareness while collaborating with peers in other regions.
• A broad knowledge of the different technologies used within Atlas Copco and available in the industry to give a good overall understanding of IT.
• Working knowledge of value and use of Standard IT processes and methodologies (i.e., ITIL, PMI and SDLC).
• Comfortable with working in a highly matrix global environment.

Educational / Personality Requirements

• University degree or equivalent experience.
• Certification within ITIL (Foundation) is a benefit.
• Fluency in English, spoken and written is a must; a second language is preferred.
• Competency is a combination of knowledge, experience, and attitude. Key behaviors include:
• A customer-centric individual who understands customer needs and strives to fulfill or exceed expectations.
• A team player and diplomat who unites team members, customers, and stakeholders.
• A methodic and structured achiever who can plan, organize, prioritize, assess, adapt, and deliver.
• A resilient person who can cope with change in a fast-moving digital landscape and promote self-sufficiency.
• An innovative mindset that seeks better ways and embraces digital transformation.
• Open-minded with a global mindset, curious to understand and learn new perspectives.
• Alignment with our DNA: Commitment - Interaction - Innovation.

Benefits

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Equal Opportunity

Atlas Copco North America Inc (ACNA) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. ACNA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ACNA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national origin, sex (including pregnancy), age, disability, HIV status, sexual orientation, gender identity and/or expression, marital or civil union status, military status, or any other status protected by law.

Location

This role requires you to work on-site at our office in Pasadena, TX. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact

Talent Acquisition Team: Gordon Jahn

Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.