SAIC
Overview
Washington, DC (Foggy Bottom area) | United States
Responsibilities
- Interface with customers at an on-site location taking scheduled appointments and walk-ins.
- Assist customers with mobile device provisioning, activation, and enrollment.
- Assist customers with updating the operating system on Apple and Android devices.
- RSA soft and hard tokens (assigning, replacing, inventory management, etc).
- Troubleshoot GO virtual and GO browser issues and assist with logging in via PIV, RSA and Citrix.
Qualifications
Required Education & Experience
- AA Degree in related discipline and one year of related experience; Or, High School and up to two (2) years of related IT or customer service experience.
- Basic knowledge of ServiceNow or other ticketing systems.
- Basic knowledge of Microsoft Windows 10 workstations.
- Ability to work in a fast-paced environment.
- Ability to follow standard operating procedures and comply with data entry standards.
- Strong oral and written communication skills with experience working directly with end-users, including VIPs.
Required Clearance
- US Citizenship.
- Ability to obtain Secret clearance.
Desired Experience & Certifications
- Basic knowledge of mobile device platforms (iOS and Android).
- Basic knowledge of Active Directory.
- Basic knowledge of Microsoft Azure.
- Cellular order processing, credit evaluation experience, number porting, cellular switch experience, paging, voicemail, and prepaid database knowledge a plus.
- CompTIA A+, Network+, Security+.
Additional
COVID policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Closed Date: 2025-11-05