Optum
Join a dynamic team dedicated to improving health outcomes in a fast-paced environment! If you're fluent in English and Spanish or Creole, we invite you to bring your skills and passion to UnitedHealth Group as a Bilingual Healthcare Representative. We focus on connecting patients with the necessary care, resources, and information they need to live healthier lives.
This position is based onsite at Jackson Memorial Hospital located at 1611 North West 12th Avenue, Miami FL, 33136. Imagine assisting individuals in getting answers to their health plan questions in a language they understand. Your work will truly make a difference in your community.
As a full-time employee, you'll work Monday through Friday, requiring flexibility to cover shifts during our business hours from 8:00 am to 5:00 pm. There may be instances where weekend or holiday work is necessary to meet business needs.
We provide 8 weeks of on-the-job training tailored to align with your schedule. This training will prepare you to effectively interview and advocate for patients and their families while ensuring they obtain maximum benefit coverage within a healthcare setting.
Key Responsibilities:
Engage with patients in a hospital setting and collaborate with hospital personnel to navigate benefit coverage. Assist in completing applications for state and federal programs, including Health Exchange/Marketplace programs. Review medical records and expedite the benefit approval process. Comply with all legal standards related to Protected Health Information (PHI), Personal Identifiable Information (PII), and Personnel Transaction Identifier (PTI). Maintain ongoing communication with government agencies regarding claims status. Provide timely updates and assistance to hospital staff and Optum colleagues. Document the status of claims and client contracts using Optum and hospital systems. Assess the appropriate federal, state, or local program application based on medical definitions of disability and medical documentation. Work effectively in a busy hospital environment. We value performance and provide a supportive work environment that encourages your professional growth and success. You will have opportunities for development and advancement as you showcase your talent. Required Qualifications:
High School Diploma/GED or equivalent experience. Must be at least 18 years old. Bilingual fluency in English and Spanish or Creole. Experience in human services or direct patient interaction. Proficient in Microsoft Office tools. Ability to work full time onsite and maintain a flexible schedule. Preferred Qualifications:
1+ years of experience in a healthcare or human services role interacting with patients. Familiarity with medical terminology. Experience communicating across diverse educational and socio-economic backgrounds. Knowledge of federal and state programs relevant for client coverage. Experience in case management. Soft Skills:
Exceptional organizational abilities. Strong communication skills. Physical and Work Environment Requirements:
General office demands. Ability to stand and walk for extended periods in hospital settings. Must adhere to facility health and safety protocols. We offer competitive pay between $16.00 and $27.69 per hour, reflecting local labor markets and individual qualifications. Benefits include comprehensive health packages, stock purchase plans, and a 401k contribution option (subject to eligibility). At UnitedHealth Group, we are committed to delivering equitable care and addressing health disparities affecting marginalized communities. We believe in empowering everyone to achieve their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer, ensuring that all qualified applicants receive equal consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status. This is a drug-free workplace, and candidates must pass a drug test prior to starting employment.
Engage with patients in a hospital setting and collaborate with hospital personnel to navigate benefit coverage. Assist in completing applications for state and federal programs, including Health Exchange/Marketplace programs. Review medical records and expedite the benefit approval process. Comply with all legal standards related to Protected Health Information (PHI), Personal Identifiable Information (PII), and Personnel Transaction Identifier (PTI). Maintain ongoing communication with government agencies regarding claims status. Provide timely updates and assistance to hospital staff and Optum colleagues. Document the status of claims and client contracts using Optum and hospital systems. Assess the appropriate federal, state, or local program application based on medical definitions of disability and medical documentation. Work effectively in a busy hospital environment. We value performance and provide a supportive work environment that encourages your professional growth and success. You will have opportunities for development and advancement as you showcase your talent. Required Qualifications:
High School Diploma/GED or equivalent experience. Must be at least 18 years old. Bilingual fluency in English and Spanish or Creole. Experience in human services or direct patient interaction. Proficient in Microsoft Office tools. Ability to work full time onsite and maintain a flexible schedule. Preferred Qualifications:
1+ years of experience in a healthcare or human services role interacting with patients. Familiarity with medical terminology. Experience communicating across diverse educational and socio-economic backgrounds. Knowledge of federal and state programs relevant for client coverage. Experience in case management. Soft Skills:
Exceptional organizational abilities. Strong communication skills. Physical and Work Environment Requirements:
General office demands. Ability to stand and walk for extended periods in hospital settings. Must adhere to facility health and safety protocols. We offer competitive pay between $16.00 and $27.69 per hour, reflecting local labor markets and individual qualifications. Benefits include comprehensive health packages, stock purchase plans, and a 401k contribution option (subject to eligibility). At UnitedHealth Group, we are committed to delivering equitable care and addressing health disparities affecting marginalized communities. We believe in empowering everyone to achieve their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer, ensuring that all qualified applicants receive equal consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status. This is a drug-free workplace, and candidates must pass a drug test prior to starting employment.