Edelman
Senior Account Supervisor, Crisis & Risk
Edelman, Washington, District of Columbia, us, 20022
Overview
Senior Account Supervisor, Crisis & Risk
role at Edelman. Edelman is seeking an experienced SAS with a strong digital skillset to join our crisis practice. The role requires a keen understanding of digital communications, and experience deploying strategies and tactics for reputation and crisis management. The team supports real-time response, crisis preparedness, and growth of our digital crisis offerings. The successful candidate will mentor junior staff and contribute to evolving digital crisis capabilities while championing responsible use of AI in client work. Responsibilities
Act as a trusted advisor to clients during fast-moving or sensitive situations, offering thoughtful, strategic counsel Lead the development of crisis preparedness and response materials, including crisis playbooks and training materials Develop digital-first response frameworks that integrate social listening, community engagement strategy and platform-specific best practices Oversee and/or support community management programs Support programs to prepare for, monitor, and combat dis- and misinformation online Develop website content and coordinate crisis web builds Counsel clients on use of audience segmentation and targeting via paid media crises and liaise with performance marketing team on strategy and execution of paid tactics Demonstrate proficiency in media relations and understanding of current media environment, and how this intersects with the digital landscape Consistently produce high-quality internal and external communications materials, such as Q&A, holding statements, reactive and proactive social media content, and internal messages Participate in new business processes including research and proposal preparation Manage up and work closely with senior staff for project management and delivery Supervise junior staff by motivating, coaching, and providing feedback Commit to continuous learning and improvement of leadership skills; set and pursue stretch goals Actively contribute to Edelman’s evolving digital crisis offering by surfacing trends, co-developing new products or services and mentoring colleagues in emerging tools and practices Champion the responsible use of AI in client work, helping to pilot new tools, optimize workflows and train junior team members on best practices and guardrails Qualifications
Minimum of 5 years of relevant experience in Communications, Marketing and/or related fields Strong interest in and exposure to crisis and reputation risk management, with a desire to grow expertise in this space Proven track record of developing and executing digital communications strategies, particularly in crisis or reputational risk contexts Understand the digital ecosystem and how various issues can arise, evolve, and escalate and be able to translate into strategies and action as needed Demonstrated ability to lead integrated crisis response projects across owned, earned, social, and paid channels, including liaising with experts in paid media, SEO/GEO, creative, social content development and website development Familiarity with digital and social media listening and analytics tools (e.g., Google Analytics, Brandwatch, Talkwalker) and ability to turn insights into issues mitigation recommendations Comfort with ambiguity and ability to pivot quickly based on evolving events or new information Experience managing communications during sensitive, high-pressure issues — including legal matters, executive misconduct, cybersecurity breaches, or reputational attacks Strong organizational, scheduling, and time/project management skills; ability to meet multiple deadlines Excellent writing abilities Experience presenting to and counseling senior clients, including legal teams and C-suite executives Intellectually curious, with a drive to stay ahead of digital trends, platform updates and emerging risks Collaborative, team-oriented and able to elevate others’ work Bachelor’s degree or equivalent work experience Preferred Qualifications
Experience navigating crises involving misinformation/disinformation on TikTok, YouTube, or emerging platforms Experience with high-sensitivity community management Experience evaluating brand partners or creators for digital reputation risks Understanding of applications of artificial intelligence within a crisis and risk context Experience aligning digital crisis responses with broader public or government affairs strategy Compensation & Benefits
$94,500 - $115,000 a year. Compensation is based on factors including education, experience, skills, location, and business needs. This range is part of Edelman DJEH’s total compensation package, which may include bonuses, paid time off, and region-specific benefits. Edelman DJEH offers medical, dental, vision, 401K, life and disability insurance, paid time off, travel assistance and wellness programs. Edelman is an equal opportunity employer; we celebrate diversity and are committed to creating an inclusive environment for all applicants. If you require a reasonable accommodation during the employment process, please let us know. Note: This description reflects the role as described and does not include other postings or unrelated content that may appear elsewhere in the original listing.
#J-18808-Ljbffr
Senior Account Supervisor, Crisis & Risk
role at Edelman. Edelman is seeking an experienced SAS with a strong digital skillset to join our crisis practice. The role requires a keen understanding of digital communications, and experience deploying strategies and tactics for reputation and crisis management. The team supports real-time response, crisis preparedness, and growth of our digital crisis offerings. The successful candidate will mentor junior staff and contribute to evolving digital crisis capabilities while championing responsible use of AI in client work. Responsibilities
Act as a trusted advisor to clients during fast-moving or sensitive situations, offering thoughtful, strategic counsel Lead the development of crisis preparedness and response materials, including crisis playbooks and training materials Develop digital-first response frameworks that integrate social listening, community engagement strategy and platform-specific best practices Oversee and/or support community management programs Support programs to prepare for, monitor, and combat dis- and misinformation online Develop website content and coordinate crisis web builds Counsel clients on use of audience segmentation and targeting via paid media crises and liaise with performance marketing team on strategy and execution of paid tactics Demonstrate proficiency in media relations and understanding of current media environment, and how this intersects with the digital landscape Consistently produce high-quality internal and external communications materials, such as Q&A, holding statements, reactive and proactive social media content, and internal messages Participate in new business processes including research and proposal preparation Manage up and work closely with senior staff for project management and delivery Supervise junior staff by motivating, coaching, and providing feedback Commit to continuous learning and improvement of leadership skills; set and pursue stretch goals Actively contribute to Edelman’s evolving digital crisis offering by surfacing trends, co-developing new products or services and mentoring colleagues in emerging tools and practices Champion the responsible use of AI in client work, helping to pilot new tools, optimize workflows and train junior team members on best practices and guardrails Qualifications
Minimum of 5 years of relevant experience in Communications, Marketing and/or related fields Strong interest in and exposure to crisis and reputation risk management, with a desire to grow expertise in this space Proven track record of developing and executing digital communications strategies, particularly in crisis or reputational risk contexts Understand the digital ecosystem and how various issues can arise, evolve, and escalate and be able to translate into strategies and action as needed Demonstrated ability to lead integrated crisis response projects across owned, earned, social, and paid channels, including liaising with experts in paid media, SEO/GEO, creative, social content development and website development Familiarity with digital and social media listening and analytics tools (e.g., Google Analytics, Brandwatch, Talkwalker) and ability to turn insights into issues mitigation recommendations Comfort with ambiguity and ability to pivot quickly based on evolving events or new information Experience managing communications during sensitive, high-pressure issues — including legal matters, executive misconduct, cybersecurity breaches, or reputational attacks Strong organizational, scheduling, and time/project management skills; ability to meet multiple deadlines Excellent writing abilities Experience presenting to and counseling senior clients, including legal teams and C-suite executives Intellectually curious, with a drive to stay ahead of digital trends, platform updates and emerging risks Collaborative, team-oriented and able to elevate others’ work Bachelor’s degree or equivalent work experience Preferred Qualifications
Experience navigating crises involving misinformation/disinformation on TikTok, YouTube, or emerging platforms Experience with high-sensitivity community management Experience evaluating brand partners or creators for digital reputation risks Understanding of applications of artificial intelligence within a crisis and risk context Experience aligning digital crisis responses with broader public or government affairs strategy Compensation & Benefits
$94,500 - $115,000 a year. Compensation is based on factors including education, experience, skills, location, and business needs. This range is part of Edelman DJEH’s total compensation package, which may include bonuses, paid time off, and region-specific benefits. Edelman DJEH offers medical, dental, vision, 401K, life and disability insurance, paid time off, travel assistance and wellness programs. Edelman is an equal opportunity employer; we celebrate diversity and are committed to creating an inclusive environment for all applicants. If you require a reasonable accommodation during the employment process, please let us know. Note: This description reflects the role as described and does not include other postings or unrelated content that may appear elsewhere in the original listing.
#J-18808-Ljbffr