Roto-Rooter
Overview
Water Restoration Sales Office Manager
Founded in 1935, Roto-Rooter is North America's largest provider of plumbing, drain cleaning, and water cleanup services. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.
Nationally recognized service company seeks an experienced
Claims Manager
to join our fast-growing Regional Water Restoration team.
This position will be based at our Corporate Home Office in downtown Cincinnati, OH.
The salary range for this position is $100,000 to $110,000, depending on experience.
Also included with this position is company-paid parking at a nearby parking garage.
Responsibilities The primary role of the Water Restoration Sales Office Manager is to oversee the water restoration claims process in their assigned region, ensuring that claims are processed efficiently and in accordance with all applicable rules and regulations.
The Water Restoration Sales Office Manager collaborates with the Branch Management Team to drive sales of water restoration services.
Oversees the water restoration claims processes in the assigned region.
Ensures regional compliance with established KPI’s related to water restoration estimates and collections.
Supervise the performance of Claim Writers and accounts receivable collectors and provides job performance feedback to the branches.
Responsible for regional water restoration accounts receivable (AR) results as evaluated against established performance benchmarks.
Trains, supervises, and develops Claim Writers and Water Restoration AR personnel in the region on claim handling, company policies, and best practices.
Utilizes insurance policy knowledge of water restoration damage coverage to provide guidance on complex cases as needed.
Participates in region or branch-specific conference calls.
Requirements
This position requires limited travel for visits to branches within their assigned region.
Highly motivated, detail-oriented, able to work independently.
Prior supervisory experience required.
Outstanding organizational, time management, and follow-up skills
Self-starter who thrives in a fast-paced environment
Able to handle multiple projects at once
Strong communication skills and ability to work professionally with customers and the insurance industry
Bilingual a plus
Institute of Inspection, Cleaning, and Restoration Certification (IICRC)
in WRT, ASD, and AMRT is preferred but not required.
Prior office experience.
Knowledge of Xactimate software is not required but a plus.
Minimum of 3-5 years of insurance or water restoration industry experience.
Benefits At Roto-Rooter we believe our greatest investment is in our employees.
We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:
Medical insurance with a Prescription Drug Card
Accident and Critical Illness Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Training
Life Insurance
Matching 401K Retirement Savings Plan
Tuition Reimbursement
Profit Sharing
Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 86 years in business, we've found that military training and structure are a great fit at our company.
EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
Founded in 1935, Roto-Rooter is North America's largest provider of plumbing, drain cleaning, and water cleanup services. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.
Nationally recognized service company seeks an experienced
Claims Manager
to join our fast-growing Regional Water Restoration team.
This position will be based at our Corporate Home Office in downtown Cincinnati, OH.
The salary range for this position is $100,000 to $110,000, depending on experience.
Also included with this position is company-paid parking at a nearby parking garage.
Responsibilities The primary role of the Water Restoration Sales Office Manager is to oversee the water restoration claims process in their assigned region, ensuring that claims are processed efficiently and in accordance with all applicable rules and regulations.
The Water Restoration Sales Office Manager collaborates with the Branch Management Team to drive sales of water restoration services.
Oversees the water restoration claims processes in the assigned region.
Ensures regional compliance with established KPI’s related to water restoration estimates and collections.
Supervise the performance of Claim Writers and accounts receivable collectors and provides job performance feedback to the branches.
Responsible for regional water restoration accounts receivable (AR) results as evaluated against established performance benchmarks.
Trains, supervises, and develops Claim Writers and Water Restoration AR personnel in the region on claim handling, company policies, and best practices.
Utilizes insurance policy knowledge of water restoration damage coverage to provide guidance on complex cases as needed.
Participates in region or branch-specific conference calls.
Requirements
This position requires limited travel for visits to branches within their assigned region.
Highly motivated, detail-oriented, able to work independently.
Prior supervisory experience required.
Outstanding organizational, time management, and follow-up skills
Self-starter who thrives in a fast-paced environment
Able to handle multiple projects at once
Strong communication skills and ability to work professionally with customers and the insurance industry
Bilingual a plus
Institute of Inspection, Cleaning, and Restoration Certification (IICRC)
in WRT, ASD, and AMRT is preferred but not required.
Prior office experience.
Knowledge of Xactimate software is not required but a plus.
Minimum of 3-5 years of insurance or water restoration industry experience.
Benefits At Roto-Rooter we believe our greatest investment is in our employees.
We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:
Medical insurance with a Prescription Drug Card
Accident and Critical Illness Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Training
Life Insurance
Matching 401K Retirement Savings Plan
Tuition Reimbursement
Profit Sharing
Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 86 years in business, we've found that military training and structure are a great fit at our company.
EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.