Amrize
Warranty Services Coordinator
Requisition ID: 14749
Location:
Nashville, TN, US, 37214
Pay Type: Salary
COMPANY OVERVIEW
Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.
As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We’re in every construction market.
Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build
your
ambition.
Learn more at www.amrize.com/careers (https://www.amrize.com/us/en/careers.html)
Description:
Elevate is committed to providing the highest quality commercial roofing, wall and lining systems to solve our customers’ challenges, grounded by a 45-year legacy of proven experience. Our mission is to deliver solutions that save time, perform reliably and protect our communities. We are devoted to building partnerships rooted in trust in reflection of our Elevate promise that Nobody Covers You Better™.
Elevate is part of the Amrize family of brands. Visit ElevateCommercialBP.com to learn more.
We’re seeking a Warranty Services Coordinator who’s ready to be part of a people-first company offering best-in-class products, exceptional training, and deep industry pride—all built to help our partners and team succeed.
A
BOUT THE ROLE
Amrize is looking for a customer services professional for the role of Warranty Services Coordinator. The Coordinator is an essential position in the customer’s warranty experience; they are responsible for processing leak notifications by issuing purchase orders, auditing and approving subsequent contractor invoices and supporting documentation, and billing building owners for items not covered under the terms of the warranty. Warranty Services Coordinators are also responsible for maintaining historical records, retention of warranty related documents and correspondence, knowledge of multiple computer systems, and resolving issues stemming from any of the above. Other duties include educating contractors on our systems/apps as needed. Each coordinator is responsible for approximately $500,000 in yearly claims expenses.
WHAT YOU'LL BE DOING
Issuance of Purchase Orders/Work Orders
Issue work order/purchase order to contractor to respond to leak notification, based on contractor base, quality rating, and geographical location
Communicate terms of purchase order to contractor
Knowledge of all types of warranties
Resolution of problems with response time of contractor, reoccurring leak issues, and accuracy of repairs
Approval of Contractor Invoices
Audit invoices to control expenditures
Input of data and codes for historical purposes
Knowledge of terms and conditions of warranties
Knowledge of standard repair procedures
Verify contractor stayed within limits of repair rates, purchase order, and industry standard cost
Building Owner Invoices
Recoup expenditures for repairs made but not covered under the terms of the warranty
Educate building owners on terms of warranty coverage
Research cancellations and suspensions from past due invoices
Resolve owner’s issues with billing and collect monies due
Quality Program
Educate contractors on Quality program
Encourage contractors to be proactive and responsible for their workmanship, resulting in less warranty expenditures
Build industry quality standard by holding contractors accountable for their workmanship
Negotiation with Contractors and Building Owners
Ensure each warranty expenditure is justified, effecting total expenditures for Amrize Building Envelope
Ensure the needs of the building owners are met within limits of warranty terms and conditions, effecting future business
Understanding of contrator's dual role as a customer and a vendor
Department Projects (as required by business and other departments)
Manage time to ensure timely completion of specific projects along with daily responsibilities
Research and document findings based on specific needs of the project
Engage in the training of new employees on systems and procedures
Other duties assigned by management deemed necessary for the benefit of the department and the company
New Business Developments
Learn components of newly acquired businesses, including types and terms of warranties, systems and technology
Integrate new businesses into current operating systems
Assist management with the design and implementation of policies and procedures that fit the needs of the new business and agree with current Amrize Building Envelope policies
Knowledge of multiple computer systems
WHAT WE ARE LOOKING FOR:
Proficiency with computers, including MS Office applications, CRM, and SAP.
Strong written, communication, and organizational skills.
Ability to manage and prioritize duties and tasks.
Willingness to learn and a desire for continuous improvement.
Possess a strong mind set for dealing with difficult customers and situations.
Capable of working as part of a team as well as individually.
Roofing knowledge (practical or understanding of the industry) and/or warranty claims experience is a plus.
WHAT WE OFFER
Competitive Compensation
Retirement Savings
Medical, Dental, Disability and Life Insurance Coverage
Holistic Health & Well-Being Programs
Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) for
Health and Dependent Care
Vision and other Voluntary Benefits and Discounts
Paid Time Off and Holidays
Paid Parental Leave (Maternity and Paternity)
Educational Assistance Program
#BuildingEnvelope
BUILDING INCLUSIVE WORKSPACES
At Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition!
Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com . This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.
Nearest Major Market:
Nashville
Requisition ID: 14749
Location:
Nashville, TN, US, 37214
Pay Type: Salary
COMPANY OVERVIEW
Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.
As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We’re in every construction market.
Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build
your
ambition.
Learn more at www.amrize.com/careers (https://www.amrize.com/us/en/careers.html)
Description:
Elevate is committed to providing the highest quality commercial roofing, wall and lining systems to solve our customers’ challenges, grounded by a 45-year legacy of proven experience. Our mission is to deliver solutions that save time, perform reliably and protect our communities. We are devoted to building partnerships rooted in trust in reflection of our Elevate promise that Nobody Covers You Better™.
Elevate is part of the Amrize family of brands. Visit ElevateCommercialBP.com to learn more.
We’re seeking a Warranty Services Coordinator who’s ready to be part of a people-first company offering best-in-class products, exceptional training, and deep industry pride—all built to help our partners and team succeed.
A
BOUT THE ROLE
Amrize is looking for a customer services professional for the role of Warranty Services Coordinator. The Coordinator is an essential position in the customer’s warranty experience; they are responsible for processing leak notifications by issuing purchase orders, auditing and approving subsequent contractor invoices and supporting documentation, and billing building owners for items not covered under the terms of the warranty. Warranty Services Coordinators are also responsible for maintaining historical records, retention of warranty related documents and correspondence, knowledge of multiple computer systems, and resolving issues stemming from any of the above. Other duties include educating contractors on our systems/apps as needed. Each coordinator is responsible for approximately $500,000 in yearly claims expenses.
WHAT YOU'LL BE DOING
Issuance of Purchase Orders/Work Orders
Issue work order/purchase order to contractor to respond to leak notification, based on contractor base, quality rating, and geographical location
Communicate terms of purchase order to contractor
Knowledge of all types of warranties
Resolution of problems with response time of contractor, reoccurring leak issues, and accuracy of repairs
Approval of Contractor Invoices
Audit invoices to control expenditures
Input of data and codes for historical purposes
Knowledge of terms and conditions of warranties
Knowledge of standard repair procedures
Verify contractor stayed within limits of repair rates, purchase order, and industry standard cost
Building Owner Invoices
Recoup expenditures for repairs made but not covered under the terms of the warranty
Educate building owners on terms of warranty coverage
Research cancellations and suspensions from past due invoices
Resolve owner’s issues with billing and collect monies due
Quality Program
Educate contractors on Quality program
Encourage contractors to be proactive and responsible for their workmanship, resulting in less warranty expenditures
Build industry quality standard by holding contractors accountable for their workmanship
Negotiation with Contractors and Building Owners
Ensure each warranty expenditure is justified, effecting total expenditures for Amrize Building Envelope
Ensure the needs of the building owners are met within limits of warranty terms and conditions, effecting future business
Understanding of contrator's dual role as a customer and a vendor
Department Projects (as required by business and other departments)
Manage time to ensure timely completion of specific projects along with daily responsibilities
Research and document findings based on specific needs of the project
Engage in the training of new employees on systems and procedures
Other duties assigned by management deemed necessary for the benefit of the department and the company
New Business Developments
Learn components of newly acquired businesses, including types and terms of warranties, systems and technology
Integrate new businesses into current operating systems
Assist management with the design and implementation of policies and procedures that fit the needs of the new business and agree with current Amrize Building Envelope policies
Knowledge of multiple computer systems
WHAT WE ARE LOOKING FOR:
Proficiency with computers, including MS Office applications, CRM, and SAP.
Strong written, communication, and organizational skills.
Ability to manage and prioritize duties and tasks.
Willingness to learn and a desire for continuous improvement.
Possess a strong mind set for dealing with difficult customers and situations.
Capable of working as part of a team as well as individually.
Roofing knowledge (practical or understanding of the industry) and/or warranty claims experience is a plus.
WHAT WE OFFER
Competitive Compensation
Retirement Savings
Medical, Dental, Disability and Life Insurance Coverage
Holistic Health & Well-Being Programs
Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) for
Health and Dependent Care
Vision and other Voluntary Benefits and Discounts
Paid Time Off and Holidays
Paid Parental Leave (Maternity and Paternity)
Educational Assistance Program
#BuildingEnvelope
BUILDING INCLUSIVE WORKSPACES
At Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition!
Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com . This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.
Nearest Major Market:
Nashville