Meadowsnapa
Overview
Located in the heart of Wine Country, The Meadows of Napa Valley, not-for-profit Life Plan Community, is the area’s premier senior living experience. Our retreat-like campus offers residents resort-style services and amenities, gorgeous residences, delicious dining at our three onsite restaurants, and a continuum of healthcare including Assisted Living, Memory Care and Skilled Nursing. We are currently seeking an experienced and compassionate
Resident Services Director . Apply today and learn why The Meadows of Napa Valley has consistently been ranked as one of Napa’s top senior living communities! Responsibilities
You will promote a healthy, enriching environment through strategic leadership of the Resident Services department across the community’s continuum. This position cultivates compassionate support systems and efficient processes aligned with the community’s mission, vision, and values. Success in this role is measured by visible leadership presence, attention to detail, strong communication, and the delivery of coordinated, resident-centered services. How you’ll do it:
Champion Pacific Retirement Services (PRS) culture by ingraining our Mission (“Empower people to lead meaningful lives as they age.”), Vision (“Shaping a future where aging is embraced as an opportunity to thrive.”) and Core Values (“We Speak Up, We Step Up, We Lift Up, We Team Up”) into all aspects of your role. Demonstrate visibility and accessibility by attending resident events, fostering trust-based relationships, and providing compassionate, clear communication with residents and families. Manage complex resident needs and transitions by overseeing seamless move-ins, care level changes, and departures, serving as a resource for residents and families, and proactively coordinating resolutions across departments. Drive results through organizational excellence by developing and leading a high-performing team, overseeing budgets and service quality, utilizing technology for monitoring and follow-up, and applying continuous learning to improve satisfaction. Collaborate across departments and external providers to plan and execute interdisciplinary programs, support community-wide initiatives, contribute to organizational strategy, and assist with emergency response as needed. Model accountability and detail orientation by maintaining accurate records and regulatory compliance, auditing communication tools, tracking KPIs, and overseeing operations within resident services, life enrichment, wellness, pastoral care, and transportation. Pay and Benefits
Pay:
$90,000 - $132,000 / annually DOE About you:
Minimum of 3 years' management experience in a senior services or healthcare setting. Bachelor's degree in social work, nursing, psychology, gerontology, or related field preferred. Demonstrated success in team leadership, program development, and complex problem-solving. Strong organizational, interpersonal, and written communication skills. Knowledge of state/federal elder care regulations and resident rights. Benefits
Career-centered opportunity for advancement PayActiv (early wage access) FREE Employee Parking Medical, Dental, Vision & Prescription Benefits We pay 90% of employee’s monthly premium We pay 50% of dependent(s) monthly premium 4% 401(k) match (after one-year/1000 hour Defined contribution retirement plan Flexible Spending Plan (up to $2750 per plan year, Dependent Care $5000) Generous PTO (paid time off) plan Employee recognition programs Education Tuition Assistance Program and Employee Development Employee Referral Bonus Program Employee access to onsite pool & gym
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Located in the heart of Wine Country, The Meadows of Napa Valley, not-for-profit Life Plan Community, is the area’s premier senior living experience. Our retreat-like campus offers residents resort-style services and amenities, gorgeous residences, delicious dining at our three onsite restaurants, and a continuum of healthcare including Assisted Living, Memory Care and Skilled Nursing. We are currently seeking an experienced and compassionate
Resident Services Director . Apply today and learn why The Meadows of Napa Valley has consistently been ranked as one of Napa’s top senior living communities! Responsibilities
You will promote a healthy, enriching environment through strategic leadership of the Resident Services department across the community’s continuum. This position cultivates compassionate support systems and efficient processes aligned with the community’s mission, vision, and values. Success in this role is measured by visible leadership presence, attention to detail, strong communication, and the delivery of coordinated, resident-centered services. How you’ll do it:
Champion Pacific Retirement Services (PRS) culture by ingraining our Mission (“Empower people to lead meaningful lives as they age.”), Vision (“Shaping a future where aging is embraced as an opportunity to thrive.”) and Core Values (“We Speak Up, We Step Up, We Lift Up, We Team Up”) into all aspects of your role. Demonstrate visibility and accessibility by attending resident events, fostering trust-based relationships, and providing compassionate, clear communication with residents and families. Manage complex resident needs and transitions by overseeing seamless move-ins, care level changes, and departures, serving as a resource for residents and families, and proactively coordinating resolutions across departments. Drive results through organizational excellence by developing and leading a high-performing team, overseeing budgets and service quality, utilizing technology for monitoring and follow-up, and applying continuous learning to improve satisfaction. Collaborate across departments and external providers to plan and execute interdisciplinary programs, support community-wide initiatives, contribute to organizational strategy, and assist with emergency response as needed. Model accountability and detail orientation by maintaining accurate records and regulatory compliance, auditing communication tools, tracking KPIs, and overseeing operations within resident services, life enrichment, wellness, pastoral care, and transportation. Pay and Benefits
Pay:
$90,000 - $132,000 / annually DOE About you:
Minimum of 3 years' management experience in a senior services or healthcare setting. Bachelor's degree in social work, nursing, psychology, gerontology, or related field preferred. Demonstrated success in team leadership, program development, and complex problem-solving. Strong organizational, interpersonal, and written communication skills. Knowledge of state/federal elder care regulations and resident rights. Benefits
Career-centered opportunity for advancement PayActiv (early wage access) FREE Employee Parking Medical, Dental, Vision & Prescription Benefits We pay 90% of employee’s monthly premium We pay 50% of dependent(s) monthly premium 4% 401(k) match (after one-year/1000 hour Defined contribution retirement plan Flexible Spending Plan (up to $2750 per plan year, Dependent Care $5000) Generous PTO (paid time off) plan Employee recognition programs Education Tuition Assistance Program and Employee Development Employee Referral Bonus Program Employee access to onsite pool & gym
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