The Meadows of Napa Valley
Director of Resident Services
The Meadows of Napa Valley, Napa, California, United States, 94559
Overview
Located in the heart of Wine Country, The Meadows of Napa Valley, a not-for-profit Life Plan Community, is the area’s premier senior living experience. Our retreat-like campus offers residents resort-style services and amenities, gorgeous residences, dining at our three onsite restaurants, and a continuum of healthcare including Assisted Living, Memory Care and Skilled Nursing. We are currently seeking an experienced and compassionate
Resident Services Director
to join The Meadows of Napa Valley. Apply today and learn why this community has consistently been ranked as one of Napa’s top senior living communities. What You’ll Be Doing
You will promote a healthy, enriching environment through strategic leadership of the Resident Services department across the community’s continuum. This position cultivates compassionate support systems and efficient processes aligned with the community’s mission, vision, and values. Success in this role is measured by visible leadership presence, attention to detail, strong communication, and the delivery of coordinated, resident-centered services. How You’ll Do It
Champion Pacific Retirement Services (PRS) culture by ingraining our Mission: “Empower people to lead meaningful lives as they age,” Vision: “Shaping a future where aging is embraced as an opportunity to thrive,” and Core Values: “We Speak Up, We Step Up, We Lift Up, We Team Up.” Demonstrate visibility and accessibility by attending resident events, fostering trust-based relationships, and providing compassionate, clear communication with residents and families. Manage complex resident needs and transitions by overseeing seamless move-ins, care level changes, and departures, serving as a resource for residents and families, and proactively coordinating resolutions across departments. Drive results through organizational excellence by developing and leading a high-performing team, overseeing budgets and service quality, utilizing technology for monitoring and follow-up, and applying continuous learning to improve satisfaction. Collaborate across departments and external providers to plan and execute interdisciplinary programs, support community-wide initiatives, contribute to organizational strategy, and assist with emergency response as needed. Model accountability and detail orientation by maintaining accurate records and regulatory compliance, auditing communication tools, tracking KPIs, and overseeing operations within resident services, life enrichment, wellness, pastoral care, and transportation. Pay:
$90,000 - $132,000 per year DOE About You
Minimum of 3 years' management experience in a senior services or healthcare setting. Bachelor's degree in social work, nursing, psychology, gerontology, or related field preferred. Demonstrated success in team leadership, program development, and complex problem-solving. Strong organizational, interpersonal, and written communication skills. Knowledge of state/federal elder care regulations and resident rights. Benefits
Career-centered opportunity for advancement PayActiv (early wage access) Free employee parking Medical, dental, vision & prescription benefits Company contributes to employee and dependent premiums 4% 401(k) match (after one year/1000 hours) Defined contribution retirement plan Flexible Spending Plan (up to $2,750 per plan year; Dependent Care $5,000) Generous PTO Employee recognition programs Tuition assistance and employee development Employee referral bonus program Onsite pool & gym access Whether you feel you'd be a great fit or not, we encourage you to apply.
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Located in the heart of Wine Country, The Meadows of Napa Valley, a not-for-profit Life Plan Community, is the area’s premier senior living experience. Our retreat-like campus offers residents resort-style services and amenities, gorgeous residences, dining at our three onsite restaurants, and a continuum of healthcare including Assisted Living, Memory Care and Skilled Nursing. We are currently seeking an experienced and compassionate
Resident Services Director
to join The Meadows of Napa Valley. Apply today and learn why this community has consistently been ranked as one of Napa’s top senior living communities. What You’ll Be Doing
You will promote a healthy, enriching environment through strategic leadership of the Resident Services department across the community’s continuum. This position cultivates compassionate support systems and efficient processes aligned with the community’s mission, vision, and values. Success in this role is measured by visible leadership presence, attention to detail, strong communication, and the delivery of coordinated, resident-centered services. How You’ll Do It
Champion Pacific Retirement Services (PRS) culture by ingraining our Mission: “Empower people to lead meaningful lives as they age,” Vision: “Shaping a future where aging is embraced as an opportunity to thrive,” and Core Values: “We Speak Up, We Step Up, We Lift Up, We Team Up.” Demonstrate visibility and accessibility by attending resident events, fostering trust-based relationships, and providing compassionate, clear communication with residents and families. Manage complex resident needs and transitions by overseeing seamless move-ins, care level changes, and departures, serving as a resource for residents and families, and proactively coordinating resolutions across departments. Drive results through organizational excellence by developing and leading a high-performing team, overseeing budgets and service quality, utilizing technology for monitoring and follow-up, and applying continuous learning to improve satisfaction. Collaborate across departments and external providers to plan and execute interdisciplinary programs, support community-wide initiatives, contribute to organizational strategy, and assist with emergency response as needed. Model accountability and detail orientation by maintaining accurate records and regulatory compliance, auditing communication tools, tracking KPIs, and overseeing operations within resident services, life enrichment, wellness, pastoral care, and transportation. Pay:
$90,000 - $132,000 per year DOE About You
Minimum of 3 years' management experience in a senior services or healthcare setting. Bachelor's degree in social work, nursing, psychology, gerontology, or related field preferred. Demonstrated success in team leadership, program development, and complex problem-solving. Strong organizational, interpersonal, and written communication skills. Knowledge of state/federal elder care regulations and resident rights. Benefits
Career-centered opportunity for advancement PayActiv (early wage access) Free employee parking Medical, dental, vision & prescription benefits Company contributes to employee and dependent premiums 4% 401(k) match (after one year/1000 hours) Defined contribution retirement plan Flexible Spending Plan (up to $2,750 per plan year; Dependent Care $5,000) Generous PTO Employee recognition programs Tuition assistance and employee development Employee referral bonus program Onsite pool & gym access Whether you feel you'd be a great fit or not, we encourage you to apply.
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