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Job DescriptionJob Description
HVAC Dispatcher & Office Assistant
Job Summary
Anderson Air Conditioning & Heating, a company with over
37 years of excellence , is seeking a highly organized and customer-focused
HVAC Dispatcher & Office Assistant
to join our team. You will be the operational hub of our company, responsible for efficient scheduling, dispatching technicians, and managing essential administrative functions. This is a crucial, full-time, in-office position where your work directly ensures smooth daily operations and contributes to our legacy of customer satisfaction.
Essential Job Functions
Dispatching & Scheduling:
Efficiently manage the service board by taking incoming client calls and service calls for scheduling, ensuring the board is full.
Customer Communication:
Serve as the primary point of contact, answering all incoming calls with
excellent phone etiquette .
Outbound Communication:
Make necessary outbound calls for scheduling follow-ups, preventative maintenance, and service calls.
Technician Coordination:
Ensure technicians are provided with clear, organized daily schedules and communicate professionally to address all customer issues expeditiously.
Administrative Support:
Perform essential office functions, including
data entry
of customer accounts,
filing , and other administrative duties.
Permitting & Billing:
Pull necessary permits, coordinate official inspections, and collaborate with the customer billing coordinator on job completion assessments.
Required Qualifications
High School diploma or equivalent.
2 years of customer service experience
is required.
1 year of call center or similar experience
is .
Previous experience in the
HVAC or a similar trade/industry
is strongly .
Must have the ability to manage multiple telephone lines professionally and positively.
Strong attention to detail
with the ability to effectively
prioritize and organize
daily job duties.
Proficiency in
Microsoft Excel and Microsoft Word .
Excellent written and verbal communication skills.
Job Details
Location:
In-office position (Not remote).
Schedule:
Full-time,
Monday - Friday, 7:30 AM – 4:30 PM.
Join a supportive team where your organizational skills make a real difference!
Company DescriptionAnderson Air Conditioning & Heating has been in business for over 37 years. Today, we're a thriving minority-owned business with an A+ BBB rating. Our commitment to exceptional customer service has consistently earned us the loyalty of our clients, with 95% of our business stemming from repeat customers. Our mission is to provide our customers with the highest level of comfort and safety. We are dedicated to delivering top-quality heating and air conditioning services, superior duct work, HVAC installation, energy-saving solutions, and preventive maintenance.Company DescriptionAnderson Air Conditioning & Heating has been in business for over 37 years. Today, we're a thriving minority-owned business with an A+ BBB rating. Our commitment to exceptional customer service has consistently earned us the loyalty of our clients, with 95% of our business stemming from repeat customers. Our mission is to provide our customers with the highest level of comfort and safety. We are dedicated to delivering top-quality heating and air conditioning services, superior duct work, HVAC installation, energy-saving solutions, and preventive maintenance.
HVAC Dispatcher & Office Assistant
Job Summary
Anderson Air Conditioning & Heating, a company with over
37 years of excellence , is seeking a highly organized and customer-focused
HVAC Dispatcher & Office Assistant
to join our team. You will be the operational hub of our company, responsible for efficient scheduling, dispatching technicians, and managing essential administrative functions. This is a crucial, full-time, in-office position where your work directly ensures smooth daily operations and contributes to our legacy of customer satisfaction.
Essential Job Functions
Dispatching & Scheduling:
Efficiently manage the service board by taking incoming client calls and service calls for scheduling, ensuring the board is full.
Customer Communication:
Serve as the primary point of contact, answering all incoming calls with
excellent phone etiquette .
Outbound Communication:
Make necessary outbound calls for scheduling follow-ups, preventative maintenance, and service calls.
Technician Coordination:
Ensure technicians are provided with clear, organized daily schedules and communicate professionally to address all customer issues expeditiously.
Administrative Support:
Perform essential office functions, including
data entry
of customer accounts,
filing , and other administrative duties.
Permitting & Billing:
Pull necessary permits, coordinate official inspections, and collaborate with the customer billing coordinator on job completion assessments.
Required Qualifications
High School diploma or equivalent.
2 years of customer service experience
is required.
1 year of call center or similar experience
is .
Previous experience in the
HVAC or a similar trade/industry
is strongly .
Must have the ability to manage multiple telephone lines professionally and positively.
Strong attention to detail
with the ability to effectively
prioritize and organize
daily job duties.
Proficiency in
Microsoft Excel and Microsoft Word .
Excellent written and verbal communication skills.
Job Details
Location:
In-office position (Not remote).
Schedule:
Full-time,
Monday - Friday, 7:30 AM – 4:30 PM.
Join a supportive team where your organizational skills make a real difference!
Company DescriptionAnderson Air Conditioning & Heating has been in business for over 37 years. Today, we're a thriving minority-owned business with an A+ BBB rating. Our commitment to exceptional customer service has consistently earned us the loyalty of our clients, with 95% of our business stemming from repeat customers. Our mission is to provide our customers with the highest level of comfort and safety. We are dedicated to delivering top-quality heating and air conditioning services, superior duct work, HVAC installation, energy-saving solutions, and preventive maintenance.Company DescriptionAnderson Air Conditioning & Heating has been in business for over 37 years. Today, we're a thriving minority-owned business with an A+ BBB rating. Our commitment to exceptional customer service has consistently earned us the loyalty of our clients, with 95% of our business stemming from repeat customers. Our mission is to provide our customers with the highest level of comfort and safety. We are dedicated to delivering top-quality heating and air conditioning services, superior duct work, HVAC installation, energy-saving solutions, and preventive maintenance.