Inside Higher Ed
Overview
Join to apply for the
Director, Visitor Engagement
role at
Inside Higher Ed . Location: Tallahassee, FL. Regular, Full-Time. Job ID: 61278. Responsibilities
The Director is responsible for operational management and administrative direction for visitor and guest services activities within the Office of Admissions. Provides visionary leadership and operational management to enhance the overall guest experience and engagement with the University. Develops, implements, and evaluates strategies that foster meaningful connections between prospective students and their families, and all visitors to campus. Leads initiatives that ensure consistency in interactions across the University and creates positive experiences that lead to lasting relationships, encourages participation, and supports enrollment growth. Oversees the design, development, and implementation of section goals, objectives, policies, and procedures with a focus on enhancing engagement and connection across the Office of Admissions. Leads the strategic planning and execution of on- and off-campus events for prospective and admitted students, and high school counselor events. Provides cross-departmental collaborations and serves as a subject matter expert in adopting innovative methodologies that strengthen visitor-facing initiatives, outreach, and relationship-building. Evaluates the effectiveness of departmental activities and initiatives, particularly those that influence guest engagement, and provides strategic recommendations to improve experience, participation, and long-term involvement with the University. Leads the strategic planning and staffing responsibilities within the Welcome Center. Develops and implements strategies to enhance the visitor experience. Ensures the University is accessible and supportive to visitors. Establishes operation plans for new programs and activities while assessing and reconceptualizing existing models to improve operational efficiency to enhance the visitor experience. Provides oversight of safety, facility operations, and visitor communications to ensure a positive and secure campus experience. In collaboration with FSU’s Emergency Management team, coordinates emergency management planning, including preparedness, response protocols, and staff training to maintain a safe environment for students, staff, and guests. Oversees daily building operations, ensuring proper maintenance, accessibility, and care of the facility. Ensures that all operational initiatives support a welcoming, safe, and well-managed environment aligned with the mission of the University. Provides leadership and direction in policy and procedure development and implementation for all marketing and communication efforts within the Office of Admissions. Communicate and collaborate with internal and external partners as it impacts communication campaigns. Serves as liaison between the University and the division to ensure all materials/work conform to FSU's strategic plan. Qualifications
Master’s degree and five years of experience in a related academic or student services field; or a Bachelor's degree and seven years of related experience. Two years of experience must be in a supervisory role. Preferred Qualifications
We seek enthusiastic candidates who are detail-oriented, and who work well independently as well as in a team. Candidates should have the ability to review, analyze, formulate, and organize data and information and follow through on assignments. Applicants should be able to establish and maintain effective working relationships and be able to communicate effectively verbally and in writing. Candidates with a strong sense of initiative and the demonstrated ability to manage multiple responsibilities concurrently are preferred. Candidates should have experience in designing, developing, and implementing visitor engagement initiatives. How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume. Candidates must attach a resume to be considered for the position. Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer. Anticipated Salary Range: The anticipated starting salary for this position is commensurate with education and experience.
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Join to apply for the
Director, Visitor Engagement
role at
Inside Higher Ed . Location: Tallahassee, FL. Regular, Full-Time. Job ID: 61278. Responsibilities
The Director is responsible for operational management and administrative direction for visitor and guest services activities within the Office of Admissions. Provides visionary leadership and operational management to enhance the overall guest experience and engagement with the University. Develops, implements, and evaluates strategies that foster meaningful connections between prospective students and their families, and all visitors to campus. Leads initiatives that ensure consistency in interactions across the University and creates positive experiences that lead to lasting relationships, encourages participation, and supports enrollment growth. Oversees the design, development, and implementation of section goals, objectives, policies, and procedures with a focus on enhancing engagement and connection across the Office of Admissions. Leads the strategic planning and execution of on- and off-campus events for prospective and admitted students, and high school counselor events. Provides cross-departmental collaborations and serves as a subject matter expert in adopting innovative methodologies that strengthen visitor-facing initiatives, outreach, and relationship-building. Evaluates the effectiveness of departmental activities and initiatives, particularly those that influence guest engagement, and provides strategic recommendations to improve experience, participation, and long-term involvement with the University. Leads the strategic planning and staffing responsibilities within the Welcome Center. Develops and implements strategies to enhance the visitor experience. Ensures the University is accessible and supportive to visitors. Establishes operation plans for new programs and activities while assessing and reconceptualizing existing models to improve operational efficiency to enhance the visitor experience. Provides oversight of safety, facility operations, and visitor communications to ensure a positive and secure campus experience. In collaboration with FSU’s Emergency Management team, coordinates emergency management planning, including preparedness, response protocols, and staff training to maintain a safe environment for students, staff, and guests. Oversees daily building operations, ensuring proper maintenance, accessibility, and care of the facility. Ensures that all operational initiatives support a welcoming, safe, and well-managed environment aligned with the mission of the University. Provides leadership and direction in policy and procedure development and implementation for all marketing and communication efforts within the Office of Admissions. Communicate and collaborate with internal and external partners as it impacts communication campaigns. Serves as liaison between the University and the division to ensure all materials/work conform to FSU's strategic plan. Qualifications
Master’s degree and five years of experience in a related academic or student services field; or a Bachelor's degree and seven years of related experience. Two years of experience must be in a supervisory role. Preferred Qualifications
We seek enthusiastic candidates who are detail-oriented, and who work well independently as well as in a team. Candidates should have the ability to review, analyze, formulate, and organize data and information and follow through on assignments. Applicants should be able to establish and maintain effective working relationships and be able to communicate effectively verbally and in writing. Candidates with a strong sense of initiative and the demonstrated ability to manage multiple responsibilities concurrently are preferred. Candidates should have experience in designing, developing, and implementing visitor engagement initiatives. How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume. Candidates must attach a resume to be considered for the position. Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer. Anticipated Salary Range: The anticipated starting salary for this position is commensurate with education and experience.
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