Bowman Williams
IT Support Specialist | MSP | Brooklyn, NY
Looking to take your IT career further in a
fast-paced MSP environment ? We’re seeking an
IT Support Specialist
who thrives on variety, enjoys solving problems face-to-face with clients, and wants the chance to grow beyond tickets into larger projects and solutions. Why This Role Stands Out: Career Growth:
Exposure to diverse technologies (cloud, networking, VOIP, security) with room to advance Client Impact:
You’ll be the go-to tech for SMB clients across Brooklyn and the five boroughs, making a direct impact on their operations Team Culture:
A collaborative team that values curiosity, accountability, and helping each other succeed Day-to-Day: Support end users onsite and remotely with desktops, laptops, printers, and mobile devices Troubleshoot Microsoft 365, Active Directory, and basic networking issues Assist with cloud and VOIP (RingCentral) setups Collaborate with senior engineers on escalations and projects Represent the MSP professionally at client sites (mileage reimbursed) What We’re Looking For: 2+ years MSP experience
(non-negotiable) Hands-on experience with Microsoft 365, Windows OS, and AD Networking fundamentals (VPNs, firewalls, switches) Strong communication and client-facing skills Valid driver’s license + personal vehicle Benefits You’ll Get: 401K with 4% match PTO, Disability, and Life Insurance Real-world MSP experience across industries This is more than just a helpdesk job — it’s a chance to
level up in an MSP setting , gain project exposure, and position yourself for a future in cloud, networking, or systems engineering. Seniority level
Associate Employment type
Full-time Job function
Information Technology Industries: IT Services and IT Consulting
#J-18808-Ljbffr
fast-paced MSP environment ? We’re seeking an
IT Support Specialist
who thrives on variety, enjoys solving problems face-to-face with clients, and wants the chance to grow beyond tickets into larger projects and solutions. Why This Role Stands Out: Career Growth:
Exposure to diverse technologies (cloud, networking, VOIP, security) with room to advance Client Impact:
You’ll be the go-to tech for SMB clients across Brooklyn and the five boroughs, making a direct impact on their operations Team Culture:
A collaborative team that values curiosity, accountability, and helping each other succeed Day-to-Day: Support end users onsite and remotely with desktops, laptops, printers, and mobile devices Troubleshoot Microsoft 365, Active Directory, and basic networking issues Assist with cloud and VOIP (RingCentral) setups Collaborate with senior engineers on escalations and projects Represent the MSP professionally at client sites (mileage reimbursed) What We’re Looking For: 2+ years MSP experience
(non-negotiable) Hands-on experience with Microsoft 365, Windows OS, and AD Networking fundamentals (VPNs, firewalls, switches) Strong communication and client-facing skills Valid driver’s license + personal vehicle Benefits You’ll Get: 401K with 4% match PTO, Disability, and Life Insurance Real-world MSP experience across industries This is more than just a helpdesk job — it’s a chance to
level up in an MSP setting , gain project exposure, and position yourself for a future in cloud, networking, or systems engineering. Seniority level
Associate Employment type
Full-time Job function
Information Technology Industries: IT Services and IT Consulting
#J-18808-Ljbffr