DoorDash
Manager, Merchant Strategy & Operations - Menu
DoorDash, San Francisco, California, United States, 94199
About the Team
On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services. About the Role
Strategy & Operations (S&O) Managers at DoorDash drive impact and solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration. As a Merchant S&O Manager, you will own the end-to-end strategy and execution that shape the success of merchants on our platform and the direction of DoorDash’s core business. On this team as owner of Menu Content and Metadata, you’ll get to the lowest level of detail by speaking to Merchants, partnering with our Product and Consumer teams, and analyzing our data to develop hypotheses for new ways to achieve your goals. You’ll test these hypotheses in the market and refine your approach to develop best-in-world solutions. And, you’ll also make sure to capture the Merchant voice in everything we do at the nexus of Growth, Operations, Product, and Strategy. In this role, you will report to our Senior Manager of Merchant Strategy & Operations on the Menu team. You're excited about this opportunity because you will…
Solve some of the most challenging menu data problems at DoorDash and develop our strategy to help build our next generation of products and capabilities Drive photo and video coverage of our merchant menus to improve conversion Use data-driven decision-making to design and maintain taxonomies, classification systems, and metadata frameworks for food items. Collaborate with designers, product managers, and data scientists to ensure our content and menu data supports overall personalization efforts across the company. Develop standards and processes for consistent labeling, categorization, and tagging, and develop scalable workflow and processes with vendors. Operate at the lowest level of detail to understand the impact of your decisions and iterate given insights from data Create step-change improvement for our merchants through regular engagement and operating at the lowest level of detail to identify their needs We're excited about you because…
You have a Bachelor’s degree and 6+ years of experience in consulting, strategy, operations, banking, technology, or related experience; high-growth or early-stage startup experience and experience leading a team are a plus You enjoy building scalable systems, getting into the weeds of a problem, and collaboration cross-functionally to launch key features. You're analytical and dig deep to understand a problem, using both quantitative and qualitative data; SQL experience is a strong plus You have an ownership mentality and are excited to think about problems using first principles, inspiring action to create the future You lead from the front and inspire followership across levels and functions You communicate early and often and can distill complex topics into a summary for stakeholders at all levels -- both written and verbal You can build a plan to hit your goals and consistently operate with focus and drive Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws. The national base pay range for this position within the United States, including Illinois and Colorado, is $136,000 - $200,000 USD. Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
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On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services. About the Role
Strategy & Operations (S&O) Managers at DoorDash drive impact and solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration. As a Merchant S&O Manager, you will own the end-to-end strategy and execution that shape the success of merchants on our platform and the direction of DoorDash’s core business. On this team as owner of Menu Content and Metadata, you’ll get to the lowest level of detail by speaking to Merchants, partnering with our Product and Consumer teams, and analyzing our data to develop hypotheses for new ways to achieve your goals. You’ll test these hypotheses in the market and refine your approach to develop best-in-world solutions. And, you’ll also make sure to capture the Merchant voice in everything we do at the nexus of Growth, Operations, Product, and Strategy. In this role, you will report to our Senior Manager of Merchant Strategy & Operations on the Menu team. You're excited about this opportunity because you will…
Solve some of the most challenging menu data problems at DoorDash and develop our strategy to help build our next generation of products and capabilities Drive photo and video coverage of our merchant menus to improve conversion Use data-driven decision-making to design and maintain taxonomies, classification systems, and metadata frameworks for food items. Collaborate with designers, product managers, and data scientists to ensure our content and menu data supports overall personalization efforts across the company. Develop standards and processes for consistent labeling, categorization, and tagging, and develop scalable workflow and processes with vendors. Operate at the lowest level of detail to understand the impact of your decisions and iterate given insights from data Create step-change improvement for our merchants through regular engagement and operating at the lowest level of detail to identify their needs We're excited about you because…
You have a Bachelor’s degree and 6+ years of experience in consulting, strategy, operations, banking, technology, or related experience; high-growth or early-stage startup experience and experience leading a team are a plus You enjoy building scalable systems, getting into the weeds of a problem, and collaboration cross-functionally to launch key features. You're analytical and dig deep to understand a problem, using both quantitative and qualitative data; SQL experience is a strong plus You have an ownership mentality and are excited to think about problems using first principles, inspiring action to create the future You lead from the front and inspire followership across levels and functions You communicate early and often and can distill complex topics into a summary for stakeholders at all levels -- both written and verbal You can build a plan to hit your goals and consistently operate with focus and drive Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws. The national base pay range for this position within the United States, including Illinois and Colorado, is $136,000 - $200,000 USD. Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
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