Startops
Floor Merchandising Lead
Own the execution of visual merchandising standards and floorsets in the store. About The Role
Ana Luisa is a Brooklyn-based e-commerce jewelry brand with a simple, but clearcut idea that high quality jewelry shouldn't cost the planet. We believe that how we create our pieces matters just as much as why people wear them and that luxury shouldn't be defined so narrowly and designed for so few. We design, craft and deliver exceptional everyday pieces for everyone, priced fairly and produced ethically to create a positive impact for both people and the planet. Ana Luisa is seeking a detail-oriented and proactive Floor Lead, Merchandising to join the retail team. As a key member of store leadership, this role partners closely with management to deliver an elevated customer experience while maintaining a strong, consistent presence on the sales floor. The Floor Lead, Merchandising leads by example, embodies Ana Luisa's core values, and helps drive team motivation and store profitability in alignment with company goals. This role is responsible for all in-store merchandising, including ownership of floorsets, display inventory and visual presentation standards. They bring a deep understanding of the product assortment and take the lead in training the store team on new releases, product pairings and strategies to enhance storytelling and selling. This individual can clearly communicate brand vision and visual direction to ensure consistency across the sales floor. Responsibilities
Team Leadership: Nurture an inclusive team culture that promotes active engagement, fosters collaboration, cultivates harmony and elevates overall productivity Team Leadership: Maintain exceptional interpersonal skills to ensure crystal-clear, effective communication with both the store team and cross-functional partners Team Leadership: Propel team growth and development through training, coaching and consistent feedback in areas such as product knowledge, sales techniques and the delivery of exceptional customer service Team Leadership: Exhibit a strong leadership presence on the sales floor, establishing a benchmark for customer service excellence Team Leadership: Strategically execute the brand's vision and objectives, effectively communicating all key-performance-indicators (KPIs), expectations, directives and store initiatives to the team Sales Achievement: Harness product knowledge to enhance the customer journey by expertly recommending products that align with individual styles and needs, effectively creating upsell opportunities Sales Achievement: Continuously evaluate store revenue goals and KPIs, devising strategic approaches to elevate sales performance in partnership with management Sales Achievement: Leverage company resources, incentives and strategies to empower the team in achieving store-wide objectives Sales Achievement: Inspire and guide the team with a positive, motivational approach to attain individual KPI results, surpass store sales targets and nurture a culture of exceptional performance and success Customer Experience: Proactively build loyal clientele through proactive efforts, ensuring the consistent delivery of high-touch, top-tier customer service, facilitated by clienteling tools. Customer Experience: Collaborate closely with store management and HQ Marketing Team to strategize and execute store events that enhance brand visibility, drive traffic and boost community engagement Customer Experience: Serve as the customer advocate, actively collecting and conveying valuable customer feedback to enhance brand perception, refine product offerings and elevate service quality Customer Experience: Leverage the store's Custom Jewelry services to create personalized, memorable experiences for customers, including the application of welded permanent jewelry. Learn, perform and train others on the technique while integrating it seamlessly into client interactions to drive engagement and loyalty Operational Excellence & Visual Merchandising: Uphold all visual merchandising standards and brand guidelines, ensuring display pricing, promotional signage, and marketing assets are accurate and impeccably executed Operational Excellence & Visual Merchandising: Own the planning and execution of floorsets, ensuring timely implementation and alignment with company directives and brand vision Operational Excellence & Visual Merchandising: Oversee and maintain display inventory, assisting in routine counts and ensuring inventory accuracy Operational Excellence & Visual Merchandising: Receive incoming and outgoing inventory shipments with meticulous attention to detail, ensuring proper handling and documentation Operational Excellence & Visual Merchandising: Support and execute all front and back of house procedures in adherence to company policies and protocols Operational Excellence & Visual Merchandising: Deliver a seamless customer experience in an OMNI channel environment, efficiently processing customer transactions, managing returns, exchanges and warranties with precision Requirements
High School Diploma or equivalent preferred 1+ years of retail management experience; jewelry experience preferred Proven ability to drive sales Strong leadership skills with a business acumen Proficient in Shopify and Google Workspace Ability to work nights, weekends and holidays Benefits
Health Insurance and Wellness Vacation and Time Off Brand Perks: Employee discount; Welcome gift card
#J-18808-Ljbffr
Own the execution of visual merchandising standards and floorsets in the store. About The Role
Ana Luisa is a Brooklyn-based e-commerce jewelry brand with a simple, but clearcut idea that high quality jewelry shouldn't cost the planet. We believe that how we create our pieces matters just as much as why people wear them and that luxury shouldn't be defined so narrowly and designed for so few. We design, craft and deliver exceptional everyday pieces for everyone, priced fairly and produced ethically to create a positive impact for both people and the planet. Ana Luisa is seeking a detail-oriented and proactive Floor Lead, Merchandising to join the retail team. As a key member of store leadership, this role partners closely with management to deliver an elevated customer experience while maintaining a strong, consistent presence on the sales floor. The Floor Lead, Merchandising leads by example, embodies Ana Luisa's core values, and helps drive team motivation and store profitability in alignment with company goals. This role is responsible for all in-store merchandising, including ownership of floorsets, display inventory and visual presentation standards. They bring a deep understanding of the product assortment and take the lead in training the store team on new releases, product pairings and strategies to enhance storytelling and selling. This individual can clearly communicate brand vision and visual direction to ensure consistency across the sales floor. Responsibilities
Team Leadership: Nurture an inclusive team culture that promotes active engagement, fosters collaboration, cultivates harmony and elevates overall productivity Team Leadership: Maintain exceptional interpersonal skills to ensure crystal-clear, effective communication with both the store team and cross-functional partners Team Leadership: Propel team growth and development through training, coaching and consistent feedback in areas such as product knowledge, sales techniques and the delivery of exceptional customer service Team Leadership: Exhibit a strong leadership presence on the sales floor, establishing a benchmark for customer service excellence Team Leadership: Strategically execute the brand's vision and objectives, effectively communicating all key-performance-indicators (KPIs), expectations, directives and store initiatives to the team Sales Achievement: Harness product knowledge to enhance the customer journey by expertly recommending products that align with individual styles and needs, effectively creating upsell opportunities Sales Achievement: Continuously evaluate store revenue goals and KPIs, devising strategic approaches to elevate sales performance in partnership with management Sales Achievement: Leverage company resources, incentives and strategies to empower the team in achieving store-wide objectives Sales Achievement: Inspire and guide the team with a positive, motivational approach to attain individual KPI results, surpass store sales targets and nurture a culture of exceptional performance and success Customer Experience: Proactively build loyal clientele through proactive efforts, ensuring the consistent delivery of high-touch, top-tier customer service, facilitated by clienteling tools. Customer Experience: Collaborate closely with store management and HQ Marketing Team to strategize and execute store events that enhance brand visibility, drive traffic and boost community engagement Customer Experience: Serve as the customer advocate, actively collecting and conveying valuable customer feedback to enhance brand perception, refine product offerings and elevate service quality Customer Experience: Leverage the store's Custom Jewelry services to create personalized, memorable experiences for customers, including the application of welded permanent jewelry. Learn, perform and train others on the technique while integrating it seamlessly into client interactions to drive engagement and loyalty Operational Excellence & Visual Merchandising: Uphold all visual merchandising standards and brand guidelines, ensuring display pricing, promotional signage, and marketing assets are accurate and impeccably executed Operational Excellence & Visual Merchandising: Own the planning and execution of floorsets, ensuring timely implementation and alignment with company directives and brand vision Operational Excellence & Visual Merchandising: Oversee and maintain display inventory, assisting in routine counts and ensuring inventory accuracy Operational Excellence & Visual Merchandising: Receive incoming and outgoing inventory shipments with meticulous attention to detail, ensuring proper handling and documentation Operational Excellence & Visual Merchandising: Support and execute all front and back of house procedures in adherence to company policies and protocols Operational Excellence & Visual Merchandising: Deliver a seamless customer experience in an OMNI channel environment, efficiently processing customer transactions, managing returns, exchanges and warranties with precision Requirements
High School Diploma or equivalent preferred 1+ years of retail management experience; jewelry experience preferred Proven ability to drive sales Strong leadership skills with a business acumen Proficient in Shopify and Google Workspace Ability to work nights, weekends and holidays Benefits
Health Insurance and Wellness Vacation and Time Off Brand Perks: Employee discount; Welcome gift card
#J-18808-Ljbffr