Information Technology Senior Management Forum
Manager, Product Management - Support Innovation, Associate Experience
Information Technology Senior Management Forum, Mc Lean, Virginia, us, 22107
Manager, Product Management - Support Innovation, Associate Experience
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
About the Team
As a Manager Product on the Support Innovation and Associate Experience team, you will play a pivotal role in defining and delivering a product strategy that transforms the daily experience for 70K+ Capital One employees. You will specifically partner with our Support Innovation team to build and lead core elements of our strategy, weaving together best-in-class hardware, software, and ML/AI products. Your mission: empower our incredible Support team members with next-generation technologies that enhance our ability to effectively and efficiently solve Associate issues, while simultaneously identifying and root causing problems that negatively impact the Associate experience everyday. This role requires a strategy-minded, process-focused, and data-driven Product Manager who will champion the needs of both the Support Agent and Associate customers. You will leverage product insights unlocked through a deep understanding of data and the customer journey to inform our product roadmap, ensuring measurable improvements for our customers and the achievement of target business outcomes. You will be responsible for strategy and feature definition and development in close partnership with our technology teams. The ideal candidate is passionate about combining data, technology, and a strong customer obsession. You are comfortable engaging in conversations with engineering and data science teams, as well as stakeholders and senior leaders, to present a compelling strategy and build buy-in with partners. You are energized by the idea of solving problems that negatively impact your 70K co-workers. Your expertise and insights will be integral to driving technology innovation and delivering a superior Associate experience at Capital One. Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered
- Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused
- Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven
- Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving
- Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership
- Leads cross functional teams to solve customer problems and drive organizational alignment Basic Qualifications:
At least 3 years of experience working in Product Management Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Preferred Qualifications:
Experience translating business strategy and analysis into consumer facing digital products Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com.
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As a Manager Product on the Support Innovation and Associate Experience team, you will play a pivotal role in defining and delivering a product strategy that transforms the daily experience for 70K+ Capital One employees. You will specifically partner with our Support Innovation team to build and lead core elements of our strategy, weaving together best-in-class hardware, software, and ML/AI products. Your mission: empower our incredible Support team members with next-generation technologies that enhance our ability to effectively and efficiently solve Associate issues, while simultaneously identifying and root causing problems that negatively impact the Associate experience everyday. This role requires a strategy-minded, process-focused, and data-driven Product Manager who will champion the needs of both the Support Agent and Associate customers. You will leverage product insights unlocked through a deep understanding of data and the customer journey to inform our product roadmap, ensuring measurable improvements for our customers and the achievement of target business outcomes. You will be responsible for strategy and feature definition and development in close partnership with our technology teams. The ideal candidate is passionate about combining data, technology, and a strong customer obsession. You are comfortable engaging in conversations with engineering and data science teams, as well as stakeholders and senior leaders, to present a compelling strategy and build buy-in with partners. You are energized by the idea of solving problems that negatively impact your 70K co-workers. Your expertise and insights will be integral to driving technology innovation and delivering a superior Associate experience at Capital One. Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered
- Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused
- Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven
- Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving
- Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership
- Leads cross functional teams to solve customer problems and drive organizational alignment Basic Qualifications:
At least 3 years of experience working in Product Management Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Preferred Qualifications:
Experience translating business strategy and analysis into consumer facing digital products Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com.
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