Customer Services Representative (Guest Services) Job at City of San Antonio in

Under general supervision, is responsible for customer service activities in a particular department, involving the handling of requests and/or complaints regarding City services. Working conditions are primarily inside an office environment. Exercises no supervision.

Work Location: Henry B Gonzalez Convention Center - 900 E Market Street, San Antonio, TX 78205

Work Schedule: Schedules will vary with shifts being subject to change to include days, nights, weekends, rotating shifts, and holiday shift work schedules as dictated by business needs.

• Answers telephone, takes information, refers calls to proper departments.
• Provides information regarding city services, functions, attractions, transportation, schedules, etc.
• May greet tourists and visitors in person or by telephone and answers questions.
• Inputs data and maintains databases.
• Compiles and prepares information and reports as requested.
• May prepare badges and registration information.
• May collect money using various payment methods.
• Performs related duties and fulfills responsibilities as required.

Qualifications

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• One (1) year experience dealing with the public servicing client/customer requests.
• Valid Class "C" Texas Driver's License.

Preferred Qualifications

• Experience in providing highly satisfactory customer service.
• Excellent time management skills.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification.

• Skill in utilizing a personal computer and associated software programs.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to establish and maintain good public relations with the general public and City staff.
• Ability to read a map and give detailed directions.
• Ability to operate a telephone and other basic office equipment.
• Ability to respond to inquiries, complaints, and requests.
• Ability to communicate clearly and effectively.