Salamander Hospitality
Front Desk Assistant Manager
Salamander Hospitality, Middleburg, Virginia, United States, 22117
Join our prestigious team at Salamander Middleburg, a Triple 5-Star Forbes-rated resort nestled in the picturesque rolling hills of Virginia's wine and equestrian country.
POSITION OBJECTIVE
As Front Desk Assistant Manager, you will be a highly visible leader, representing the pinnacle of guest service excellence. You will oversee the daily operations of the front desk and PBX, while maintaining a strong leadership presence in concierge, bell services and valet.
ESSENTIAL JOB FUNCTIONS
Oversees the day-to-day operation of Front Desk and PBX Promote team spirit and encourage excellence in 5-star standards. Works one-on-one with Front Office Service Professionals to coach, train, and develop staff. Implements monitoring and scoring of team to achieve luxury quality standards and provides regular feedback. Serve as point of contact for resort guests and assist with guest resolution. Assist with MOD shifts. Assist with compiling the VIP report as well as being a point of contact for VIP guests. Assist the Manager with scheduling according to business needs. Assist the Manager with planning monthly departmental meetings. Assist the Manager with leading interactive daily line-ups. Assist in managing and controlling proper guest credit authorization. Follow all service standards according to Five Star and Five Diamond standards. Provide accurate and thorough information on the resort's accommodations, promotions, services, and amenities. Communicate effectively with guests and other departments. Attend daily line-ups and weekly Leadership Meetings and Resume Meetings. This job description is not an exclusive or exhaustive list of all job functions; a service professional may perform other duties assigned.
EDUCATION/EXPERIENCE
Must be 18 years of age or older. High School graduate or G.E.D. equivalent. Bachelor's Degree Preferred. Requires good communication skills, both verbal and written. Two years related experience and/or training; or equivalent combination of education and experience. 2 years minimum in a 5 Star or 5 Diamond luxury hotel preferred. Proficient in Microsoft Office, including Publisher, Word, Excel, Outlook required. REQUIREMENTS
Must have exceptional interpersonal, clear verbal and written communication skills. Second language is a plus. Must hold a valid driver's license. Candidate must have attention to detail, be able to multi-task, must possess the ability to work in a fast-paced environment, experience handling customer service issues and be a team player. Position requires flexibility in scheduling, must be able to work AM/PM, overnight, weekends & holidays. PHYSICAL DEMANDS
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk' use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. The employee must be able to lift and move up to 50 pounds. The employee must be able to see differences in widths and length of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT
Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers, and accept constructive criticism from supervisors. Must be able to change activity frequently and cope with interruptions.
POSITION OBJECTIVE
As Front Desk Assistant Manager, you will be a highly visible leader, representing the pinnacle of guest service excellence. You will oversee the daily operations of the front desk and PBX, while maintaining a strong leadership presence in concierge, bell services and valet.
ESSENTIAL JOB FUNCTIONS
Oversees the day-to-day operation of Front Desk and PBX Promote team spirit and encourage excellence in 5-star standards. Works one-on-one with Front Office Service Professionals to coach, train, and develop staff. Implements monitoring and scoring of team to achieve luxury quality standards and provides regular feedback. Serve as point of contact for resort guests and assist with guest resolution. Assist with MOD shifts. Assist with compiling the VIP report as well as being a point of contact for VIP guests. Assist the Manager with scheduling according to business needs. Assist the Manager with planning monthly departmental meetings. Assist the Manager with leading interactive daily line-ups. Assist in managing and controlling proper guest credit authorization. Follow all service standards according to Five Star and Five Diamond standards. Provide accurate and thorough information on the resort's accommodations, promotions, services, and amenities. Communicate effectively with guests and other departments. Attend daily line-ups and weekly Leadership Meetings and Resume Meetings. This job description is not an exclusive or exhaustive list of all job functions; a service professional may perform other duties assigned.
EDUCATION/EXPERIENCE
Must be 18 years of age or older. High School graduate or G.E.D. equivalent. Bachelor's Degree Preferred. Requires good communication skills, both verbal and written. Two years related experience and/or training; or equivalent combination of education and experience. 2 years minimum in a 5 Star or 5 Diamond luxury hotel preferred. Proficient in Microsoft Office, including Publisher, Word, Excel, Outlook required. REQUIREMENTS
Must have exceptional interpersonal, clear verbal and written communication skills. Second language is a plus. Must hold a valid driver's license. Candidate must have attention to detail, be able to multi-task, must possess the ability to work in a fast-paced environment, experience handling customer service issues and be a team player. Position requires flexibility in scheduling, must be able to work AM/PM, overnight, weekends & holidays. PHYSICAL DEMANDS
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk' use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. The employee must be able to lift and move up to 50 pounds. The employee must be able to see differences in widths and length of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT
Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers, and accept constructive criticism from supervisors. Must be able to change activity frequently and cope with interruptions.