UCB
Make your mark for patients
About the role:
The Patient Services Implementation Lead provides strategic and operational leadership to the US Rare Patient Support Program (ONWARD) team. This role will be responsible for leading and coordinating tactics from inception to execution and bridges marketing, technology, program operations, training, etc.
Who you'll work with:
Partners with colleagues within the PSP team and across the cross-functional team: This role will interact with Patient Experience, Operations, and Engagement teams within the ONWARD patient support program. Additionally, this role is expected to interact with commercial, medical, market access, and learning and development teams. What you'll do:
Foster Strategic Collaboration: Cultivates a highly collaborative environment by partnering with Patient Support Program teams and cross-functional stakeholders. Ensures alignment and transparency across all project phases through structured communication channels. Drive Tactical Execution and Continuous Improvement: Oversees the implementation of project tactics with a focus on long-term sustainability. Continuously evaluates performance and identifies opportunities for optimization by enhancing governance models, communication frameworks, and cross-functional forums. Lead Integrated Planning and Resource Management: Develops and maintains comprehensive project plans, schedules, and budgets. Coordinates resource allocation and integrates dependencies across related initiatives to ensure timely delivery of milestones and strategic objectives. Champion Change and Team Alignment: Leads change management efforts by inspiring teams toward shared goals. Facilitates alignment through clear vision-setting, stakeholder buy-in, and proactive conflict resolution. Mitigate Risks and Resolve Issues Proactively: Anticipates potential risks and operational challenges. Implements mitigation strategies and contingency plans to safeguard project integrity and ensure continuity. Establish Governance and Execution Excellence: Designs and deploys fit-for-purpose governance structures and project management methodologies. Promotes accountability, decision-making clarity, and performance tracking to drive project success. Interested? For this role we're looking for the following education, experience and skills
Basic Requirement:
Bachelor's Degree 10+ years in pharmaceutical/biotech experience Preferred Requirements:
MBA preferred PMP, PMI-ACP, CSM, or other project management certifications preferred launch experience preferred Understanding project management methodologies, such as Agile or Waterfall Familiarity with budgeting, scheduling, resource allocation, and risk management Prior experience working with key internal stakeholders including marketing, legal, market access, privacy, and compliance Works well under pressure, is able to manage multiple priorities with excellent organizational and problem-solving skills Proactivity through planning, scheduling, and resourcing skills Excellent communication skills Prior experience working with Manufacturer-Sponsored Patient Support Programs preferred Strong teamwork and leadership skills - ability to influence across the internal matrix to drive change and gain stakeholder support Strong risks, issues, and opportunity management
Internal applicants should be in their current job for at least 12 months, must meet performance standards and are not on formal corrective/disciplinary process (PIP), warning, final warning, or compliance warning letters within the last 12 months. Please inform your Manager or your Talent Partner before applying to any internal job opportunities.
Unless explicitly stated in the description, this role is hybrid with 40% of your time spent in the office, regardless of your current contractual agreement. If your current working arrangements differ, please contact your Talent Partner to discuss before submitting your application.
UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.
Requisition ID:
91464
Recruiter:
Kate Broderick
Hiring Manager:
Dana Fallaize
Talent Partner:
Caroline Nolen
Job Level:
MM II
Please consult HRAnswers for more information on job levels.
About the role:
The Patient Services Implementation Lead provides strategic and operational leadership to the US Rare Patient Support Program (ONWARD) team. This role will be responsible for leading and coordinating tactics from inception to execution and bridges marketing, technology, program operations, training, etc.
Who you'll work with:
Partners with colleagues within the PSP team and across the cross-functional team: This role will interact with Patient Experience, Operations, and Engagement teams within the ONWARD patient support program. Additionally, this role is expected to interact with commercial, medical, market access, and learning and development teams. What you'll do:
Foster Strategic Collaboration: Cultivates a highly collaborative environment by partnering with Patient Support Program teams and cross-functional stakeholders. Ensures alignment and transparency across all project phases through structured communication channels. Drive Tactical Execution and Continuous Improvement: Oversees the implementation of project tactics with a focus on long-term sustainability. Continuously evaluates performance and identifies opportunities for optimization by enhancing governance models, communication frameworks, and cross-functional forums. Lead Integrated Planning and Resource Management: Develops and maintains comprehensive project plans, schedules, and budgets. Coordinates resource allocation and integrates dependencies across related initiatives to ensure timely delivery of milestones and strategic objectives. Champion Change and Team Alignment: Leads change management efforts by inspiring teams toward shared goals. Facilitates alignment through clear vision-setting, stakeholder buy-in, and proactive conflict resolution. Mitigate Risks and Resolve Issues Proactively: Anticipates potential risks and operational challenges. Implements mitigation strategies and contingency plans to safeguard project integrity and ensure continuity. Establish Governance and Execution Excellence: Designs and deploys fit-for-purpose governance structures and project management methodologies. Promotes accountability, decision-making clarity, and performance tracking to drive project success. Interested? For this role we're looking for the following education, experience and skills
Basic Requirement:
Bachelor's Degree 10+ years in pharmaceutical/biotech experience Preferred Requirements:
MBA preferred PMP, PMI-ACP, CSM, or other project management certifications preferred launch experience preferred Understanding project management methodologies, such as Agile or Waterfall Familiarity with budgeting, scheduling, resource allocation, and risk management Prior experience working with key internal stakeholders including marketing, legal, market access, privacy, and compliance Works well under pressure, is able to manage multiple priorities with excellent organizational and problem-solving skills Proactivity through planning, scheduling, and resourcing skills Excellent communication skills Prior experience working with Manufacturer-Sponsored Patient Support Programs preferred Strong teamwork and leadership skills - ability to influence across the internal matrix to drive change and gain stakeholder support Strong risks, issues, and opportunity management
Internal applicants should be in their current job for at least 12 months, must meet performance standards and are not on formal corrective/disciplinary process (PIP), warning, final warning, or compliance warning letters within the last 12 months. Please inform your Manager or your Talent Partner before applying to any internal job opportunities.
Unless explicitly stated in the description, this role is hybrid with 40% of your time spent in the office, regardless of your current contractual agreement. If your current working arrangements differ, please contact your Talent Partner to discuss before submitting your application.
UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.
Requisition ID:
91464
Recruiter:
Kate Broderick
Hiring Manager:
Dana Fallaize
Talent Partner:
Caroline Nolen
Job Level:
MM II
Please consult HRAnswers for more information on job levels.