HCLTech
Overview Data Center Business Analyst
Primary responsibilities of the DC Business Analyst will include various project documentation, analysis, managing the Data Center Infrastructure Management(DCIM) Tool, creating JIRA stories. This candidate will also be responsible for working closely with the Data Center Project and Operations Team for different analysis involved. This is a hybrid role — 3 days in office; location could vary within DFW areas.
Responsibilities Understand and maintain the DCIM Tools used in Data Centers
Document project details, technical requirements, nonfunctional requirements, as applicable
Document and understand current operational processes, find issues, and discover improvement opportunities
Document MOPs, work with the stakeholders to plan and list down the specific steps needed for a release
Assist with project planning, management, and scope control throughout the project
Develop and implement reporting tools, dashboards, and data visualizations to track key performance indicators (KPIs) and support decision-making
Perform other project or operational duties as assigned such as creating JIRA Tickets, sending MoM, follow ups and maintaining documentation on Confluence and other MS Office tools
Should be able to travel to various locations as needed for project needs
Qualifications Prior Data Center Infrastructure Management (DCIM) experience
Work efficiently and independently – applying analytical, troubleshooting, and organizational skills to support day-to-day operations and project work
Ability to travel to other facilities is required
Working knowledge and experience with JIRA, Confluence, Project, and Visio
Ability to align project tasks and technical solution with the Business Requirements
Proactive and can work independently
Must be able to multi-task effectively
Great organizational skills
Excellent communication skills
Strong collaboration and troubleshooting skills
Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ++secure@hcltech.com++ for investigation.
Compensation and Benefits A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
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