Wholesale Sales & Marketing Manager Job at Destination Knitting in South Elgin

Destination Knitting is a customer service-oriented distributor of yarn, books & notions for hand knitting. Run by fiber artists, we are passionate about the retail experience & helping to drive local yarn store success.

We are looking for a customer service-oriented Sales & Marketing Manager to develop & maintain the relationship with our retail store partners. This role blends a love of yarn & retail with the autonomy to deliver the entire experience; from new introductions & product education/ management to post-sale support.

Salary: $80,000 to $100,000

Job Description

• Manage the full sales cycle for current & new wholesale store accounts throughout North America

• Build & grow relationships with new & existing customers to generate new business

• Ensure daily orders & customer inquiries have been fulfilled & answered 

• Collaborate with marketing team to create & deliver commercially viable products, retail solutions & marketing materials

• Design & adapt graphic & text layouts for print & digital marketing platforms to improve consumer experience 

• Actively communicate product details, promotions, patterns & launches through webinars, email & digital/print marketing materials

• Assess, manage & communicate feedback from customers to ensure success

• Lead successful organization & execution of trade show booths 

• Conduct in person meetings with key customer accounts (some travel required)

• Work closely with fulfillment, warehouse & customer service team to ensure elevated customer service experience is achieved

• Collaborate with marketing team to develop B2C classes, workshops, yarn tastings & retreats, then assist in ensuring successful customer execution

• Support & maintain an exciting, creative, high energy team environment

• Engage in transparent, informational communication flow both up & down the management chain

Skill Set

• 5+ years of professional business development or B2B sales

• Deep understanding of yarn, fibers, knitting & crochet

• Design expertise using Adobe Creative Suite (Photoshop, InDesign, Illustrator)

• Excellent presentation & communication skills

• Expertise in retail visual merchandising, store demographics & retail product portfolio management

• Strong knowledge of knitwear pattern designers, knit designs & pattern comprehension

• Excellent verbal & written communication skills

• Experience writing romance copy

• Strong project, time & deadline management skills

• Competent & responsible with a high level of accountability

• Ability to adapt to change & business growth