Reservations Sales Agent | Full Time | Carneros Resort & Spa

Position Overview: The Reservation Sales Agent at Carneros Resort and Spa is responsible for managing guest reservations and providing exceptional customer service. This role involves handling inquiries, booking reservations, and ensuring a seamless experience for guests from the initial inquiry to their arrival. The ideal candidate is detail-oriented, has excellent communication skills, and is capable of multitasking in a fast-paced environment. *This is an hourly position + Incentives* Key Responsibilities: Reservation Management: · Handle incoming reservation inquiries via phone, email, and online booking platforms. · Provide information to guests regarding room availability, rates, dining reservations and amenities. · Book reservations accurately and efficiently, ensuring all guest preferences and special requests are noted. · Process payments and send confirmation details to guests. · Manage and update reservation records, including changes, cancellations, and special requests. Customer Service: · Provide exceptional customer service by addressing guest inquiries and resolving any issues promptly. · Assist guests with pre-arrival arrangements and ensure all special requests are communicated to the relevant departments. · Maintain a high level of guest satisfaction by following up on reservations and ensuring a smooth booking process. Collaboration: · Coordinate with the Front Office, Housekeeping, and other departments to ensure guest needs are met. · Participate in team meetings and contribute to the continuous improvement of reservation processes. Technology & Systems: · Utilize the SMS platform and other reservation systems to manage bookings and generate reports. · Stay informed about current promotions, packages, and resort offerings to provide accurate information to guests. · Ensure all reservation-related data is properly documented and used to inform business decisions. Qualifications: · High School diploma or equivalent; a degree in Hospitality or a related field is preferred. · Minimum of 1-2 years of experience in reservations, customer service, or a related field, preferably in a luxury hotel or resort. · Strong communication and interpersonal skills with a focus on guest service. · Proficiency in reservation systems and Microsoft Office Suite. · Ability to multitask and prioritize in a fast-paced environment. · Availability to work flexible hours, including weekends and holidays as needed.