Camelback Lodge
Job Title:
Reservation Sales Agent
Department:
Reservation Sales/Call Center
Reports to:
Reservation Sales Manager
The Reservation Sales Agent is responsible for creating a positive and engaging first impression for guests by handling high call volume and providing detailed information and visual descriptions of resort experiences. The goal is to convert inquiries into bookings while supporting operational teams and ensuring a superior guest experience.
Schedule:
11:30 AM to 8:00 PM based on business needs. Part-time and full-time availability.
What's in it for me: Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks, and more, plus great friends & family perks. Paid training to gain skills, knowledge, and experience for professional development. Not-to-be-missed employee events throughout the season. Referral bonuses - invite your friends to work with you! Competitive wages and advancement opportunities. Interact with people from all over the world! Next-day pay through PayActiv. Tuition reimbursement* Medical, dental, vision insurance, 401K* Vacation and PTO* *Full-time status benefits How I can Create Guests for Life:
Accept and service all incoming inquiries related to room reservations, ski/mountain, waterpark, dining, and other resort services. Deliver a customized reservation and customer service experience, using the 4 Keys, to those booking, modifying, or canceling activity reservations. Provide detailed information on resort rooms, activities, amenities, and rate packages. Offer customized room packages, follow reservation policies, and offer alternate dates for sold-out periods. Up-sell according to established guidelines to maximize resort revenue. Follow yield management strategies to contribute to optimal revenue. Manage multiple media simultaneously - phone, email, reservation system, chat, PMS, website. Provide a detailed explanation of guest special requests and cross-reference with other reservations to ensure departments execute guest needs accurately. Process cancellations, revisions, and advance deposits; post deposits to guest reservations. Balance shift audit and run necessary reports to capture data, deposits, and 3rd party reservations. Follow established SOPs, Call Flow Criteria, and resort yield management strategies to maximize revenue per booking. Other duties and projects assigned by leadership. Is this the job for me:
Must be at least 18 years of age to apply. Enjoys presenting products and services, with a genuine interest in destination travel. Positive attitude and ability to work well with others in a team environment. Superior customer service mentality with strong attention to detail. Ability to thrive in a high-volume, fast-paced, sales-focused environment while multi-tasking. Flexible work schedule, including weekends, evenings and holidays. Strong listening, problem-solving, and communication skills (verbal and written). Ability to make guests feel unique and special by listening, anticipating their needs, and establishing a connection. Thrives in a competitive environment that celebrates individual and team successes. Must be able to speak and read English, additional languages a plus. Ability to sit and work at a computer for extended periods. Ability to use a telephone and other office equipment effectively. Ability to lift, carry, push, or pull light objects. Ability to tolerate exposure to busy or noisy work areas.
This job description is a general outline of duties and responsibilities and is subject to changes and revisions by Camelback Resort at any time. Responsibilities listed are guidelines only and not necessarily limited to these specifications.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Reservation Sales Agent
Department:
Reservation Sales/Call Center
Reports to:
Reservation Sales Manager
The Reservation Sales Agent is responsible for creating a positive and engaging first impression for guests by handling high call volume and providing detailed information and visual descriptions of resort experiences. The goal is to convert inquiries into bookings while supporting operational teams and ensuring a superior guest experience.
Schedule:
11:30 AM to 8:00 PM based on business needs. Part-time and full-time availability.
What's in it for me: Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks, and more, plus great friends & family perks. Paid training to gain skills, knowledge, and experience for professional development. Not-to-be-missed employee events throughout the season. Referral bonuses - invite your friends to work with you! Competitive wages and advancement opportunities. Interact with people from all over the world! Next-day pay through PayActiv. Tuition reimbursement* Medical, dental, vision insurance, 401K* Vacation and PTO* *Full-time status benefits How I can Create Guests for Life:
Accept and service all incoming inquiries related to room reservations, ski/mountain, waterpark, dining, and other resort services. Deliver a customized reservation and customer service experience, using the 4 Keys, to those booking, modifying, or canceling activity reservations. Provide detailed information on resort rooms, activities, amenities, and rate packages. Offer customized room packages, follow reservation policies, and offer alternate dates for sold-out periods. Up-sell according to established guidelines to maximize resort revenue. Follow yield management strategies to contribute to optimal revenue. Manage multiple media simultaneously - phone, email, reservation system, chat, PMS, website. Provide a detailed explanation of guest special requests and cross-reference with other reservations to ensure departments execute guest needs accurately. Process cancellations, revisions, and advance deposits; post deposits to guest reservations. Balance shift audit and run necessary reports to capture data, deposits, and 3rd party reservations. Follow established SOPs, Call Flow Criteria, and resort yield management strategies to maximize revenue per booking. Other duties and projects assigned by leadership. Is this the job for me:
Must be at least 18 years of age to apply. Enjoys presenting products and services, with a genuine interest in destination travel. Positive attitude and ability to work well with others in a team environment. Superior customer service mentality with strong attention to detail. Ability to thrive in a high-volume, fast-paced, sales-focused environment while multi-tasking. Flexible work schedule, including weekends, evenings and holidays. Strong listening, problem-solving, and communication skills (verbal and written). Ability to make guests feel unique and special by listening, anticipating their needs, and establishing a connection. Thrives in a competitive environment that celebrates individual and team successes. Must be able to speak and read English, additional languages a plus. Ability to sit and work at a computer for extended periods. Ability to use a telephone and other office equipment effectively. Ability to lift, carry, push, or pull light objects. Ability to tolerate exposure to busy or noisy work areas.
This job description is a general outline of duties and responsibilities and is subject to changes and revisions by Camelback Resort at any time. Responsibilities listed are guidelines only and not necessarily limited to these specifications.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.