Administrative Assistant Job at Greylock Insurance Agency in Pittsfield

Position Title: Administrative Assistant Department: Greylock Insurance

We are guided by our IDEA principles - Inclusion, Diversity, Equity, and Accessibility - to support a workforce that reflects our community. Our principles support Greylock's mission and our goals of building a diverse workforce - reflecting multiple identities - and supporting the diverse communities we serve.

Under the direction of the Assistant Vice President, Personal Lines Manager, performs a wide variety of administrative functions to aid and support to the Greylock Insurance Agency, employees and customers in conformance with established Credit Union policies and procedures.

Key Job Requirements:

• Performs any functions, within scope of authority and expertise to provide the highest level of service and responsiveness to the customers served by the Insurance Agency while performing all duties in accordance with prescribed regulatory compliance guidelines and Credit Union policies and procedures.
• Maintains and controls certain confidential records of the insurance agency, including organizational charts, succession plans, and staff lists. Prepares materials and maintains records for sales and processor meetings.
• Provides administrative support to the SVP and AVP of Personal Lines including, but not limited to assisting with documents, record-keeping, material distribution, receiving and placing telephone calls, screening and resolving inquiries, scheduling coverage and training, making travel arrangements, communicating and preparing materials for training, events and other meetings.
• Provides professional and proficient service in greeting visitors, answering phone, and directing or assisting with in-person or electronic inquiries, directing employees, vendors and visitors to appropriate staff and/or departments.

Related Responsibilities:

• Promotes the Credit Union and Insurance Agency wherever and whenever possible. Encouraged to actively represent the Credit Union and Insurance Agency in local civic, community and professional organizations.
• Assist Processing and Systems Manager and VP of Commercial Lines as needed.
• Assists with mailings such as renewal postcards and prospecting letters.

Position Requirements:

• Associate's degree or its equivalent in administrative coursework, training or work experience.
• Two-plus years in a related position.
• Proven to maintain high standards of performance, integrity and confidentiality.
• Excellent customer service, communication, problem-solving and organizational skills.
• Proven ability to compose grammatically correct correspondence.
• Ability to use various types of office equipment, including mastery of personal computer, including high proficiency in use of Word, Outlook, PowerPoint and Excel software.

Greylock Federal Credit Union is an Equal Opportunity Employer.