Logo
Insight Global

Tier 2 IT Support Specialist Job at Insight Global in Atlanta

Insight Global, Atlanta, GA, United States, 30383

Save Job

Get AI-powered advice on this job and more exclusive features.

Sign in to access AI-powered advices

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$27.00/hr - $32.00/hr

JOB DESCRIPTION:

Insight Global is seeking to hire a Tier 2 IT Support Specialist who provides advanced technical support to end-users by troubleshooting and resolving complex hardware, software, and network issues. This role serves as an escalation point for Level 1 analysts and works closely with other IT teams to ensure timely resolution and high customer satisfaction. Fluency in French is required to support bilingual users and documentation.

Key Responsibilities:

  • Respond to and resolve escalated technical support requests from Level 1 analysts and end-users.
  • Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, operating systems, and business applications.
  • Provide remote and on-site support as needed.
  • Document issues, solutions, and workarounds in the ticketing system.
  • Collaborate with infrastructure, network, and application teams to resolve cross-functional issues.
  • Maintain and update knowledge base articles and technical documentation in both English and French.
  • Assist in onboarding/offboarding processes including account setup, hardware provisioning, and access management.
  • Participate in IT projects, system upgrades, and deployments.
  • Ensure compliance with IT policies, procedures, and security standards.
  • Train and mentor Level 1 analysts as needed.

REQUIRED SKILLS AND EXPERIENCE:

  • 2+ years of experience in a Service Desk or technical support role.
  • Strong knowledge of Windows AND macOS operating systems (Macbook).
  • Experience with Active Directory, Office 365, VPNs, and remote desktop tools.
  • Ability to work independently and manage multiple priorities.
  • Fluency in French AND English (spoken and written) and need to have experience providing technical support in both languages.

NICE TO HAVE SKILLS AND EXPERIENCE:

  • Certifications such as CompTIA A+, Network+, Microsoft MCP, or ITIL Foundation.
  • Experience supporting enterprise applications (e.g., ERP, CRM).
  • Basic scripting or automation skills (PowerShell, Bash, etc.).
  • Knowledge of cybersecurity best practices.

Seniority level

  • Seniority level

    Associate

Employment type

  • Employment type

    Contract

Job function

  • Job function

    Information Technology

  • Industries

    Manufacturing

Referrals increase your chances of interviewing at Insight Global by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified when a new job is posted.

Sign in to set job alerts for “Information Technology Support Specialist” roles.

Continue with Google Continue with Google

Continue with Google Continue with Google

IT Field Support Technician-I (ATL) ONSITE

Information Technology Professional (IT Support)

IT Technical Support Specialist - Hybrid, GA

Atlanta Metropolitan Area
$45,000.00
-
$52,000.00
22 hours ago

Atlanta, GA
$80,000.00
-
$100,000.00
1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr