Muir Wood Healthcare
Outreach Manager – Muir Wood Healthcare
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Outreach Manager
role at
Muir Wood Healthcare .
With facilities in Northern, Central, and Southern California, Muir Wood is a residential and outpatient treatment program designed for teen boys and girls, ages 12-17, with mental health and substance use disorders. Our compassionate clinicians help teens explore and process sensitive issues while learning to manage their lives in productive ways. We provide high-quality Joint Commission-accredited residential treatment and an in-network, accessible care model.
The Outreach Manager is responsible for the overall clinical outreach and business development of Muir Wood Teen Treatment, which includes developing relationships with new referral sources, maintaining strong relationships with active referral sources, and rekindling partnerships with older referral sources. The Outreach Manager also collaborates in the ongoing development of business development plans with professional referents, coordinates referral leads with the admissions team, hosts dinners/events regularly, participates in conferences, and acts as a liaison/ambassador of Muir Wood’s brand to the treatment community.
Essential Functions and Responsibilities
Market treatment services to referral sources such as behavioral health hospitals, departments and hospitals, treatment centers, therapists, psychiatrists, interventionists, educational consultants, schools, clergy, community organizations, and other relevant agencies.
Travel within a defined geographic area to identify and follow up on leads, establish referral sources, and determine potential referral needs.
Participate in quarterly meetings to coordinate and implement Outreach activities and assist in developing business development plans.
Attend community workshops, seminars, and conferences to promote Muir Wood’s services, often including exhibit booths and related dinners/marketing events.
Keep current on behavioral health industry trends, competitive marketing strategies, referral source needs, and other future opportunities; maintain knowledge of substance use and mental health disorder treatment needs and trends.
Support and emulate superior customer service standards internally and externally; maintain accurate records of referral sources and activities in the CRM.
Maintain records of travel and entertainment expenses in the company’s expense tracking system, in line with T&E policy.
Schedule and facilitate tours with referents of the residential and outpatient facilities, especially with professional referral sources.
Plan and facilitate quarterly CEU educational events for therapists in defined market areas in collaboration with Muir Wood’s clinical team.
Report to the Chief Operating Officer on proposed marketing budget, strategy, and conference schedule.
Assist treatment team and clinical case managers in discharge planning as needed; assist admissions team with referral outs and liaison with identified treatment providers for reciprocal referrals.
Attend weekly meetings with the Chief Operating Officer to review outreach activities, goals, strategies, and KPIs; meet all required activity, qualified leads and KPI targets as outlined in the company’s Performance-Driven Outreach Compensation Plan.
Other duties as necessary and designated by the Company.
Qualifications
Bachelor’s degree in social sciences, business, marketing, communications, or related discipline preferred; Master’s degree with clinical background (or equivalent experience) preferred.
At least two years of experience in marketing or outreach within the behavioral health industry preferred.
Salary $100,000 – $120,000 annually with bonus eligibility
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
Location: Riverside, CA
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Outreach Manager
role at
Muir Wood Healthcare .
With facilities in Northern, Central, and Southern California, Muir Wood is a residential and outpatient treatment program designed for teen boys and girls, ages 12-17, with mental health and substance use disorders. Our compassionate clinicians help teens explore and process sensitive issues while learning to manage their lives in productive ways. We provide high-quality Joint Commission-accredited residential treatment and an in-network, accessible care model.
The Outreach Manager is responsible for the overall clinical outreach and business development of Muir Wood Teen Treatment, which includes developing relationships with new referral sources, maintaining strong relationships with active referral sources, and rekindling partnerships with older referral sources. The Outreach Manager also collaborates in the ongoing development of business development plans with professional referents, coordinates referral leads with the admissions team, hosts dinners/events regularly, participates in conferences, and acts as a liaison/ambassador of Muir Wood’s brand to the treatment community.
Essential Functions and Responsibilities
Market treatment services to referral sources such as behavioral health hospitals, departments and hospitals, treatment centers, therapists, psychiatrists, interventionists, educational consultants, schools, clergy, community organizations, and other relevant agencies.
Travel within a defined geographic area to identify and follow up on leads, establish referral sources, and determine potential referral needs.
Participate in quarterly meetings to coordinate and implement Outreach activities and assist in developing business development plans.
Attend community workshops, seminars, and conferences to promote Muir Wood’s services, often including exhibit booths and related dinners/marketing events.
Keep current on behavioral health industry trends, competitive marketing strategies, referral source needs, and other future opportunities; maintain knowledge of substance use and mental health disorder treatment needs and trends.
Support and emulate superior customer service standards internally and externally; maintain accurate records of referral sources and activities in the CRM.
Maintain records of travel and entertainment expenses in the company’s expense tracking system, in line with T&E policy.
Schedule and facilitate tours with referents of the residential and outpatient facilities, especially with professional referral sources.
Plan and facilitate quarterly CEU educational events for therapists in defined market areas in collaboration with Muir Wood’s clinical team.
Report to the Chief Operating Officer on proposed marketing budget, strategy, and conference schedule.
Assist treatment team and clinical case managers in discharge planning as needed; assist admissions team with referral outs and liaison with identified treatment providers for reciprocal referrals.
Attend weekly meetings with the Chief Operating Officer to review outreach activities, goals, strategies, and KPIs; meet all required activity, qualified leads and KPI targets as outlined in the company’s Performance-Driven Outreach Compensation Plan.
Other duties as necessary and designated by the Company.
Qualifications
Bachelor’s degree in social sciences, business, marketing, communications, or related discipline preferred; Master’s degree with clinical background (or equivalent experience) preferred.
At least two years of experience in marketing or outreach within the behavioral health industry preferred.
Salary $100,000 – $120,000 annually with bonus eligibility
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
Location: Riverside, CA
#J-18808-Ljbffr