Boston Children's Hospital
Patient Experience Representative - Genetics
Boston Children's Hospital, Brookline, Massachusetts, us, 02445
Overview
Patient Experience Representative - Genetics. As one of the largest pediatric genetics practices in the country, we have experience with both common conditions and very rare conditions affecting just a few hundred children in the world. We specialize in finding answers for complex and hard-to-diagnose genetic conditions, sometimes applying new technologies through our research labs when existing genetic tests are negative or inconclusive. Key Responsibilities
Patient Encounter Management
Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required authorizations to compile patient and staff schedules Scheduling patients and supporting patient encounters
Check In / Check Out
Greeting and directing patients, families and visitors Monitoring daily schedule and coordinating flow with clinicians/supervisors Reconciling payments and preparing deposits, providing record of transactions in hospital systems Facilitating and directing communication with Financial Counseling
Administrative
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Education and Experience
Minimum qualifications A high school level of education, bachelor’s degree preferred Experience Prior customer service or administrative experience preferred The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations The ability to work with diverse internal and external constituencies Schedule and Benefits
Schedule: Flexible between 7:30am and 4:30pm This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates). Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. Job Details
Employment type: Full-time Job function: Other Industries: Hospitals and Health Care, IT Services and IT Consulting, and Research Services
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Patient Experience Representative - Genetics. As one of the largest pediatric genetics practices in the country, we have experience with both common conditions and very rare conditions affecting just a few hundred children in the world. We specialize in finding answers for complex and hard-to-diagnose genetic conditions, sometimes applying new technologies through our research labs when existing genetic tests are negative or inconclusive. Key Responsibilities
Patient Encounter Management
Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required authorizations to compile patient and staff schedules Scheduling patients and supporting patient encounters
Check In / Check Out
Greeting and directing patients, families and visitors Monitoring daily schedule and coordinating flow with clinicians/supervisors Reconciling payments and preparing deposits, providing record of transactions in hospital systems Facilitating and directing communication with Financial Counseling
Administrative
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Education and Experience
Minimum qualifications A high school level of education, bachelor’s degree preferred Experience Prior customer service or administrative experience preferred The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations The ability to work with diverse internal and external constituencies Schedule and Benefits
Schedule: Flexible between 7:30am and 4:30pm This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates). Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. Job Details
Employment type: Full-time Job function: Other Industries: Hospitals and Health Care, IT Services and IT Consulting, and Research Services
#J-18808-Ljbffr