EXTOL International, Inc. is now Cleo
Nutrition Operations Manager
EXTOL International, Inc. is now Cleo, San Diego, California, United States, 92189
Overview
Nutrition Operations Manager at EXTOL International, Inc. is now Cleo. Job Title:
Nutrition Operations Manager Reports To:
Senior Director of Nutrition FLSA Status:
Exempt, Full-Time Department:
Nutrition Level:
M3 Who We Are
Established in 1970, Serving Seniors helps San Diego County’s low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. We work at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego offers integrated care and serves as a hub for health and social services, housing navigation, enrichment activities, lifelong learning, and donor partnerships. Last fiscal year, we provided over 1.1 million meals and coordinated services to over 10,700 older adults. Our Mission:
Helping seniors in poverty live healthy and fulfilling lives. Our Vision:
All seniors, regardless of income, are able to thrive, engage in their communities, lead purposeful lives, and have a place they call home. Core Values Advocacy Person-Centered Integrity Compassion & Empathy Impact Intentional Involvement Top Workplace Award Recipient Serving Seniors has received the San Diego Union-Tribune’s Top Workplaces Award nine of the ten years the program has taken place, including six consecutive years from 2019-2024. Job Purpose
The Nutrition Operations Manager will lead onsite operations, build team accountability, and support systems improvements in collaboration with senior leadership. This new position is part of a long-term strategy to build internal leadership capacity and systems within the Nutrition department. Responsibilities
Oversees daily operations of congregate meal service, ensuring a seamless, respectful, and timely dining experience for older adult participants. Leads and manages a team of food service workers, drivers, and volunteers; builds a high-performing, customer-focused team culture. Develops and implements operational systems to optimize staff scheduling, inventory tracking, meal forecasting, and service workflow. Creates and maintains standard operating procedures, staff training programs, and quality assurance systems for food service delivery. Provides direct supervision during meal service, including kitchen operations, participant check-in, and donation collection. Ensures accurate forecasting and reporting of meals ordered and served to maximize allowable claims, reduce waste, and meet funding requirements. Collaborates with the Senior Director of Nutrition Services to support departmental performance goals, budget monitoring, and operational benchmarks. Prepares staff schedules and timecards; monitors attendance, approves time off, and conducts regular performance evaluations. Coordinates and monitors inventory, supply ordering, and vendor communication for the site; ensures equipment is maintained and used properly. Conducts site audits to ensure compliance with food safety, sanitation, and regulatory standards; addresses deficiencies promptly. Serves as the point person for staff and participant concerns at the site; de-escalates conflicts and supports team members in responding to challenging client behaviors. Works cross-functionally with Facilities, Volunteers & Activities, Health & Social Services, and vendor partners to ensure integrated service delivery. Participates in special event planning and execution, including catered meals, holiday meals, and donor site visits. Supports grant compliance, audit readiness, and data accuracy by ensuring timely and accurate submission of reports and records. Models the values of Serving Seniors and contributes to a strong organizational culture of accountability, innovation, empathy, and impact. Qualifications
Education/Certifications
Bachelor’s degree in Hospitality Management, Foodservice Management, Business Management, Nutrition, or a related field; or an equivalent combination of education and experience. Minimum of 3 years of supervisory experience in food service, operations, or similar community-based program delivery. A combination of education and experience may be accepted. Certified Food Safety Manager certificate in the state of California. Knowledge, Skills, And Abilities
Strong, confident leadership with the ability to guide and hold staff accountable while remaining approachable and supportive. Advanced professional writing skills, with the ability to produce clear, concise, and strategic communications for internal and external audiences. Excellent customer service and de-escalation skills in interactions with seniors, guests, and volunteers. Able to maintain professionalism and compassion in a dynamic, client-facing environment. Skilled at organizing workflows, scheduling, and managing time-sensitive service delivery. High attention to detail with ability to complete reports accurately and on time. Excellent interpersonal, verbal, and written communication skills. Proficient in Microsoft Office, particularly Outlook, Word, and Excel. Must be reliable, adaptable, and committed to team success. Valid California Driver’s License required. Preferred Qualifications
Experience working with older adults is preferred. Bilingual (English/Spanish/Mandarin) is a plus. Physical Demands and Work Environment
Onsite position – office provided. Position requires standing, walking, sitting, and use of hands; ability to reach, climb, balance, stoop, kneel, crouch, or crawl as needed; occasional lifting up to 20 pounds. Requires specific vision abilities including close, distance, color, peripheral vision, depth perception, and focus adjustment.
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Nutrition Operations Manager at EXTOL International, Inc. is now Cleo. Job Title:
Nutrition Operations Manager Reports To:
Senior Director of Nutrition FLSA Status:
Exempt, Full-Time Department:
Nutrition Level:
M3 Who We Are
Established in 1970, Serving Seniors helps San Diego County’s low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. We work at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego offers integrated care and serves as a hub for health and social services, housing navigation, enrichment activities, lifelong learning, and donor partnerships. Last fiscal year, we provided over 1.1 million meals and coordinated services to over 10,700 older adults. Our Mission:
Helping seniors in poverty live healthy and fulfilling lives. Our Vision:
All seniors, regardless of income, are able to thrive, engage in their communities, lead purposeful lives, and have a place they call home. Core Values Advocacy Person-Centered Integrity Compassion & Empathy Impact Intentional Involvement Top Workplace Award Recipient Serving Seniors has received the San Diego Union-Tribune’s Top Workplaces Award nine of the ten years the program has taken place, including six consecutive years from 2019-2024. Job Purpose
The Nutrition Operations Manager will lead onsite operations, build team accountability, and support systems improvements in collaboration with senior leadership. This new position is part of a long-term strategy to build internal leadership capacity and systems within the Nutrition department. Responsibilities
Oversees daily operations of congregate meal service, ensuring a seamless, respectful, and timely dining experience for older adult participants. Leads and manages a team of food service workers, drivers, and volunteers; builds a high-performing, customer-focused team culture. Develops and implements operational systems to optimize staff scheduling, inventory tracking, meal forecasting, and service workflow. Creates and maintains standard operating procedures, staff training programs, and quality assurance systems for food service delivery. Provides direct supervision during meal service, including kitchen operations, participant check-in, and donation collection. Ensures accurate forecasting and reporting of meals ordered and served to maximize allowable claims, reduce waste, and meet funding requirements. Collaborates with the Senior Director of Nutrition Services to support departmental performance goals, budget monitoring, and operational benchmarks. Prepares staff schedules and timecards; monitors attendance, approves time off, and conducts regular performance evaluations. Coordinates and monitors inventory, supply ordering, and vendor communication for the site; ensures equipment is maintained and used properly. Conducts site audits to ensure compliance with food safety, sanitation, and regulatory standards; addresses deficiencies promptly. Serves as the point person for staff and participant concerns at the site; de-escalates conflicts and supports team members in responding to challenging client behaviors. Works cross-functionally with Facilities, Volunteers & Activities, Health & Social Services, and vendor partners to ensure integrated service delivery. Participates in special event planning and execution, including catered meals, holiday meals, and donor site visits. Supports grant compliance, audit readiness, and data accuracy by ensuring timely and accurate submission of reports and records. Models the values of Serving Seniors and contributes to a strong organizational culture of accountability, innovation, empathy, and impact. Qualifications
Education/Certifications
Bachelor’s degree in Hospitality Management, Foodservice Management, Business Management, Nutrition, or a related field; or an equivalent combination of education and experience. Minimum of 3 years of supervisory experience in food service, operations, or similar community-based program delivery. A combination of education and experience may be accepted. Certified Food Safety Manager certificate in the state of California. Knowledge, Skills, And Abilities
Strong, confident leadership with the ability to guide and hold staff accountable while remaining approachable and supportive. Advanced professional writing skills, with the ability to produce clear, concise, and strategic communications for internal and external audiences. Excellent customer service and de-escalation skills in interactions with seniors, guests, and volunteers. Able to maintain professionalism and compassion in a dynamic, client-facing environment. Skilled at organizing workflows, scheduling, and managing time-sensitive service delivery. High attention to detail with ability to complete reports accurately and on time. Excellent interpersonal, verbal, and written communication skills. Proficient in Microsoft Office, particularly Outlook, Word, and Excel. Must be reliable, adaptable, and committed to team success. Valid California Driver’s License required. Preferred Qualifications
Experience working with older adults is preferred. Bilingual (English/Spanish/Mandarin) is a plus. Physical Demands and Work Environment
Onsite position – office provided. Position requires standing, walking, sitting, and use of hands; ability to reach, climb, balance, stoop, kneel, crouch, or crawl as needed; occasional lifting up to 20 pounds. Requires specific vision abilities including close, distance, color, peripheral vision, depth perception, and focus adjustment.
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