Fay Financial
Director, Business Development - Fay Servicing
Fay Financial, Farmers Branch, Texas, United States
Overview
Director, Business Development - Fay Servicing. Reporting to Chief Strategy Officer, this position is responsible for building and maintaining a national network of residential and commercial mortgage loan servicing clients, including private equity funds, REITs, banks and insurance companies for Fay Servicing and its affiliates. This role involves cultivating industry relationships, gaining a deep understanding of client needs, negotiating service agreements and driving long-term growth. This position plays a critical role in expanding the company’s market presence and revenue through strategic relationship management and targeted business development initiatives. The role partners closely with clients and internal operations teams to ensure high levels of satisfaction and long-term partnerships. Success in this role requires a proactive, results-driven leader with strong industry insight and a collaborative mindset.
Responsibilities
Build and maintain a national network of residential and commercial mortgage loan servicing clients.
Cultivate relationships with private equity funds, REITs, banks and insurance companies for Fay Servicing and its affiliates.
Understand client needs, negotiate service agreements, and drive long-term growth.
Collaborate with clients and internal operations teams to ensure high levels of satisfaction and durable partnerships.
Qualifications
Bachelor’s degree in Business, Marketing, Finance, or related; Master’s Degree in related field preferred
7+ years’ experience in business development or sales within mortgage servicing, financial services, or related field
Proven success in developing and managing high-value client relationships
Strong understanding of residential and commercial mortgage servicing operations demonstrated through practical work experience
Proficiency in CRM platforms (e.g., Salesforce, HubSpot)
Strong skills and experience in MS Word, Excel, and PowerPoint
Strong verbal and written communication skills
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
Collaborative and consultative work style; high team-orientation
Effective management skills to include talent selection, training, coaching, and performance management
Demonstrated ability to foster an environment of positive engagement and trust
Open to change; agile; high learning agility
Strong analytical skills and sound judgement
Strong problem-solving abilities and ability to analyze data to identify opportunities
Demonstrated ability to establish credibility for aligning with the organization’s culture, values, and priorities
Strong project management skills and attention to detail; quality and compliance oriented
Ability to prioritize effectively under tight deadlines in a fast-paced environment
Self-directed; proactive in raising questions and surfacing issues
Professional maturity, integrity, and ability to maintain confidential data
Strong business acumen with fiscal and technical aptitude
Benefits
Medical, Dental, and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401k Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program
Hybrid Work Schedule with Remote Flex Days
Compensation
The hiring range for this position is between $80,000.00-$120,000.00 annually
This position is eligible for a monthly commission
About Fay The Fay-Constructive Foundation supports charitable activities sponsored by Fay Group employees. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.
Fay is an equal-opportunity employer. The Fay Group and affiliated companies participate in E-Verify.
#J-18808-Ljbffr
Director, Business Development - Fay Servicing. Reporting to Chief Strategy Officer, this position is responsible for building and maintaining a national network of residential and commercial mortgage loan servicing clients, including private equity funds, REITs, banks and insurance companies for Fay Servicing and its affiliates. This role involves cultivating industry relationships, gaining a deep understanding of client needs, negotiating service agreements and driving long-term growth. This position plays a critical role in expanding the company’s market presence and revenue through strategic relationship management and targeted business development initiatives. The role partners closely with clients and internal operations teams to ensure high levels of satisfaction and long-term partnerships. Success in this role requires a proactive, results-driven leader with strong industry insight and a collaborative mindset.
Responsibilities
Build and maintain a national network of residential and commercial mortgage loan servicing clients.
Cultivate relationships with private equity funds, REITs, banks and insurance companies for Fay Servicing and its affiliates.
Understand client needs, negotiate service agreements, and drive long-term growth.
Collaborate with clients and internal operations teams to ensure high levels of satisfaction and durable partnerships.
Qualifications
Bachelor’s degree in Business, Marketing, Finance, or related; Master’s Degree in related field preferred
7+ years’ experience in business development or sales within mortgage servicing, financial services, or related field
Proven success in developing and managing high-value client relationships
Strong understanding of residential and commercial mortgage servicing operations demonstrated through practical work experience
Proficiency in CRM platforms (e.g., Salesforce, HubSpot)
Strong skills and experience in MS Word, Excel, and PowerPoint
Strong verbal and written communication skills
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
Collaborative and consultative work style; high team-orientation
Effective management skills to include talent selection, training, coaching, and performance management
Demonstrated ability to foster an environment of positive engagement and trust
Open to change; agile; high learning agility
Strong analytical skills and sound judgement
Strong problem-solving abilities and ability to analyze data to identify opportunities
Demonstrated ability to establish credibility for aligning with the organization’s culture, values, and priorities
Strong project management skills and attention to detail; quality and compliance oriented
Ability to prioritize effectively under tight deadlines in a fast-paced environment
Self-directed; proactive in raising questions and surfacing issues
Professional maturity, integrity, and ability to maintain confidential data
Strong business acumen with fiscal and technical aptitude
Benefits
Medical, Dental, and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401k Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program
Hybrid Work Schedule with Remote Flex Days
Compensation
The hiring range for this position is between $80,000.00-$120,000.00 annually
This position is eligible for a monthly commission
About Fay The Fay-Constructive Foundation supports charitable activities sponsored by Fay Group employees. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.
Fay is an equal-opportunity employer. The Fay Group and affiliated companies participate in E-Verify.
#J-18808-Ljbffr