Steer Health
Enterprise Customer Success Manager
Steer Health, Washington, District of Columbia, us, 20022
Overview
Enterprise Customer Success Manager role at Steer Health. We are looking for a seasoned professional to lead long-term success for hospital and health system customers. Steer Health is redefining how hospitals and health systems engage with patients using AI-driven automation to improve operational efficiency, patient experience, and revenue growth. Our platform integrates into existing systems to deliver real value, fast. We are a small, nimble team with ambitious goals and traction in the market. Responsibilities
Serve as the main point of contact and strategic advisor for a portfolio of hospital and healthcare system customers Own customer success, retention, and growth from onboarding through renewal and expansion Collaborate with Sales on handoffs to ensure customers are set up for success from day one Coordinate with internal Implementation, Product, and Engineering teams to execute smooth onboarding, product rollouts, and ongoing support Lead regular check-ins, QBRs, and strategic planning sessions to align product usage with customer goals Identify and close upsell and expansion opportunities by linking customer needs with Steer’s value proposition Track account health, mitigate risks, and proactively drive retention strategy Advocate for customer needs internally to influence roadmap and service improvements Contribute to scaling the Customer Success function—processes, playbooks, systems, and best practices What We’re Looking For (Qualifications)
5+ years of experience in Customer Success, Account Management, or Enterprise Relationship Management for a SaaS company Strong experience working with healthcare systems, hospitals, and multi-site provider groups Proven track record managing a book of business with quota accountability for retention, upsell, and expansion Ability to navigate cross-functional teams internally to align implementation, product, and support resources around the customer Excellent communication skills—confident working with healthcare/hospital stakeholders from operational teams to C-level executives High sense of ownership, accountability, and follow-through Familiarity with HubSpot, Jira, and more Benefits
Impactful Work: Help hospitals and health systems use technology to improve care delivery and operational outcomes High Ownership: You’ll be the strategic lead and go-to contact for some of our most important customers Startup Agility: Join a nimble, collaborative team where your ideas and initiative will shape how we grow Flexibility: Fully remote role with flexible hours and strong autonomy Career Growth: Significant opportunity to grow your career as Steer scales
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Enterprise Customer Success Manager role at Steer Health. We are looking for a seasoned professional to lead long-term success for hospital and health system customers. Steer Health is redefining how hospitals and health systems engage with patients using AI-driven automation to improve operational efficiency, patient experience, and revenue growth. Our platform integrates into existing systems to deliver real value, fast. We are a small, nimble team with ambitious goals and traction in the market. Responsibilities
Serve as the main point of contact and strategic advisor for a portfolio of hospital and healthcare system customers Own customer success, retention, and growth from onboarding through renewal and expansion Collaborate with Sales on handoffs to ensure customers are set up for success from day one Coordinate with internal Implementation, Product, and Engineering teams to execute smooth onboarding, product rollouts, and ongoing support Lead regular check-ins, QBRs, and strategic planning sessions to align product usage with customer goals Identify and close upsell and expansion opportunities by linking customer needs with Steer’s value proposition Track account health, mitigate risks, and proactively drive retention strategy Advocate for customer needs internally to influence roadmap and service improvements Contribute to scaling the Customer Success function—processes, playbooks, systems, and best practices What We’re Looking For (Qualifications)
5+ years of experience in Customer Success, Account Management, or Enterprise Relationship Management for a SaaS company Strong experience working with healthcare systems, hospitals, and multi-site provider groups Proven track record managing a book of business with quota accountability for retention, upsell, and expansion Ability to navigate cross-functional teams internally to align implementation, product, and support resources around the customer Excellent communication skills—confident working with healthcare/hospital stakeholders from operational teams to C-level executives High sense of ownership, accountability, and follow-through Familiarity with HubSpot, Jira, and more Benefits
Impactful Work: Help hospitals and health systems use technology to improve care delivery and operational outcomes High Ownership: You’ll be the strategic lead and go-to contact for some of our most important customers Startup Agility: Join a nimble, collaborative team where your ideas and initiative will shape how we grow Flexibility: Fully remote role with flexible hours and strong autonomy Career Growth: Significant opportunity to grow your career as Steer scales
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