Signet Jewelers
Store Manager - Zales - White Marsh Mall
Signet Jewelers, White Marsh, Maryland, United States, 21162
Store Manager - Zales - White Marsh Mall
Store Manager – Zales – White Marsh Mall at Signet Jewelers Overview
Position Summary: Reporting to the District Manager, the Store Manager will lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth. Through personal selling, leadership, and coaching, the Store Manager will foster a People First store environment that promotes diversity and inclusion, the development of lifelong customer relationships, and a best-in-class customer experience. Responsibilities
Lead the day-to-day store operations to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development. Provide personal selling, coaching, and leadership to drive a high-performing team and exceptional customer service. Communicate performance expectations and ensure staff understand how their performance contributes to company success. Coach and develop staff to understand brand image and maintain consistent brand representation in customer interactions and store visuals. Execute corporate plans and initiatives; collaborate with other Signet Store Managers to share best practices. Demonstrate professionalism and integrity in interactions with customers and team members to earn respect and trust. Maintain a positive, inclusive store culture and motivate others to achieve goals. Ensure compliance with company policies and standards; maintain store cleanliness and organization. Manage schedules to cover peak and non-peak periods, balancing opening/closing shifts and staffing to meet sales requirements. Oversee performance management, onboarding, training, product knowledge, inventory control, and visual merchandising for team members. Monitor market trends, marketing programs, and competitor activity; adjust merchandising and services as needed. Qualifications
Education: Minimum of 2 years of college preferred. Experience: At least 3 years of retail sales experience, OR 2 years of retail sales experience plus 1 year of retail management experience. Preference for specialty retail or jewelry experience; Diamond Council of America (DCA) certification preferred. Technical/Other Skills: Advanced written and verbal communication; proficient with MS Office and related tools; strong interpersonal and presentation skills; problem-solving and conflict management; professional appearance and communication via email, video, phone, and text. Capabilities: Ability to plan, organize, prioritize, and delegate; ability to work independently; ability to drive results and coach others; ability to explain detailed information clearly. Language: Additional language skills are a plus. Physical Demands
Regularly required to stand, reach, move between display cases, and handle merchandise; may require lifting up to 10 pounds. Visual acuity to discern gemstone quality. Standard workweek includes weekends, evenings, holidays, and extended hours; some travel may be required. Compensation & Benefits
Base pay: $50,000 – $67,800 plus commission on sales. Final pay rate determined by experience and qualifications. Equal Opportunity
Signet Jewelers is an equal opportunity employer committed to promoting diversity at all levels. We encourage all qualified applicants and will contact only those selected for further consideration. Registration in the online registry system is used to express interest in management positions; it does not guarantee promotion. Note for internal candidates: please complete your Professional Profile in Workday by accessing your profile and updating job history, education, skills, and internal projects. Important Notes
There are many opportunities available on other career site pages. Links to the careers page are provided where applicable. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Retail
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Store Manager – Zales – White Marsh Mall at Signet Jewelers Overview
Position Summary: Reporting to the District Manager, the Store Manager will lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth. Through personal selling, leadership, and coaching, the Store Manager will foster a People First store environment that promotes diversity and inclusion, the development of lifelong customer relationships, and a best-in-class customer experience. Responsibilities
Lead the day-to-day store operations to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development. Provide personal selling, coaching, and leadership to drive a high-performing team and exceptional customer service. Communicate performance expectations and ensure staff understand how their performance contributes to company success. Coach and develop staff to understand brand image and maintain consistent brand representation in customer interactions and store visuals. Execute corporate plans and initiatives; collaborate with other Signet Store Managers to share best practices. Demonstrate professionalism and integrity in interactions with customers and team members to earn respect and trust. Maintain a positive, inclusive store culture and motivate others to achieve goals. Ensure compliance with company policies and standards; maintain store cleanliness and organization. Manage schedules to cover peak and non-peak periods, balancing opening/closing shifts and staffing to meet sales requirements. Oversee performance management, onboarding, training, product knowledge, inventory control, and visual merchandising for team members. Monitor market trends, marketing programs, and competitor activity; adjust merchandising and services as needed. Qualifications
Education: Minimum of 2 years of college preferred. Experience: At least 3 years of retail sales experience, OR 2 years of retail sales experience plus 1 year of retail management experience. Preference for specialty retail or jewelry experience; Diamond Council of America (DCA) certification preferred. Technical/Other Skills: Advanced written and verbal communication; proficient with MS Office and related tools; strong interpersonal and presentation skills; problem-solving and conflict management; professional appearance and communication via email, video, phone, and text. Capabilities: Ability to plan, organize, prioritize, and delegate; ability to work independently; ability to drive results and coach others; ability to explain detailed information clearly. Language: Additional language skills are a plus. Physical Demands
Regularly required to stand, reach, move between display cases, and handle merchandise; may require lifting up to 10 pounds. Visual acuity to discern gemstone quality. Standard workweek includes weekends, evenings, holidays, and extended hours; some travel may be required. Compensation & Benefits
Base pay: $50,000 – $67,800 plus commission on sales. Final pay rate determined by experience and qualifications. Equal Opportunity
Signet Jewelers is an equal opportunity employer committed to promoting diversity at all levels. We encourage all qualified applicants and will contact only those selected for further consideration. Registration in the online registry system is used to express interest in management positions; it does not guarantee promotion. Note for internal candidates: please complete your Professional Profile in Workday by accessing your profile and updating job history, education, skills, and internal projects. Important Notes
There are many opportunities available on other career site pages. Links to the careers page are provided where applicable. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Retail
#J-18808-Ljbffr