Medix
Call Center Customer Service Representative
Medix, El Segundo, California, United States, 90245
Join Our Team as a Patient Services/Call Center Representative!
Are you a compassionate and experienced customer service professional looking to make a real difference in healthcare? We are seeking a dedicated
Call Center Customer Service Representative
to be the first point of contact for our members, providers, and advocates. If you are a strong communicator, a quick learner, and thrive in a fast-paced environment, we encourage you to apply! As a vital member of our Patient Services team, you will handle first-level calls and provide essential support, including: Answering and resolving
a high volume of incoming calls from members, potential members, providers, and advocates. Handling core inquiries
such as member eligibility verification, general program and administration questions, and benefits and services. Providing essential information
to members regarding access to care, coordination of care, and benefits. Troubleshooting and triaging
calls to the appropriate internal units or outside entities to ensure seamless service. Ensuring compliance
with Health Insurance Portability and Accountability Act ( HIPAA ) regulations at all times. Verifying
member demographics and confirming insurance information. Required Education & Experience: High School Diploma
or High School Equivalency Certificate (equivalent experience accepted per hiring manager). At least
6 months of customer service call center experience . Data entry experience
with the ability to type a minimum of
40 words per minute . Knowledge of medical terminology . Required Skills: Experience handling inbound calls
and successfully resolving member/customer issues. Excellent customer service skills
with the ability to handle patients with empathy and compassion, particularly those who are disadvantaged, seniors, or people with chronic conditions/disabilities. Ability to answer a high volume of calls
in a fast-paced environment. Must be a quick learner
with the ability to troubleshoot and redirect calls effectively. A strong team player
with excellent attendance, reliability, and punctuality. Bonus Skills: Experience with
CalAIM ,
Enhanced Care Management , or
Health Plan
operations. Bilingual in Spanish
is a major plus! Details Schedule:
Monday - Friday, 8:00 AM - 5:00 PM Location: ONSITE El Segundo, CA 90245
Call Center Customer Service Representative
to be the first point of contact for our members, providers, and advocates. If you are a strong communicator, a quick learner, and thrive in a fast-paced environment, we encourage you to apply! As a vital member of our Patient Services team, you will handle first-level calls and provide essential support, including: Answering and resolving
a high volume of incoming calls from members, potential members, providers, and advocates. Handling core inquiries
such as member eligibility verification, general program and administration questions, and benefits and services. Providing essential information
to members regarding access to care, coordination of care, and benefits. Troubleshooting and triaging
calls to the appropriate internal units or outside entities to ensure seamless service. Ensuring compliance
with Health Insurance Portability and Accountability Act ( HIPAA ) regulations at all times. Verifying
member demographics and confirming insurance information. Required Education & Experience: High School Diploma
or High School Equivalency Certificate (equivalent experience accepted per hiring manager). At least
6 months of customer service call center experience . Data entry experience
with the ability to type a minimum of
40 words per minute . Knowledge of medical terminology . Required Skills: Experience handling inbound calls
and successfully resolving member/customer issues. Excellent customer service skills
with the ability to handle patients with empathy and compassion, particularly those who are disadvantaged, seniors, or people with chronic conditions/disabilities. Ability to answer a high volume of calls
in a fast-paced environment. Must be a quick learner
with the ability to troubleshoot and redirect calls effectively. A strong team player
with excellent attendance, reliability, and punctuality. Bonus Skills: Experience with
CalAIM ,
Enhanced Care Management , or
Health Plan
operations. Bilingual in Spanish
is a major plus! Details Schedule:
Monday - Friday, 8:00 AM - 5:00 PM Location: ONSITE El Segundo, CA 90245