Business Analyst Job at StaffSource, LLC in Knoxville

The Business Analyst works closely with business partners to define requirements, build use cases, and identify opportunities for process and system improvement.

This role bridges the gap between business teams and IT, translating ideas into actionable technical requirements and ensuring solutions align with organizational goals and technology standards.

As a key member of the Information Technology team, the Business Analyst supports project success from discovery to delivery, with responsibilities spanning requirements gathering, process design, documentation, and testing.

Key Responsibilities

• Assess business requirements and develop an understanding of current-state processes through interviews, workshops, and observations.
• Document requirements and user stories using Agile methodologies and standard tools such as a Requirements Traceability Matrix.
• Create detailed process designs, business rules, and flow diagrams using Visio or similar tools.
• Develop and execute test scenarios and cases for system and integration testing.
• Partner with Project Managers and business stakeholders to ensure deliverables meet scope, schedule, and quality expectations.
• Participate in user training sessions and assist in creating user documentation and reference materials.
• Collaborate with product owners, program managers, and IT teams to ensure alignment between business goals and technical delivery.
• Identify and implement process improvements and support change management efforts.
• Serve as a liaison between business and technology teams to ensure clear communication and issue resolution.
• Support resource planning and contribute to complete, actionable project plans.

Additional Business Analyst II Responsibilities

• Author test plans and test cases for integration and release testing using Azure DevOps or comparable tools.
• Configure or provide guidance on the use of third-party software to meet operational needs.
• Collaborate to produce technical specifications for system enhancements and new functionality.
• Act as a Project Manager for smaller initiatives.
• Develop integration test scenarios for multi-system solutions.
• Support governance, documentation, and change management for all related business processes.

Qualifications

• Bachelor’s degree in Computer Science, Business Administration, or a related field.
• 2–4 years of experience in a business analysis or similar role supporting sales, marketing, service, or enterprise systems.
• Experience delivering mobile applications, learning management systems, or commerce platforms.
• Familiarity with Agile principles and working with third-party software partners.
• Knowledge of process improvement methodologies and the software development lifecycle.
• Preferred experience in manufacturing or enterprise environments.
• Familiarity with industry standards such as BABOK, PMBOK, or PMI Requirements Management best practices.
• Certifications such as CBAP® or PMI-PBA are a plus.
• Strong analytical, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment and collaborate effectively across teams.

Core Competencies

• Analytical problem-solving and process modeling.
• Clear communication and documentation skills.
• Collaboration and adaptability across cross-functional teams.
• Self-starter who motivates others to meet goals and innovate.
• Commitment to continuous learning and professional development.