Bilingual Claims Support Specialist Job at Russell Tobin in Altadena

Russell Tobin's client, a primary electric utility company, is currently hiring Bilingual Claims Support Specialist in Pasadena CA .

Job Title: Bilingual Claims Support Specialist (Spanish-English)

Location: Pasadena, CA (Onsite)

Job Type: Full-Time | Contract

Pay rate: $16 - $28/hr.

Position Overview:

We are seeking empathetic and detail-oriented individuals to support a Wildfire Recovery Compensation Program aimed at helping local residents navigate the claims process. This is a critical, community-focused role requiring a high degree of professionalism, sensitivity, and bilingual communication skills. You will be working onsite, directly assisting individuals who have been impacted, ensuring a compassionate and streamlined experience.

Key Responsibilities:

• Customer Support: Provide in-person assistance to residents, answering questions with clarity, professionalism, and empathy.
• Application Guidance: Help residents complete and submit claims applications, ensuring all required documents are uploaded and verified according to program guidelines.
• Process Navigation: Listen actively to resident concerns, helping them understand each step of the claims process.
• Document Management: Support scanning, uploading, and validation of sensitive documents while maintaining strict data privacy standards.
• Issue Escalation: Recognize and escalate complex cases or exceptions to the appropriate internal teams.
• Clear Communication: Deliver clear instructions and regular updates to residents regarding their claim status and next steps.

Required Qualifications:

• Bilingual Proficiency: Fluent in both English and Spanish (verbal and written).
• Technical Skills: Comfortable using web-based applications and MS Office (Word, Excel); data entry experience preferred.
• Soft Skills:
• Exceptional listening and interpersonal communication
• Empathy, patience, and the ability to handle emotional conversations calmly
• Strong attention to detail and organizational ability
• Other Requirements:
• Test scores for MS Word, Excel, and data entry required upon candidate submission
• Must be available for full-time, onsite work during standard business hours

Preferred Experience:

• Background in insurance or healthcare claims support is a plus

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.