Arizona Biltmore is hiring: Lobby Concierge (Full-Time) - Arizona Biltmore in Ph

Lobby Concierge (Full-Time) - Arizona Biltmore

Lobby Concierge (Full-Time) role at Arizona Biltmore. Located in Phoenix, AZ.

Overview

As a Lobby Concierge, you serve as a welcoming presence and guide for guests, providing exceptional service to ensure their experience at the Arizona Biltmore exceeds expectations. This role requires a proactive and personable individual with in-depth knowledge of the property, events, and amenities to assist guests efficiently and effectively.

• Warmly welcome all arriving and departing guests.
• Engage with guests in a friendly and professional manner to make them feel valued.
• Offer accurate directions to various locations within the property, including restaurants, meeting rooms, event spaces, and recreational areas.
• Act as a human guide, walking guests to their destinations when necessary.
• Escort guests to their rooms upon request, providing an overview of room amenities and features.
• Tag guest luggage for the bell staff, ensuring proper handling and timely delivery.
• Hand out complimentary water bottles to guests in need of refreshments.
• Monitor guest areas to offer proactive assistance.
• Stay updated on all property events, meetings, and social gatherings to provide accurate information to guests.
• Anticipate guest inquiries regarding event locations, schedules, and purposes.
• Assist guests with general questions and concerns, providing immediate resolutions or directing them to the appropriate department.
• Serve as a knowledgeable representative of the Arizona Biltmore, highlighting its history, amenities, and offerings.
• Monitor the lobby area for cleanliness and functionality, notifying the appropriate teams for maintenance as needed.
• Assist with crowd management during high-traffic periods.
• Liaise with other department heads such as housekeeping, laundry, front office, concierge, and food and beverage to ensure smooth integration of overlapping responsibilities.

This is a full-time position, and you must have availability to work days, evenings, weekends, and holidays.

Qualifications

• Education: High school diploma or equivalent preferred
• Experience: Previous experience in hospitality or guest services preferred
• Prior Concierge experience is a plus

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Restaurants