Restaurant Supervisor Job at IMCMV Holdings, Inc- Margaritaville Restaurants in

Overview

Restaurant Supervisor at Margaritaville Restaurants (IMCMV Holdings, Inc.).

Company Overview: Margaritaville and Landshark is a warm and inviting place where people come together to create paradise. We offer an exciting employment experience focused on delivering fun and escapism for our guests. We are known for competitive wages, benefits packages, and opportunities to advance your career.

Benefits: Weekly pay, staff member discounts, tuition reimbursement, a fun upbeat working environment, career growth, 401K matching, paid time off, and more.

Job Overview

Responsible for maintaining a high degree of guest and staff satisfaction while assisting with day-to-day operation of the venue.

Position Description

• Ensures the highest quality product reaches our guests and meets specifications.
• Conducts daily shift meetings.
• Assists in training new staff members within their department.
• Assists management with motivating, developing, coaching and counseling staff to ensure proper service levels.
• Visits tables during guests’ meals to ensure satisfaction and consistent service.
• Notifies management of low inventory and recommends new inventory.
• Assists with labor controls and assigning duties to staff members.
• Reports staff issues to management.
• Comping and/or discounting guest checks when applicable.
• Maintains high standards of service efficiency, sanitation and training.
• Assists with opening/closing responsibilities and venue setup, including walk-throughs.
• Maintains productivity and quality standards.
• Knowledgeable about company products and happenings; builds rapport with guests through name recognition.
• Performs other duties as assigned and moves with urgency.
• Adheres to responsible alcohol service per company policy.
• Follows safety and sanitation practices and reports accidents.
• Adheres to company policies and the Staff Member Handbook.

Requirements

Skills/Experience

• One to two years in a high-volume restaurant environment.
• Supervisory or management experience preferred.
• Excellent written and verbal communication skills.
• Professional interaction with other departments and external contacts.
• Ability to manage a heavy workload and multitask in a fast-paced environment with minimal supervision.
• Good judgment and decision-making abilities.
• Basic computer skills (Word, Excel, Outlook).

Educational Requirements

• High school diploma or GED.
• Health permit/food safety and Alcohol Awareness; cards must be obtained and provided prior to first day where required by local laws.

Physical Requirements

• Work in a fast-paced, high-energy environment.
• Stand/walk for about 90% of the time; 10% sitting.
• Push/pull and lift objects; move objects horizontally.
• Visual and hearing capabilities appropriate for a customer-facing role.

Work Environment

• Exposure to varying weather and temperature changes.
• Moderate to high ambient noise levels.
• Occasional narrow aisles or passageways and potential hazards.

Language Skills

• Ability to read and interpret safety rules, operating and maintenance instructions, and procedures.
• Ability to present information clearly and respond to questions from managers, clients, and guests.

Mathematical Skills

• Ability to perform basic arithmetic (add, subtract, multiply, divide) in all units of measure.