Customer Service Specialist

Pacific Life has a fantastic opportunity for career development with excellent promotional opportunities. We are seeking talented Customer Service Specialists to join our teams in the Consumer Markets Division in our Newport Beach, CA or Omaha, NE offices. **A FINRA SIE and series 6 or 7 license is required in this role,** **if you are currently unlicensed Pacific Life will support your training and study time needed to pass these exams within 6 weeks of hire.**All unlicensed candidates will be required to be in office **5 days a week** during the initial 6-week study period. Once you have passed the SIE and Series 6 exam, this role is **hybrid**, you will be required to be in office **one day a week**.**Who will succeed in this role**: * You thrive on phone conversations, handling 50 to 60 incoming calls daily with ease. Providing outstanding customer service is your top priority.* You excel at problem-solving and are determined to overcome any obstacles that come your way.* You’re enthusiastic about assisting both colleagues and customers, always aiming for the highest quality in your work.* You perform well in a fast-paced environment and adapt quickly to changes.* You’re passionate about community involvement and eagerly participate in various volunteer opportunities and local charity events we support.**The experience you bring:** * Strong customer service skills with 1-2 years of experience in a related customer service role.* College degree and/or equivalent experience preferred.* Strong customer skills with 1-2 years’ experience in a related role.* **FINRA SIE and series 6 or 7 license is required in this role.*** Proactive and resourceful, with a knack for finding answers through research.* Strong analytical skills and creative thinking.* Skilled at handling multiple priorities in a fast-paced setting.* Motivated to learn quickly and adapt to changes.* Computer proficiency including Microsoft Word and Outlook**.****Compensation:** * Starting hourly rate will be based on your experience and location* Omaha, NE range is between **$23 - $28** per hour plus an **annual bonus**.* Newport Beach, CA ranges between **$27 - $32** an hour plus an **annual bonus*** Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents* Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off* Paid Parental Leave as well as an Adoption Assistance Program* Competitive 401k savings plan with company match and an additional contribution regardless of participation.**Your Benefits Start Day 1*** Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents* Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off* Paid Parental Leave as well as an Adoption Assistance Program* Competitive 401k savings plan with company match and an additional contribution regardless of participationAt Pacific Life, we believe that success comes down to our people. That’s why we’re committed to embracing a flexible, diverse, and inclusive workplace where you can be your best self and do your best work. Our people-first culture creates a sense of belonging and prioritizes employee wellbeing, empowering you to achieve your full potential through our holistic health benefits, flexible working options, and a vibrant community of people working towards a shared purpose. You can connect with colleagues through employee connections groups, sharing your passions, interests, and ideas. Learn more about our . #J-18808-Ljbffr