AdventHealth
Front Desk Concierge -
AdventHealth
Centra Care
All the benefits and perks you need for you and your family:
Benefits from Day One
Paid Days Off from Day One
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that
together
we are even better.
Schedule:
Full Time
Shift
: A two-week rotating schedule weekdays 8am-8pm M-F, and rotating weekends required 8am-5pm Sat & Sun
Location:
885 N ALAFAYA TRL, Orlando, 32828
The role you'll contribute:
Responsible for establishing patients' overall experience ensuring safety and demonstrating respect, with an emphasis on customer service. This position handles access-related activities including scheduling, registration, and pre/post visit communications. This role ensures a pleasant experience for patients through efficient and courteous service. In addition, this position addresses patient inquiries and provides necessary information. Additionally, this role collaborates with other staff to maintain smooth operations.
The value you'll bring to the team:
Answers telephone, responds to patient questions and concerns to ensure prompt, accurate resolution is achieved.
Handles various job tasks simultaneously.
Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data.
Communicates with the patient or guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration.
Handles release of information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies.
Verifies insurance eligibility and determines accurate up-front collection amount.
The expertise and experiences you'll need to succeed:
Minimum qualifications:
High school diploma or equivalency
3 years previous customer service experience (Hospitality, Retail, or Medical)
Preferred qualifications:
Prior pediatric experience (for Kids Urgent Care Centers)
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category:
Administrative
Organization:
AdventHealth Primary Care
Schedule:
Full-time
Shift:
1 - Day
Req ID:
25036654
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
AdventHealth
Centra Care
All the benefits and perks you need for you and your family:
Benefits from Day One
Paid Days Off from Day One
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that
together
we are even better.
Schedule:
Full Time
Shift
: A two-week rotating schedule weekdays 8am-8pm M-F, and rotating weekends required 8am-5pm Sat & Sun
Location:
885 N ALAFAYA TRL, Orlando, 32828
The role you'll contribute:
Responsible for establishing patients' overall experience ensuring safety and demonstrating respect, with an emphasis on customer service. This position handles access-related activities including scheduling, registration, and pre/post visit communications. This role ensures a pleasant experience for patients through efficient and courteous service. In addition, this position addresses patient inquiries and provides necessary information. Additionally, this role collaborates with other staff to maintain smooth operations.
The value you'll bring to the team:
Answers telephone, responds to patient questions and concerns to ensure prompt, accurate resolution is achieved.
Handles various job tasks simultaneously.
Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data.
Communicates with the patient or guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration.
Handles release of information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies.
Verifies insurance eligibility and determines accurate up-front collection amount.
The expertise and experiences you'll need to succeed:
Minimum qualifications:
High school diploma or equivalency
3 years previous customer service experience (Hospitality, Retail, or Medical)
Preferred qualifications:
Prior pediatric experience (for Kids Urgent Care Centers)
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category:
Administrative
Organization:
AdventHealth Primary Care
Schedule:
Full-time
Shift:
1 - Day
Req ID:
25036654
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.