Cosmetic Physician Partners
Overview
Cosmetic Physician Partners is a dynamic and fast-growing network of physician-led medical aesthetic clinics across the United States. We're on a mission to enhance the quality of life for both our valued clients and team members, and we do this by providing exceptional leadership, market-leading support services, and a unique brand experience that delivers exceptional results. We are currently hiring a Front Office Coordinator to join our team of aesthetic professionals at Plastic Surgery Associates & Allegro MedSpa in Santa Rosa, CA. Plastic Surgery Associates & Allegro MedSpa serves clients from Sonoma, Napa, and Marin counties, and we\'re proud to have nationally recognized board-certified plastic surgeons who provide the highest quality of patient care and exceptional results. Work Schedule
Monday - Friday 8:00 AM - 5:00 PM, including some Saturdays 9:00 AM - 4:00 PM Responsibilities
Front Desk Check In/Check Out: Greet and welcome new patients and visitors to the practice using excellent customer service skills. Triage phone calls according to protocol. Present forms (paper and electronic) to be filled out, provide any assistance needed by patient. Verify and update all demographic information on established patients. Provide registration forms. Accurately and efficiently enter all demographic information into the practice management system. Schedule appointments in a professional, accurate and courteous manner, following protocol. Make sure all patients needing follow-up are scheduled before they leave. Monitor and modify providers’ scheduling templates as necessary to maximize efficiency. Responsible for all areas of patient check in and check out. Check out all patients and collect appropriate monies due (payment for cosmetic procedures or products). Accurately enter patient charges into the practice management system. (Patient coordinators take care of surgical payments.) Post any collected monies to appropriate line items. (Patient coordinators take care of surgical payments.) Count cash and prepare deposits with a second person, according to protocol. Inform patients of delays in being taken back by clinic staff. Answer telephone, obtain appropriate information such as name, phone numbers, nature of call and route to appropriate person. Complete daily batch reconciliation. Balance all charges and collections shown in computer against encounter forms and all money collected. Count change drawer, ensure that all money is accounted for. Notify the Practice Administrator immediately if there is a discrepancy. Place finished deposits and balance sheets in the cash box. Maintain orderliness of waiting area throughout the day, including magazines, brochures, binders and removing items discarded by patients. Assist in training of new Patient Entry staff. Maintain professional image through appropriate attire and grooming. Perform other duties as needed. Telephones: Retrieve messages from voicemail, take patient messages for doctors or clinical personnel, and route to appropriate person. Schedule and reschedule all appointments in a professional, accurate and courteous manner, following template guidelines. Monitor providers’ scheduling and modify templates as necessary. Utilize waiting list to contact patients. Qualifications
High school diploma or equivalent. Minimum of two years of experience in medical practice, hospital, customer service, retail, or hospitality environment. Willing to train the right candidate. Ensure patient information is kept private and secure in compliance with HIPAA regulations. Excellent communication and telephone etiquette skills. Ability to work well in a team environment. Ability to multitask with attention to detail.
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Cosmetic Physician Partners is a dynamic and fast-growing network of physician-led medical aesthetic clinics across the United States. We're on a mission to enhance the quality of life for both our valued clients and team members, and we do this by providing exceptional leadership, market-leading support services, and a unique brand experience that delivers exceptional results. We are currently hiring a Front Office Coordinator to join our team of aesthetic professionals at Plastic Surgery Associates & Allegro MedSpa in Santa Rosa, CA. Plastic Surgery Associates & Allegro MedSpa serves clients from Sonoma, Napa, and Marin counties, and we\'re proud to have nationally recognized board-certified plastic surgeons who provide the highest quality of patient care and exceptional results. Work Schedule
Monday - Friday 8:00 AM - 5:00 PM, including some Saturdays 9:00 AM - 4:00 PM Responsibilities
Front Desk Check In/Check Out: Greet and welcome new patients and visitors to the practice using excellent customer service skills. Triage phone calls according to protocol. Present forms (paper and electronic) to be filled out, provide any assistance needed by patient. Verify and update all demographic information on established patients. Provide registration forms. Accurately and efficiently enter all demographic information into the practice management system. Schedule appointments in a professional, accurate and courteous manner, following protocol. Make sure all patients needing follow-up are scheduled before they leave. Monitor and modify providers’ scheduling templates as necessary to maximize efficiency. Responsible for all areas of patient check in and check out. Check out all patients and collect appropriate monies due (payment for cosmetic procedures or products). Accurately enter patient charges into the practice management system. (Patient coordinators take care of surgical payments.) Post any collected monies to appropriate line items. (Patient coordinators take care of surgical payments.) Count cash and prepare deposits with a second person, according to protocol. Inform patients of delays in being taken back by clinic staff. Answer telephone, obtain appropriate information such as name, phone numbers, nature of call and route to appropriate person. Complete daily batch reconciliation. Balance all charges and collections shown in computer against encounter forms and all money collected. Count change drawer, ensure that all money is accounted for. Notify the Practice Administrator immediately if there is a discrepancy. Place finished deposits and balance sheets in the cash box. Maintain orderliness of waiting area throughout the day, including magazines, brochures, binders and removing items discarded by patients. Assist in training of new Patient Entry staff. Maintain professional image through appropriate attire and grooming. Perform other duties as needed. Telephones: Retrieve messages from voicemail, take patient messages for doctors or clinical personnel, and route to appropriate person. Schedule and reschedule all appointments in a professional, accurate and courteous manner, following template guidelines. Monitor providers’ scheduling and modify templates as necessary. Utilize waiting list to contact patients. Qualifications
High school diploma or equivalent. Minimum of two years of experience in medical practice, hospital, customer service, retail, or hospitality environment. Willing to train the right candidate. Ensure patient information is kept private and secure in compliance with HIPAA regulations. Excellent communication and telephone etiquette skills. Ability to work well in a team environment. Ability to multitask with attention to detail.
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