AdventHealth
Director Collections & Consumer Experience Altamonte Springs, FL
AdventHealth Corporate Job Schedule: Full-time Pay Range: $46.28 - $86.08 per hour Job ID: 25040086 Job Family: Accounting/Finance Shift: 1 - Day Hospitals, medical centers and facilities need more than physicians, nurses and specialists delivering care to our patients. A truly successful health care organization needs a thoughtful, dedicated, steady and experienced team working behind the scenes to make sure communities around the country receive the health care they need. If you’ve also been interested in working in the health care field but aren’t a health care provider, a corporate career at AdventHealth may just be the perfect fit. We’re a faith-based health care organization headquartered in Altamonte Springs, Florida. As a national leader in quality, safety and patient satisfaction, our 92,000 team members maintain a long tradition of whole-person health by caring for the physical, emotional and spiritual needs of every patient. Start your journey with a health care career at AdventHealth Corporate. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier. AdventHealth Corporate All the benefits and perks you need for you and your family: Benefits from Day One Mental Health Resources and Support Shift
: Full-time, Monday-Friday Job Location
: Virtual The role you will contribute: Responsible for administrative guidance, planning, development, support, and direction of insurance and self-pay collections across all hospital facilities and billing offices. This position ensures that hospitals collect all accounts receivable due as quickly and accurately as possible. Additionally, this role communicates and supports best practices in collections. In addition, this position actively participates in customer service through timely responses to hospital and billing office needs. Ensures effective collaboration with various teams to support collections initiatives and organizational goals. The value you will bring to the team: Manages enterprise-wide implementation of revenue cycle best practices in hospital accounts receivable resolution. Oversees insurance collections, patient balance collections, and financial counseling. Serves as primary contact for consultation on best practices in collections, financial counseling, and self-pay management. Monitors core collection system usage and performance. Opens tickets and assists facilities in opening tickets when deficiencies are found. Ensures system optimization for efficient and accurate performance. Coordinates with Process Improvement and Business Supports Quality Audit, Training, and Education team to audit account follow-up activities and queues. Provides follow-up to business office leadership, including training on recommended processes and workflows. Informs Executive Director when issues are identified. Interfaces and assists in managing the Single Billing Office (SBO) model with vendor partners. Participates in the design, implementation, training, testing, and maintenance of collection systems. Evaluates and purchases collection and financial counseling tools and services to improve operational efficiency and performance. The expertise and experiences you\'ll need to succeed: 6 Work Experience Required Strong computer skills, including competency in the core Microsoft Office applications Ability to quickly learn new hardware and software applications, including legacy/core patient accounting systems. Demonstrated ability to be self-directed and to work with minimal supervision/oversight Competency in Cerner Patient Accounting Competency in EPIC Preferred Qualifications: Certified Revenue Cycle Rep (CRCR) Preferred Master's Preferred This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Category:
Accounting/Finance Organization:
AdventHealth Corporate Schedule:
Full-time Shift:
1 - Day We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment. Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
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AdventHealth Corporate Job Schedule: Full-time Pay Range: $46.28 - $86.08 per hour Job ID: 25040086 Job Family: Accounting/Finance Shift: 1 - Day Hospitals, medical centers and facilities need more than physicians, nurses and specialists delivering care to our patients. A truly successful health care organization needs a thoughtful, dedicated, steady and experienced team working behind the scenes to make sure communities around the country receive the health care they need. If you’ve also been interested in working in the health care field but aren’t a health care provider, a corporate career at AdventHealth may just be the perfect fit. We’re a faith-based health care organization headquartered in Altamonte Springs, Florida. As a national leader in quality, safety and patient satisfaction, our 92,000 team members maintain a long tradition of whole-person health by caring for the physical, emotional and spiritual needs of every patient. Start your journey with a health care career at AdventHealth Corporate. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier. AdventHealth Corporate All the benefits and perks you need for you and your family: Benefits from Day One Mental Health Resources and Support Shift
: Full-time, Monday-Friday Job Location
: Virtual The role you will contribute: Responsible for administrative guidance, planning, development, support, and direction of insurance and self-pay collections across all hospital facilities and billing offices. This position ensures that hospitals collect all accounts receivable due as quickly and accurately as possible. Additionally, this role communicates and supports best practices in collections. In addition, this position actively participates in customer service through timely responses to hospital and billing office needs. Ensures effective collaboration with various teams to support collections initiatives and organizational goals. The value you will bring to the team: Manages enterprise-wide implementation of revenue cycle best practices in hospital accounts receivable resolution. Oversees insurance collections, patient balance collections, and financial counseling. Serves as primary contact for consultation on best practices in collections, financial counseling, and self-pay management. Monitors core collection system usage and performance. Opens tickets and assists facilities in opening tickets when deficiencies are found. Ensures system optimization for efficient and accurate performance. Coordinates with Process Improvement and Business Supports Quality Audit, Training, and Education team to audit account follow-up activities and queues. Provides follow-up to business office leadership, including training on recommended processes and workflows. Informs Executive Director when issues are identified. Interfaces and assists in managing the Single Billing Office (SBO) model with vendor partners. Participates in the design, implementation, training, testing, and maintenance of collection systems. Evaluates and purchases collection and financial counseling tools and services to improve operational efficiency and performance. The expertise and experiences you\'ll need to succeed: 6 Work Experience Required Strong computer skills, including competency in the core Microsoft Office applications Ability to quickly learn new hardware and software applications, including legacy/core patient accounting systems. Demonstrated ability to be self-directed and to work with minimal supervision/oversight Competency in Cerner Patient Accounting Competency in EPIC Preferred Qualifications: Certified Revenue Cycle Rep (CRCR) Preferred Master's Preferred This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Category:
Accounting/Finance Organization:
AdventHealth Corporate Schedule:
Full-time Shift:
1 - Day We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment. Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
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