Texas Health Huguley FWS
Director Collections & Consumer Experience
Texas Health Huguley FWS, Florida, New York, United States
Job Description - Director Collections & Consumer Experience (25040086)
Overview AdventHealth Corporate
All the benefits and perks you need for you and your family:
• Benefits from Day One
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Shift : Full-time, Monday-Friday
Job Location : Virtual
The role you will contribute:
Responsible for administrative guidance, planning, development, support, and direction of insurance and self-pay collections across all hospital facilities and billing offices. This position ensures that hospitals collect all accounts receivable due as quickly and accurately as possible. Additionally, this role communicates and supports best practices in collections. In addition, this position actively participates in customer service through timely responses to hospital and billing office needs. Ensures effective collaboration with various teams to support collections initiatives and organizational goals.
The value you will bring to the team:
Manages enterprise-wide implementation of revenue cycle best practices in hospital accounts receivable resolution.
Oversees insurance collections, patient balance collections, and financial counseling.
Serves as primary contact for consultation on best practices in collections, financial counseling, and self-pay management.
Monitors core collection system usage and performance.
Opens tickets and assists facilities in opening tickets when deficiencies are found.
Ensures system optimization for efficient and accurate performance.
Coordinates with Process Improvement and Business Support’s Quality Audit, Training, and Education team to audit account follow-up activities and queues.
Provides follow-up to business office leadership, including training on recommended processes and workflows.
Informs Executive Director when issues are identified.
Interfaces and assists in managing the Single Billing Office (SBO) model with vendor partners.
Participates in the design, implementation, training, testing, and maintenance of collection systems.
Evaluates and purchases collection and financial counseling tools and services to improve operational efficiency and performance.
Qualifications
6+ Work Experience Required
Strong computer skills, including competency in the core Microsoft Office applications
Ability to quickly learn new hardware and software applications, including legacy/core patient accounting systems.
Demonstrated ability to be self-directed and to work with minimal supervision/oversight
Competency in Cerner Patient Accounting
Competency in EPIC
Preferred Qualifications
Certified Revenue Cycle Rep (CRCR) Preferred
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Overview AdventHealth Corporate
All the benefits and perks you need for you and your family:
• Benefits from Day One
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Shift : Full-time, Monday-Friday
Job Location : Virtual
The role you will contribute:
Responsible for administrative guidance, planning, development, support, and direction of insurance and self-pay collections across all hospital facilities and billing offices. This position ensures that hospitals collect all accounts receivable due as quickly and accurately as possible. Additionally, this role communicates and supports best practices in collections. In addition, this position actively participates in customer service through timely responses to hospital and billing office needs. Ensures effective collaboration with various teams to support collections initiatives and organizational goals.
The value you will bring to the team:
Manages enterprise-wide implementation of revenue cycle best practices in hospital accounts receivable resolution.
Oversees insurance collections, patient balance collections, and financial counseling.
Serves as primary contact for consultation on best practices in collections, financial counseling, and self-pay management.
Monitors core collection system usage and performance.
Opens tickets and assists facilities in opening tickets when deficiencies are found.
Ensures system optimization for efficient and accurate performance.
Coordinates with Process Improvement and Business Support’s Quality Audit, Training, and Education team to audit account follow-up activities and queues.
Provides follow-up to business office leadership, including training on recommended processes and workflows.
Informs Executive Director when issues are identified.
Interfaces and assists in managing the Single Billing Office (SBO) model with vendor partners.
Participates in the design, implementation, training, testing, and maintenance of collection systems.
Evaluates and purchases collection and financial counseling tools and services to improve operational efficiency and performance.
Qualifications
6+ Work Experience Required
Strong computer skills, including competency in the core Microsoft Office applications
Ability to quickly learn new hardware and software applications, including legacy/core patient accounting systems.
Demonstrated ability to be self-directed and to work with minimal supervision/oversight
Competency in Cerner Patient Accounting
Competency in EPIC
Preferred Qualifications
Certified Revenue Cycle Rep (CRCR) Preferred
#J-18808-Ljbffr