DKKD Staffing
(This job is on hold) Desktop Support Analyst II – Glendale, CA 91205 and surrou
DKKD Staffing, Glendale, California, us, 91222
9-12-25 update: This job is still on hold. See other jobs www.DKKDstaffing.com
PLEASE ANSWER BOTH SETS OF QUESTIONS
TITLE:
Desktop Support Analyst II
LOCATION:
Glendale, CA 91205 is HQ
MULTIPLE LOCATIONS IN SO CAL:
Valid California Driver’s License, including state required levels of active auto insurance.
DURATION:
3 months to possible hire
PAY:
$35-$42/hr
FLSA Status:
Nonexempt
CITIZENSHIP:
Must be US Citizen or Legal/ Permanent Resident Green Card
REPORTS TO:
Technology Services Operations Manager
DIVISION:
Finance
APPLICATION QUESTIONS PART 1
Legal Name and Preferred Name or Nickname:
Best Contact Info(Cell&email):
YourLinkedIn:
Why looking for a new job:
Availability for interviews and a new job:
Where do you live(City,State,Zip):
Desired geographical work location:
Open to 100% onsite:
Are you open to travel if needed and have an active passport if needed:
Are you authorized to work in US(PleaseindicateUS,GreenCardorOther):
Hourly/Salary Expectations:(Weneedarange)$
Sizes of staff managed and their titles, if applicable(include#ofdirectreports):
Budgetary Responsibility: $
Education/Certs/Degrees(alsoindicatewhichcertsareactive):
APPLICATION QUESTIONS PART 2
Do you have a valid California Driver’s License, including state required levels of active auto insurance
Do you have completed/valid IT Certifications that are not expired (eg: Microsoft 365 Certified: Modern Desktop Administrator Associate)? If so, which one’s and are you currently working on any new ones?
Do you have a minimum 4 years of helpdesk support experience (phone and deskside) in Windows and Mac Professional environments? How many total years, and how current is your experience (example 4/2025):
How many total years, and how current is your experience troubleshooting Dell, HP, Apple PC/MAC/Laptop hardware to component level:
Active Directory and Azure – How many total years, and how current is your experience:
Mobile Device Management solutions – How many total years, and how current is your experience:
Microsoft Deployment Toolkit for imaging and quick redeployment – How many total years, and how current is your experience:
Microsoft Windows 10, Microsoft Office 2010 – O365 Suite (Teams, OneDrive), Microsoft Exchange/Outlook, Internet Explorer, Chrome, Adobe products, remoting tools, anti-virus solutions, Helpdesk ticketing systems, VPN software, Quickbooks, AutoCad. – How many total years, and how current is your experience:
Printer products and the ability to configure printer network devices: – How many total years, and how current is your experience:
iOS – How many total years, and how current is your experience:
Configuring/troubleshooting VOIP desk phones. – How many total years, and how current is your experience:
Experience working in mission critical support environment. – How many total years, and how current is your experience:
SUMMARY The Desktop Support Analyst II will support Forest Lawn’s use of personal computers, laptops, mobile devices, network connectivity, printing equipment – including all related hardware and software. Ideal candidate is organized, motivated, goal oriented, familiar with PC/Telecom hardware, software troubleshooting and problem diagnostics. Requires strong communication and interpersonal skills. Excellent writing skills are required for the development of clear and well-documented procedures.
ESSENTIAL DESKTOP DUTIES AND RESPONSIBILITIES
Upgrade or deploy desktops, laptops, software and peripheral equipment in accordance with the approved hardware and software list
Setup and maintain company issued and BYOD phones including MDM Management
Configuring VOIP desk phones to provider
Identify problems, conduct research, isolate issues and provide solutions to software, hardware and telecommunications problems
Conduct Active Directory, Office365 Suite, Azure, VPN and MDM Administration.
Support users locally and remotely using remote software. Must travel to all local company locations when required
Provide level 2 and 3 Helpdesk support
Acquire quotes on equipment, coordinating, receiving and shipping RMA equipment as necessary
Track inventory of hardware and software as required
Provide primary weekend support on-call duty every four to five weeks
Provide verbal and written weekly status reports to manager
Provide excellent customer service; make sure calls and tickets are attended to in a prompt fashion
Manage user account information, including rights, security and systems groups
Tracks all incidents and service requests in helpdesk ticketing system and meets expected SLAs for such requests
Effective at working on multiple projects simultaneously in a fast-paced environment, keeping stakeholders and customers up-to-date whilst adhering to tight deadlines.
Embrace ongoing education and learn/apply new skills and software applications.
At all times follow and adhere to the company’s security policies including remediation and identification of security threats
Perform other job duties as assigned
QUALIFICATIONS/REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Completion of valid specialized IT Certification that is not expired (eg: Microsoft 365 Certified: Modern Desktop Administrator Associate) or within 6 months if not currently certified
Minimum 4 years helpdesk support experience in Windows and Mac Professional environments
Ability to troubleshoot Dell, HP, Apple PC/MAC/Laptop hardware to component level
Knowledge and experience of maintaining Active Directory and Azure
Knowledge and experience of maintaining Mobile Device Management solutions
Knowledge and experience of maintaining Microsoft Deployment Toolkit for imaging and quick redeployment
Knowledge and experience of: Microsoft Windows 10, Microsoft Office 2010 – O365 Suite (Teams, OneDrive), Microsoft Exchange/Outlook, Internet Explorer, Chrome, Adobe products, remoting tools, anti-virus solutions, Helpdesk ticketing systems, VPN software, Quickbooks, AutoCad
Knowledge and experience of printer products and the ability to configure printer network devices
Knowledge and experience of iOS
Knowledge and experience configuring/troubleshooting VOIP desk phones
Experience working in mission critical support environment
Solid customer service and phone skills essential
Valid California Driver’s License, including state required levels of active auto insurance
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, sit, stoop, kneel, crouch, climb, crawl, and use hands to finger, handle, or feel. The employee must frequently lift and/or move up to 75 pounds.
Join me on LINKED IN:
www.LinkedIn.com/in/DianeKrehbiel
Southern California LEADERSHIP JOBS on Linked In:
(54)DianeKrehbielExecutiveandTechnologyRecruitingakaDKKDStaffing(WestlakeVillage,Ca)|Groups|LinkedIn
Newsletterfor Tips,Leadershiponthemarket&more:
https://conta.cc/3BfoyAS
IND123
#IND123
Tagged as: Desktop, Helpdesk / ServiceDesk, Information Systems/ Technology
#J-18808-Ljbffr
PLEASE ANSWER BOTH SETS OF QUESTIONS
TITLE:
Desktop Support Analyst II
LOCATION:
Glendale, CA 91205 is HQ
MULTIPLE LOCATIONS IN SO CAL:
Valid California Driver’s License, including state required levels of active auto insurance.
DURATION:
3 months to possible hire
PAY:
$35-$42/hr
FLSA Status:
Nonexempt
CITIZENSHIP:
Must be US Citizen or Legal/ Permanent Resident Green Card
REPORTS TO:
Technology Services Operations Manager
DIVISION:
Finance
APPLICATION QUESTIONS PART 1
Legal Name and Preferred Name or Nickname:
Best Contact Info(Cell&email):
YourLinkedIn:
Why looking for a new job:
Availability for interviews and a new job:
Where do you live(City,State,Zip):
Desired geographical work location:
Open to 100% onsite:
Are you open to travel if needed and have an active passport if needed:
Are you authorized to work in US(PleaseindicateUS,GreenCardorOther):
Hourly/Salary Expectations:(Weneedarange)$
Sizes of staff managed and their titles, if applicable(include#ofdirectreports):
Budgetary Responsibility: $
Education/Certs/Degrees(alsoindicatewhichcertsareactive):
APPLICATION QUESTIONS PART 2
Do you have a valid California Driver’s License, including state required levels of active auto insurance
Do you have completed/valid IT Certifications that are not expired (eg: Microsoft 365 Certified: Modern Desktop Administrator Associate)? If so, which one’s and are you currently working on any new ones?
Do you have a minimum 4 years of helpdesk support experience (phone and deskside) in Windows and Mac Professional environments? How many total years, and how current is your experience (example 4/2025):
How many total years, and how current is your experience troubleshooting Dell, HP, Apple PC/MAC/Laptop hardware to component level:
Active Directory and Azure – How many total years, and how current is your experience:
Mobile Device Management solutions – How many total years, and how current is your experience:
Microsoft Deployment Toolkit for imaging and quick redeployment – How many total years, and how current is your experience:
Microsoft Windows 10, Microsoft Office 2010 – O365 Suite (Teams, OneDrive), Microsoft Exchange/Outlook, Internet Explorer, Chrome, Adobe products, remoting tools, anti-virus solutions, Helpdesk ticketing systems, VPN software, Quickbooks, AutoCad. – How many total years, and how current is your experience:
Printer products and the ability to configure printer network devices: – How many total years, and how current is your experience:
iOS – How many total years, and how current is your experience:
Configuring/troubleshooting VOIP desk phones. – How many total years, and how current is your experience:
Experience working in mission critical support environment. – How many total years, and how current is your experience:
SUMMARY The Desktop Support Analyst II will support Forest Lawn’s use of personal computers, laptops, mobile devices, network connectivity, printing equipment – including all related hardware and software. Ideal candidate is organized, motivated, goal oriented, familiar with PC/Telecom hardware, software troubleshooting and problem diagnostics. Requires strong communication and interpersonal skills. Excellent writing skills are required for the development of clear and well-documented procedures.
ESSENTIAL DESKTOP DUTIES AND RESPONSIBILITIES
Upgrade or deploy desktops, laptops, software and peripheral equipment in accordance with the approved hardware and software list
Setup and maintain company issued and BYOD phones including MDM Management
Configuring VOIP desk phones to provider
Identify problems, conduct research, isolate issues and provide solutions to software, hardware and telecommunications problems
Conduct Active Directory, Office365 Suite, Azure, VPN and MDM Administration.
Support users locally and remotely using remote software. Must travel to all local company locations when required
Provide level 2 and 3 Helpdesk support
Acquire quotes on equipment, coordinating, receiving and shipping RMA equipment as necessary
Track inventory of hardware and software as required
Provide primary weekend support on-call duty every four to five weeks
Provide verbal and written weekly status reports to manager
Provide excellent customer service; make sure calls and tickets are attended to in a prompt fashion
Manage user account information, including rights, security and systems groups
Tracks all incidents and service requests in helpdesk ticketing system and meets expected SLAs for such requests
Effective at working on multiple projects simultaneously in a fast-paced environment, keeping stakeholders and customers up-to-date whilst adhering to tight deadlines.
Embrace ongoing education and learn/apply new skills and software applications.
At all times follow and adhere to the company’s security policies including remediation and identification of security threats
Perform other job duties as assigned
QUALIFICATIONS/REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Completion of valid specialized IT Certification that is not expired (eg: Microsoft 365 Certified: Modern Desktop Administrator Associate) or within 6 months if not currently certified
Minimum 4 years helpdesk support experience in Windows and Mac Professional environments
Ability to troubleshoot Dell, HP, Apple PC/MAC/Laptop hardware to component level
Knowledge and experience of maintaining Active Directory and Azure
Knowledge and experience of maintaining Mobile Device Management solutions
Knowledge and experience of maintaining Microsoft Deployment Toolkit for imaging and quick redeployment
Knowledge and experience of: Microsoft Windows 10, Microsoft Office 2010 – O365 Suite (Teams, OneDrive), Microsoft Exchange/Outlook, Internet Explorer, Chrome, Adobe products, remoting tools, anti-virus solutions, Helpdesk ticketing systems, VPN software, Quickbooks, AutoCad
Knowledge and experience of printer products and the ability to configure printer network devices
Knowledge and experience of iOS
Knowledge and experience configuring/troubleshooting VOIP desk phones
Experience working in mission critical support environment
Solid customer service and phone skills essential
Valid California Driver’s License, including state required levels of active auto insurance
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, sit, stoop, kneel, crouch, climb, crawl, and use hands to finger, handle, or feel. The employee must frequently lift and/or move up to 75 pounds.
Join me on LINKED IN:
www.LinkedIn.com/in/DianeKrehbiel
Southern California LEADERSHIP JOBS on Linked In:
(54)DianeKrehbielExecutiveandTechnologyRecruitingakaDKKDStaffing(WestlakeVillage,Ca)|Groups|LinkedIn
Newsletterfor Tips,Leadershiponthemarket&more:
https://conta.cc/3BfoyAS
IND123
#IND123
Tagged as: Desktop, Helpdesk / ServiceDesk, Information Systems/ Technology
#J-18808-Ljbffr