Telvista
Job Description
Position Title:
Bilingual (Spanish/English) Call Center Agent
Location:
Remote or On-site (Based on business needs & Positions Availability)
Schedule:
1st Shift | 2nd Shift | 3rd Shift
Position Overview:
We are seeking a professional and customer-focused
Bilingual (Spanish and English) Call Center Agent
to join our team. The ideal candidate will have a proven background in customer service and call center operations, with the ability to manage both inbound and outbound calls for a large telecommunications company. This role requires exceptional communication skills, strong attention to detail, and the ability to provide high-quality support in both English and Spanish.
Key Responsibilities:
Handle
inbound and outbound calls
in a professional and courteous manner.
Provide accurate information and support to customers regarding their accounts, billing, services, and general inquiries.
Manage and update
customer accounts
using internal systems and databases.
Resolve customer issues promptly while maintaining a positive and empathetic attitude.
Document customer interactions and transactions accurately in the CRM system.
Meet or exceed established
performance metrics
including call quality, response time, and customer satisfaction.
Follow company policies, procedures, and compliance standards.
Collaborate with team members and supervisors to ensure a seamless customer experience.
Participate in ongoing training sessions to stay updated on products, services, and system changes.
Qualifications: Qualifications
Qualifications:
Bilingual fluency in Spanish and English
(verbal and written) is required.
Minimum 3 years of Call Center and Customer Service Representative (CSR) experience .
Proficiency in
Microsoft Office Suite (Word, Excel, Outlook, Teams)
and other standard software tools.
Typing speed of 60 WPM
(words per minute) minimum.
Excellent verbal communication, active listening, and problem-solving skills.
Ability to multitask and manage time effectively in a fast-paced environment.
Must be detail-oriented, organized, and reliable.
Must successfully
pass a background check
prior to employment.
High School Diploma or GED
required;
Associate’s or Bachelor’s degree preferred.
Availability to work
1st, 2nd, or 3rd shift
as assigned, including weekends or holidays if required.
Preferred Attributes:
Experience working with
telecommunications clients
or similar industries.
Strong interpersonal and conflict-resolution skills.
Commitment to delivering outstanding customer experiences.
Team-oriented mindset with a proactive and adaptable attitude.
Join our team
and help provide best-in-class customer service while representing one of the largest telecommunications companies in the industry. Apply today to start your career in a dynamic, bilingual call center environment!
Additional Information
Pay:
$15.00hr-$18.00hr
Job Type:
Full-time
Expected hours:
40.00 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance
Telvista is an Equal Opportunity Employer
Telvista is an Equal Employment Opportunity Employer and complies with all applicable laws regarding nondiscrimination and equal opportunity, including the regulations enforced by the Equal Employment Opportunity Commission (EEOC). We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, promotion, transfer, training, compensation, benefits, termination, and all other terms and conditions of employment.
Position Title:
Bilingual (Spanish/English) Call Center Agent
Location:
Remote or On-site (Based on business needs & Positions Availability)
Schedule:
1st Shift | 2nd Shift | 3rd Shift
Position Overview:
We are seeking a professional and customer-focused
Bilingual (Spanish and English) Call Center Agent
to join our team. The ideal candidate will have a proven background in customer service and call center operations, with the ability to manage both inbound and outbound calls for a large telecommunications company. This role requires exceptional communication skills, strong attention to detail, and the ability to provide high-quality support in both English and Spanish.
Key Responsibilities:
Handle
inbound and outbound calls
in a professional and courteous manner.
Provide accurate information and support to customers regarding their accounts, billing, services, and general inquiries.
Manage and update
customer accounts
using internal systems and databases.
Resolve customer issues promptly while maintaining a positive and empathetic attitude.
Document customer interactions and transactions accurately in the CRM system.
Meet or exceed established
performance metrics
including call quality, response time, and customer satisfaction.
Follow company policies, procedures, and compliance standards.
Collaborate with team members and supervisors to ensure a seamless customer experience.
Participate in ongoing training sessions to stay updated on products, services, and system changes.
Qualifications: Qualifications
Qualifications:
Bilingual fluency in Spanish and English
(verbal and written) is required.
Minimum 3 years of Call Center and Customer Service Representative (CSR) experience .
Proficiency in
Microsoft Office Suite (Word, Excel, Outlook, Teams)
and other standard software tools.
Typing speed of 60 WPM
(words per minute) minimum.
Excellent verbal communication, active listening, and problem-solving skills.
Ability to multitask and manage time effectively in a fast-paced environment.
Must be detail-oriented, organized, and reliable.
Must successfully
pass a background check
prior to employment.
High School Diploma or GED
required;
Associate’s or Bachelor’s degree preferred.
Availability to work
1st, 2nd, or 3rd shift
as assigned, including weekends or holidays if required.
Preferred Attributes:
Experience working with
telecommunications clients
or similar industries.
Strong interpersonal and conflict-resolution skills.
Commitment to delivering outstanding customer experiences.
Team-oriented mindset with a proactive and adaptable attitude.
Join our team
and help provide best-in-class customer service while representing one of the largest telecommunications companies in the industry. Apply today to start your career in a dynamic, bilingual call center environment!
Additional Information
Pay:
$15.00hr-$18.00hr
Job Type:
Full-time
Expected hours:
40.00 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance
Telvista is an Equal Opportunity Employer
Telvista is an Equal Employment Opportunity Employer and complies with all applicable laws regarding nondiscrimination and equal opportunity, including the regulations enforced by the Equal Employment Opportunity Commission (EEOC). We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, promotion, transfer, training, compensation, benefits, termination, and all other terms and conditions of employment.