San Francisco Federal Credit Union
Electronic Payment Specialist I
San Francisco Federal Credit Union, San Francisco, California, United States, 94199
Who Are We?
With an “A” health rating and solid year-over-year growth, San Francisco Federal Credit Union’s (SFFedCU) membership is over 43,000 with assets surpassing $1.3 billion. Branches are located in San Francisco and San Mateo County. SFFedCU is seeking an
Electronic Payment Services Specialist
for our Golden Gate Branch in San Francisco. The Position
The Electronic Payment Services Specialist is responsible for processing ACH, Share Drafts, Wires, Mobile Deposits and all other types of electronic transactions. The role also supports credit and debit card services including processing fraud disputes and assisting members, branches and staff. TASKS, DUTIES, FUNCTIONS
Posts and balances daily ACH settlement activity received by the Federal Reserve Bank, including balancing, researching rejected items, and sending returns and notifications within regulated timeframes. Process lost and stolen reports, maintain files, process credit/debit card and ATM fraud and dispute claims; understand Mastercard rules and regulatory requirements related to card fraud and dispute processes. Provide information and services to members regarding credit, debit, ATM, digital banking and related products. Cross-sell products and services when appropriate. Wire processing, including processing incoming and verification of outgoing wires; understand recall and tracing processes. Exception processing and research for deposits, drafts, ACH, including ACH Origination and Disputes and Check Fraud Claims. Troubleshoot digital banking services, including Bill Pay, External Transfer, Person-to-Person, and Mobile/Remote Deposit. Assist with other related payment operations and tasks as needed. Process future dated settlement activity received by the Federal Reserve. Process share draft settlement activity received by the Federal Reserve Bank, including balancing, researching rejected items, and sending returns within regulated timeframes. Maintain Written Statement of Unauthorized Debit documents and member stop payment requests within ACH and share draft processing. Handle government restitutions and maintain documentation files. Ensure timely revocations and stops regarding returns, including appropriate Return Reason Codes. Process the return item file received by the Federal Reserve Bank. Research problems related to members’ accounts and handle inquiries related to ACH and share draft postings and returns. Handle the processing of SEG payroll deposits, posting transactions to member accounts, balance entry, verification and processing of settlement. Review, decide and post all remote deposit capture deposits received daily. Input and approve all wire requests received daily. Assist with special projects at the request of the Electronic Payments Operations Manager. Perform other duties as assigned by Management. Perform all applicable job functions in accordance with established Credit Union BSA/AML/OFAC policies and procedures and complete required training annually. Who Are You?
Required qualifications and attributes include: Effective oral and written communication skills to interact with staff, management and member channels. Sufficient manual dexterity to operate a computer terminal and standard office equipment. Education: High school diploma or GED required. Experience: 1 to 3 years in dispute-related or electronic funds positions. Knowledge/Skills: Thorough understanding of ACH, Wire and Card Servicing operations systems, policies and procedures. Excellent communication skills and proficiency with Microsoft Office Suite (Word, Excel, Visio, Outlook, PowerPoint). Strong work ethic; able to work independently and in a team. Why You’ll Love It Here
You’ll work alongside a passionate team in a mission-driven organization, gain exposure to executive decision-making, and grow across a broad range of functions. No two days will be the same. The compensation package includes an excellent benefits program including health insurance plans, generous PTO, 401(k) Plan with profit sharing, competitive base salary, bonuses, and tuition reimbursement. SFFedCU is an Equal Employment Opportunity Employer. In accordance with federal and state laws, SFFedCU does not discriminate in employment because of race, color, religion, sex, national origin, age, disability, marital status, pregnancy, ancestry, veteran or military status, sexual orientation, gender identity or gender expression, HIV/AIDS status, or any other characteristic protected by law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest or conviction records.
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With an “A” health rating and solid year-over-year growth, San Francisco Federal Credit Union’s (SFFedCU) membership is over 43,000 with assets surpassing $1.3 billion. Branches are located in San Francisco and San Mateo County. SFFedCU is seeking an
Electronic Payment Services Specialist
for our Golden Gate Branch in San Francisco. The Position
The Electronic Payment Services Specialist is responsible for processing ACH, Share Drafts, Wires, Mobile Deposits and all other types of electronic transactions. The role also supports credit and debit card services including processing fraud disputes and assisting members, branches and staff. TASKS, DUTIES, FUNCTIONS
Posts and balances daily ACH settlement activity received by the Federal Reserve Bank, including balancing, researching rejected items, and sending returns and notifications within regulated timeframes. Process lost and stolen reports, maintain files, process credit/debit card and ATM fraud and dispute claims; understand Mastercard rules and regulatory requirements related to card fraud and dispute processes. Provide information and services to members regarding credit, debit, ATM, digital banking and related products. Cross-sell products and services when appropriate. Wire processing, including processing incoming and verification of outgoing wires; understand recall and tracing processes. Exception processing and research for deposits, drafts, ACH, including ACH Origination and Disputes and Check Fraud Claims. Troubleshoot digital banking services, including Bill Pay, External Transfer, Person-to-Person, and Mobile/Remote Deposit. Assist with other related payment operations and tasks as needed. Process future dated settlement activity received by the Federal Reserve. Process share draft settlement activity received by the Federal Reserve Bank, including balancing, researching rejected items, and sending returns within regulated timeframes. Maintain Written Statement of Unauthorized Debit documents and member stop payment requests within ACH and share draft processing. Handle government restitutions and maintain documentation files. Ensure timely revocations and stops regarding returns, including appropriate Return Reason Codes. Process the return item file received by the Federal Reserve Bank. Research problems related to members’ accounts and handle inquiries related to ACH and share draft postings and returns. Handle the processing of SEG payroll deposits, posting transactions to member accounts, balance entry, verification and processing of settlement. Review, decide and post all remote deposit capture deposits received daily. Input and approve all wire requests received daily. Assist with special projects at the request of the Electronic Payments Operations Manager. Perform other duties as assigned by Management. Perform all applicable job functions in accordance with established Credit Union BSA/AML/OFAC policies and procedures and complete required training annually. Who Are You?
Required qualifications and attributes include: Effective oral and written communication skills to interact with staff, management and member channels. Sufficient manual dexterity to operate a computer terminal and standard office equipment. Education: High school diploma or GED required. Experience: 1 to 3 years in dispute-related or electronic funds positions. Knowledge/Skills: Thorough understanding of ACH, Wire and Card Servicing operations systems, policies and procedures. Excellent communication skills and proficiency with Microsoft Office Suite (Word, Excel, Visio, Outlook, PowerPoint). Strong work ethic; able to work independently and in a team. Why You’ll Love It Here
You’ll work alongside a passionate team in a mission-driven organization, gain exposure to executive decision-making, and grow across a broad range of functions. No two days will be the same. The compensation package includes an excellent benefits program including health insurance plans, generous PTO, 401(k) Plan with profit sharing, competitive base salary, bonuses, and tuition reimbursement. SFFedCU is an Equal Employment Opportunity Employer. In accordance with federal and state laws, SFFedCU does not discriminate in employment because of race, color, religion, sex, national origin, age, disability, marital status, pregnancy, ancestry, veteran or military status, sexual orientation, gender identity or gender expression, HIV/AIDS status, or any other characteristic protected by law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest or conviction records.
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