SAG-AFTRA Federal Credit Union
AVP of Electronic Payments
SAG-AFTRA Federal Credit Union, Burbank, California, United States, 91520
Overview
DEPARTMENT: Operations / Electronic Services ABOUT US: SAG-AFTRA Federal Credit Union was founded in 1962 as Los Angeles AFTRA Federal Credit Union, later renamed to reflect eligibility of members of the Screen Actors Guild and national expansion. Our membership includes individuals who work in the entertainment industry and their families. Membership is open to SAG-AFTRA union members and to members of the American Federation of Musicians, Writers Guild of America, Producers Guild of America, IATSE and more. We provide services tailored to the performer community, with 63 years of experience designing products and services for our members. Core Purpose: to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Our values are accountability, friendliness and respect, a passion for delivering great service, and personal growth. We are seeking an experienced AVP of Electronic Payments to join our Operations Team. Come grow with us and be part of the SAG-AFTRA Federal Credit Union family. Responsibilities
Lead and oversee all day-to-day EFT operations, including ACH, wires, debit/credit cards, ATM networks, bill pay, and digital payment platforms. Monitor workflow, resolve exceptions, and ensure timely and accurate transaction processing. Support reconciliation of EFT-related GL accounts and resolve discrepancies in coordination with Accounting. Maintain extensive knowledge of compliance and regulations pertaining to escheat, B and C notices and NRAs. Diversified knowledge of state and federal withholding; IRA contributions and distributions and processing. Review activities for compliance with policies, procedures, and regulations (e.g., Bank Secrecy Act / Anti-Money Laundering / OFAC). Participate in annual BSA/OFAC training. Lead and develop EFT staff; provide training, coaching, and performance feedback. Promote a culture of accountability, service excellence, and continuous improvement. Ensure operations comply with applicable laws and regulations including NACHA, Reg E, OFAC, PCI DSS, and internal policies. Assist in managing risk controls for fraud mitigation, data security, and dispute resolution. Respond to escalated member inquiries and transaction issues with timely resolution. Collaborate with Member Services and IT to improve the member digital banking experience related to payments. Participate in strategic planning for EFT products and services. Assist in the implementation of new EFT technologies, vendor relationships, and system upgrades. Provide reporting and analysis to support executive decision-making. Office setting responsibilities; occasional travel to branch locations, training, or vendor meetings may be required. These duties are standard for this position and may vary or be added as needed. Qualifications
Bachelor’s degree in Business, Finance, Information Systems, or related field (or equivalent experience). 5+ years of experience in EFT or payment operations, with 2+ years in a leadership or supervisory role. Strong knowledge of ACH, wire, card processing, and digital payment systems. Experience with core processing platforms (e.g., Symitar, Fiserv, Jack Henry) and EFT systems. Understanding of financial services regulations and compliance standards. Excellent organizational, analytical, communication, and problem-solving skills. Ability to make independent decisions and analyze information to determine solutions. Thorough knowledge of escheat and regulatory compliance practices. Project management or change management experience is a plus. Existing credit union experience is highly preferred. Pay and Benefits
The base pay range for this position is: $68,993.00 to $85,000.00 annually. Final offer amounts are determined by several factors, including skills, depth of work experience and relevant licenses/credentials. Competitive pay Subsidized health care including medical, dental and vision FSA and HSA Vacation and Sick time Holidays 401K Retirement Savings Plan Equal Opportunity Employer:
SAG-AFTRA Federal Credit Union does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or SAG-AFTRA Federal Credit Union policy. We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance and related hiring initiatives.
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DEPARTMENT: Operations / Electronic Services ABOUT US: SAG-AFTRA Federal Credit Union was founded in 1962 as Los Angeles AFTRA Federal Credit Union, later renamed to reflect eligibility of members of the Screen Actors Guild and national expansion. Our membership includes individuals who work in the entertainment industry and their families. Membership is open to SAG-AFTRA union members and to members of the American Federation of Musicians, Writers Guild of America, Producers Guild of America, IATSE and more. We provide services tailored to the performer community, with 63 years of experience designing products and services for our members. Core Purpose: to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Our values are accountability, friendliness and respect, a passion for delivering great service, and personal growth. We are seeking an experienced AVP of Electronic Payments to join our Operations Team. Come grow with us and be part of the SAG-AFTRA Federal Credit Union family. Responsibilities
Lead and oversee all day-to-day EFT operations, including ACH, wires, debit/credit cards, ATM networks, bill pay, and digital payment platforms. Monitor workflow, resolve exceptions, and ensure timely and accurate transaction processing. Support reconciliation of EFT-related GL accounts and resolve discrepancies in coordination with Accounting. Maintain extensive knowledge of compliance and regulations pertaining to escheat, B and C notices and NRAs. Diversified knowledge of state and federal withholding; IRA contributions and distributions and processing. Review activities for compliance with policies, procedures, and regulations (e.g., Bank Secrecy Act / Anti-Money Laundering / OFAC). Participate in annual BSA/OFAC training. Lead and develop EFT staff; provide training, coaching, and performance feedback. Promote a culture of accountability, service excellence, and continuous improvement. Ensure operations comply with applicable laws and regulations including NACHA, Reg E, OFAC, PCI DSS, and internal policies. Assist in managing risk controls for fraud mitigation, data security, and dispute resolution. Respond to escalated member inquiries and transaction issues with timely resolution. Collaborate with Member Services and IT to improve the member digital banking experience related to payments. Participate in strategic planning for EFT products and services. Assist in the implementation of new EFT technologies, vendor relationships, and system upgrades. Provide reporting and analysis to support executive decision-making. Office setting responsibilities; occasional travel to branch locations, training, or vendor meetings may be required. These duties are standard for this position and may vary or be added as needed. Qualifications
Bachelor’s degree in Business, Finance, Information Systems, or related field (or equivalent experience). 5+ years of experience in EFT or payment operations, with 2+ years in a leadership or supervisory role. Strong knowledge of ACH, wire, card processing, and digital payment systems. Experience with core processing platforms (e.g., Symitar, Fiserv, Jack Henry) and EFT systems. Understanding of financial services regulations and compliance standards. Excellent organizational, analytical, communication, and problem-solving skills. Ability to make independent decisions and analyze information to determine solutions. Thorough knowledge of escheat and regulatory compliance practices. Project management or change management experience is a plus. Existing credit union experience is highly preferred. Pay and Benefits
The base pay range for this position is: $68,993.00 to $85,000.00 annually. Final offer amounts are determined by several factors, including skills, depth of work experience and relevant licenses/credentials. Competitive pay Subsidized health care including medical, dental and vision FSA and HSA Vacation and Sick time Holidays 401K Retirement Savings Plan Equal Opportunity Employer:
SAG-AFTRA Federal Credit Union does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or SAG-AFTRA Federal Credit Union policy. We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance and related hiring initiatives.
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